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<DIV><SPAN class=545265604-25012007><FONT face=Arial size=2>I have patches
againt 3.6.3 so that with a config variable</FONT></SPAN></DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial size=2>$RT::ExtendedNames =
UserName|RealName|Full</FONT></SPAN></DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial size=2>you can decide how
you want user's names displayed in things like Owner drop-downs, Reminders,
Dates section and Transaction headers. If you are in a company which has cryptic
usernames (from LDAP perhaps), then currently the username display using
"->Name" everywhere means that it's not easy to see who did what (for example
if your LDAP usernames are employee IDs or whatever). You can choose to leave it
as it is (the default), display only the RealName or "Name (RealName)". I did
this by putting a new method "ExtendedName" in Record.pm and calling this
instead of "Name" in places where names are displayed. It doesn't break anything
as the default setting of the variable in RT_Config.pm is just to fall through
to calling ->Name as before.</FONT></SPAN></DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial size=2>Two
questions:</FONT></SPAN></DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial size=2>Useful
patch?</FONT></SPAN></DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial size=2>Is Record.pm the
best place for the method? Couldn't see where else to put it without RT
complaining it couldn't find the method in various places.</FONT></SPAN></DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=545265604-25012007><FONT face=Arial
size=2>PK</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial size=2>--</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Philip Kime</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>NOPS Systems Architect</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>310 401 0407</FONT></DIV>
<DIV> </DIV></BODY></HTML>