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<DIV dir=ltr align=left><SPAN class=121125617-14062007><FONT face=Arial
color=#0000ff size=2>Yeah we had to put a process in place to manually update
"ObjectCustomFieldValues" with that in "CustomFieldValues".</FONT></SPAN></DIV>
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<FONT face=Tahoma size=2><B>From:</B> rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Edge,
Sean<BR><B>Sent:</B> Thursday, June 14, 2007 1:48 PM<BR><B>To:</B>
rt-devel@lists.bestpractical.com<BR><B>Subject:</B> [Rt-devel] Bug:
ObjectCustomFieldValues.Content not being updated<BR></FONT><BR></DIV>
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<P><FONT face=Arial size=2>RT Version: 3.6.3</FONT> <BR><FONT face=Arial
size=2>Apache : 2.0.59</FONT> <BR><FONT face=Arial size=2>Perl: 5.8.5</FONT>
<BR><FONT face=Arial size=2>MySQL: 4.0.20</FONT> </P>
<P><FONT face=Arial size=2>We have a CustomField called Department. We use
it do reporting on which departments had work done for them and how much time so
that later we can charge them for that time. The problem is when the Names
are changed via the RT UI -- the ObjectCustomFieldValues.Content values are not
modified. If the names were changed on the first of the month and someone
tries to pull a report from last month (or any previous month for that matter)
they will get only the Departments that haven't had their names changed,
obviously.</FONT></P>
<P><FONT face=Arial size=2>I have made the updates via the MySQL CLI using the
same user/pass as RT is configured to use, so it's not a database permissions
issue.</FONT></P>
<P><FONT face=Arial size=2>I've looked through the Apache error logs and they
are pretty bare… infact there isn't even an entry from today. If more
information is needed please let me know and I will provide it
promptly.</FONT></P>
<P><FONT face=Arial size=2>Thank you.</FONT> </P>
<P><FONT face=Arial size=2>Sean Edge</FONT> <BR><FONT face=Arial
size=2>Consultant</FONT> <BR><FONT face=Arial size=2>MTV Networks</FONT> </P><PRE>
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