<div>I'm running under the root user and root group. The owner is root and root has read, write, and execute priviiedges. Everyone else has read permissions. As far as I can tell, everything there should be okay. Could something else be wrong here?
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<div>-Brandi L<br><br> </div>
<div><span class="gmail_quote">On 5/21/07, <b class="gmail_sendername">Joby Walker</b> <<a href="mailto:joby@u.washington.edu">joby@u.washington.edu</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">The user and group that your webserver runs under is not able to read<br>your configuration files.<br><br>
jbw<br><br>Brandi L wrote:<br>> Hello all!<br>><br>> Please forgive my ignorance here - I'm an RT and Linux noob.<br>><br>> I made some changes to the RT code and attempted to restart httpd so I<br>> could see the changes. When I tried to restart it failed, the httpd logs
<br>> show the following error:<br>><br>><br>> [Mon May 21 08:48:56 2007] [error] Couldn't load RT config file %s as<br>> user root / group root.<br>> The file is owned by user %s and group %s.<br>> This usually means that the user/group your webserver is running as
<br>> cannot read the file.<br>> Be careful not to make the permissions on this file too liberal, because<br>> it contains database<br>> passwords. You may need to put the webserver user in the appropriate<br>
> group (%s) or change<br>> permissions be able to run succesfully '/etc/rt3/RT_Config.pm'<br>> Can't locate /etc/rt3/RT_Config.pm in @INC (@INC contains:<br>> /usr/local/lib/rt3/lib<br>> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
<br>> /usr/lib/perl5/vendor_perl/5.8.8<br>> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi<br>> /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi<br>> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi
<br>> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi<br>> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7<br>> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5<br>> /usr/lib/perl5/site_perl
<br>> /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi<br>> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi<br>> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi<br>> /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6
<br>> /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl<br>> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .<br>> /etc/httpd) at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 151.<br>> BEGIN failed--compilation aborted at /usr/sbin/webmux.pl line 76.
<br>> Compilation failed in require at (eval 2) line 1.\n<br>> [Mon May 21 08:48:56 2007] [error] Can't load Perl file:<br>> /usr/sbin/webmux.pl for server <a href="http://URHU19986.facstaff.ddns.marist.edu:0">
URHU19986.facstaff.ddns.marist.edu:0</a><br>> <<a href="http://URHU19986.facstaff.ddns.marist.edu:0">http://URHU19986.facstaff.ddns.marist.edu:0</a>>, exiting...<br>> [Mon May 21 09:41:15 2007] [error] Couldn't load RT config file %s as
<br>> user root / group root.<br>> The file is owned by user %s and group %s.\nThis usually means that the<br>> user/group your webserver is running as cannot read the file.<br>> Be careful not to make the permissions on this file too liberal, because
<br>> it contains database\npasswords. You may need to put the webserver user<br>> in the appropriate group (%s) or change\npermissions be able to run<br>> succesfully '/etc/rt3/RT_Config.pm'<br>> Can't locate /etc/rt3/RT_Config.pm in @INC (@INC contains:
<br>> /usr/local/lib/rt3/lib<br>> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi<br>> /usr/lib/perl5/vendor_perl/5.8.8<br>> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi<br>> /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi
<br>> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi<br>> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi<br>> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7<br>> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5
<br>> /usr/lib/perl5/site_perl<br>> /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi<br>> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi<br>> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
<br>> /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6<br>> /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl<br>> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .<br>
> /etc/httpd) at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 151.<br>> BEGIN failed--compilation aborted at /usr/sbin/webmux.pl line 76.<br>> Compilation failed in require at (eval 2) line 1.<br>><br>><br>> It looks like something with one of the config files but they both look
<br>> okay to me. Any suggestions? Help is greatly appreciated.<br>><br>> Thanks!<br>><br>> -Brandi L<br>><br>><br>><br>><br>> ------------------------------------------------------------------------
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</a><br><br></blockquote></div><br>