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I had a similar problem and found the best solution was just to merge
the two scips into one. In the end I actually had four scrips merged
into one. <br>
<br>
However, if you're extracting customfields from incoming mail, you may
find that moving the logic of your second scrip to the "cleanup"
section of the scrip helps.<br>
<br>
Lim, Justin wrote:
<blockquote
cite="mid681060E80F66FC44BE343998E96178BC026C522D@mxma2.corp.netopia.com"
type="cite">
<pre wrap="">I am trying to do 2 things on "ON CREATE"
First is extract custom fields then send an autoreply with the custom
fields in the content of the email.
When the scrip is setup for on create on both no matter what the
description name is it is still sending the autoresponse first...
-----Original Message-----
From: Todd Chapman [<a class="moz-txt-link-freetext" href="mailto:todd@chaka.net">mailto:todd@chaka.net</a>]
Sent: Friday, June 09, 2006 1:55 AM
To: Lim, Justin
Cc: <a class="moz-txt-link-abbreviated" href="mailto:RT-Users@lists.bestpractical.com">RT-Users@lists.bestpractical.com</a>
Subject: Re: [rt-users] order of scrips
Scrips can be ordered in 3.6. I think it does it by sorting on name.
-Todd
On Fri, Jun 09, 2006 at 12:41:31AM -0400, Lim, Justin wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Can the order of scrip execution be changed ?
i have noticed that the autoreply email is sent first then the values
from the customfields are taken in so when i try to put the contents
of the customfields it does not display in the emails since the values
</pre>
</blockquote>
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</pre>
<blockquote type="cite">
<pre wrap="">are null due to the fact that the autoreply is sent first.
i have tried to put the extract customfields scrip to run on create
then autorespond to run on transition but that generates n-1 # of
emails where n = # of customfields.
is there a better way to handle this ?
Thanks
desperately looking for help...
</pre>
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