<div dir="ltr">Hello RT Devel,<br><br>I am a moderately experienced perl programmer in terms of system administration and data manipulation. The use of Perl for a CGI application such as RT has me looking for some information on where things are being done. For example, within RTIR, if I wanted to add a link to a ticket like the '[lookup ip]' link where would I do this that simply referenced a URL with the ip address filled in where would I do this kind of thing? Is this in the Ticket Overlay module or in the HTML?<br>
<br>I'm also interested in automating some of the lookups done on an incident report to automatically create an 'incident' and perhaps even an 'investigation' for any IP addresses that have been spotted in a report if there is no other incident or report that is not resolved and has the same IP address. This may be more difficult than I'm prepared to handle right now however.<br clear="all">
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