Hello All<br><br>I'm working on a project for a client who's using RT.<br><br>I'm trying to create Tickets in RT programactically and stumped about how to add a "Notes" field.<br clear="all"><br>I'm able to log in to the MySQL database, insert a Ticket row and assign data to the columns. The problem that I'm facing is that I have a few dozen lines of text that I want to "attach" to a note that provides detailed information for the ticket.
<br><br>My client has told me to put it the Attachment table which looks good since it's related to the Transaction via TransactionID. However there's no TicketID in Transaction.<br><br>Do I populate Transaction'ObjectId with the ID of the Ticker to relate a Transaction back to a Ticket?
<br><br>Thanks in advance.<br>-- <br>Douglas von Roeder<br>949.910.4084