<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi,<div><br class="webkit-block-placeholder"></div><div> Just reviewing 3.8, very nice (love the new theme). One thing that stuck me though, is that the search builder still seems to be very difficult to use, and almost impossible (it seems) to do what should be a simple thing without going into the advanced window.</div><div><br class="webkit-block-placeholder"></div><div>The Primary difficulty is constructing queries with variations of AND and OR, and nesting, </div><div><br class="webkit-block-placeholder"></div><div>For example.. Constructing a fairly standard query like</div><div><br class="webkit-block-placeholder"></div><div>Subject LIKE 'abc123' AND Queue = 'General' AND ( Status = 'new' OR Status = 'open' )</div><div><br class="webkit-block-placeholder"></div><div>using the point/click search builder seems impossible, or at least, not intuitive, I can't workout how to do it.</div><div><br class="webkit-block-placeholder"></div><div>This is the same as with the version of RT that I use (3.2.2, yes, old).. I was hoping this would have been been fixed by now.</div><div><br class="webkit-block-placeholder"></div><div>Is this is a bug in the new version, or just the way query builder works.. or am I just doing it wrong?</div><div><br></div><div><br class="webkit-block-placeholder"></div><div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; ">Regards,</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; ">Matthew Watson.</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal Helvetica; "><br class="webkit-block-placeholder"></div></div></body><!--[object_id=#staff.netspace.net.au#]--><P align=left><FONT face=Arial size=1>This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the organisation. Finally, the recipient should check this email and any attachments for the presence of viruses. The organisation accepts no liability for any damage caused by any virus transmitted by this email.</FONT></P></html>