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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have been struggling to narrow down and fix a bug we have
in our Ticket Histories. Every once in a while the function
$self->OldValue will return a random value when in fact it should be NULL.
I have no idea why it does this, but it seems if it fails once, the rest of the
CustomField elements that have been “Added” will show that they
changed from the random value to the current “NewValue”. Also
it has been reported to me that random $self->NewValue will happen as well,
resulting in corrupt History data. Any known bugs associated with
CustomFields and the ticket history display? So far I’ve narrowed
the issue down to Transaction_Overlay.pm and $self->OldValue and/or
$self->NewValue.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We are using:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Apache2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Mod_Perl2.2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT 3.4.5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p><strong><b><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Joshua
Speicher</span></font></b></strong><b><font size=2><span style='font-size:10.0pt;
font-weight:bold'><br>
<strong><b><font face="Times New Roman">Web Developer</font></b></strong></span></font></b><br>
<b><font size=2><span style='font-size:10.0pt;font-weight:bold'>TekSecure Labs
(sm)<br>
</span></font></b><b><font size=1><span style='font-size:7.5pt;font-weight:
bold'>(a division of Tekmark Global Solutions)</span></font></b><font size=1><span
style='font-size:7.5pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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