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<p class=MsoNormal>I am trying to set up a cron job that records a comment on
certain tickets based on an SQL search. The comment will be based on a
template. So far the script won’t work. I have been trying to
use a simple job so far to see if this will work on a single ticket. It
appears that the cron jobs are running now as I am getting verbose output.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Here is the job:<o:p></o:p></p>
<p class=MsoNormal><code><span style='font-size:10.0pt'>/home/amxrt/rt3/bin/rt-crontool
--search RT::Search::FromSQL --search-arg "id = '1406'" --action
RT::Action::Notify --template 18 –verbose<o:p></o:p></span></code></p>
<p class=MsoNormal><code><span style='font-size:10.0pt'><o:p> </o:p></span></code></p>
<p class=MsoNormal>Here is the output of the job:<o:p></o:p></p>
<p class=MsoPlainText>1406: Using transaction #48871...Action prepared...<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The template is the same template in the example for
TimedNotifications: <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Subject: {$Ticket->id} test.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>RT-Send-Cc: …@....com (fill in email address here)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The ticket {$Ticket->id} is only being used for testing.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any help on this would be awesome as I have been staring at this
for a long time.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Andy Werner<o:p></o:p></p>
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