<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">
I think I asked this question about a year ago. What is the status of implementing something that allows you to delete tickets from the database? I know that RT functions on the premise that you can easily go back and look up old tickets but what about those concerned with data retention times? We only want to retain data for 6 months to a year, not for the life of the database. Has anyone developed anything that allows for removal of tickets from the database? I know there is RT-shredder but it is far too slow. We could run it continuously and not get anywhere close to keeping up with day to day tickets never-mind the backlog we have now. <div><br class="webkit-block-placeholder"></div><div>Thanks,</div><div>Alex</div><div><br><br> <span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><div><br></div></span><div><span class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><br class="Apple-interchange-newline"></span> </div><br></div></body></html>