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<DIV><SPAN class=218240518-05042007><FONT face=Arial size=2>The CommandByMail
extension is really nice and is really needed to enforce mandatory information
requirements via the email interface (for queues which need to be SOX-audited,
like change management related, production changes etc.). There is only one
small thing:</FONT></SPAN></DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial size=2>* It falls back to
the standard mailgate if the extended mailgate fails for any reason (like
mandatory field enforcement). This means that a non-compliant tickets gets
through anyway, just without CF parsing.</FONT></SPAN></DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial size=2>* However, if you
disable this and users open basic tickets and put in a greeting
like</FONT></SPAN></DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial
size=2>Hello:</FONT></SPAN></DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial size=2>The extended
mailgate should fail and needs to fall back to the standard (happened today
...). </FONT></SPAN></DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial size=2>So, what to do? Make
the CF parsing more rigorous so it doesn't pick up things like this? Conditional
fall-through?</FONT></SPAN></DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial
size=2>Thoughts?</FONT></SPAN></DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=218240518-05042007><FONT face=Arial
size=2>PK</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial size=2>--</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Philip Kime</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>NOPS Systems Architect</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>310 401 0407</FONT></DIV>
<DIV> </DIV></BODY></HTML>