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<p class=MsoNormal><span style='color:#1F497D'>I&#8217;ve sent the following to the
rt-users list. But perhaps someone on the devel list could answer this.</span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'>Thank you,<o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'>Ton Hoogstraten<o:p></o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal><span style='color:#1F497D'><o:p>&nbsp;</o:p></span></p>

<p class=MsoNormal>Hi all,<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>I have a question regarding RT installation with a separate
modules directory exclusive for RT. I currently configured CPAN to install
modules in /opt/perl and make sure that the installing user has PERL5LIB
configured to use that directory when installing RT. In the apache mod_perl
virtualhost I&#8217;ve added the following 2 lines to the RT virtual host<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>PerlOptions +Parent<o:p></o:p></p>

<p class=MsoNormal>PerlSwitches -I/opt/perl/lib<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>This makes sure that the virtual host uses the /opt/perl
modules directory. This currently works with RT 3.6.6. installed in /opt/rt3.
Since I&#8217;m a limited skilled perl hacker I&#8217;m not sure if this setup could be
used in a production enviroment for RT and if it would not have a negative
impact on the performance? Database being used is MySQL. I&#8217;ve restored a backup
from the production server to my test setup.<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>I have one other question regarding MYSQL. After restoring
the data to the test server the performance for opening old tickets is ok to me
(most of the time below 2 seconds response time). However if I open a merged
ticket the loading time increases. I have one ticket that takes about 50
seconds to load with hardly any history in it. If I check the load time on the
production server with the same ticket it takes about 2 seconds. What could be
wrong here?<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>Kind regards,<o:p></o:p></p>

<p class=MsoNormal><o:p>&nbsp;</o:p></p>

<p class=MsoNormal>Ton Hoogstraten<o:p></o:p></p>

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