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Thanks Dmitri. Unfortunately, I have to use PHP.<br>
<br>
Dmitri Tikhonov wrote:
<blockquote cite="mid:981888.14724.qm@web57007.mail.re3.yahoo.com"
type="cite">
<pre wrap="">If you are using Perl, there is a library available: <a class="moz-txt-link-freetext" href="http://search.cpan.org/dist/RT-Client-REST/">http://search.cpan.org/dist/RT-Client-REST/</a>
- Dmitri.
----- Original Message ----
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<pre wrap="">From: Mike Melson <a class="moz-txt-link-rfc2396E" href="mailto:Mike.Melson@Caringo.com"><Mike.Melson@Caringo.com></a>
To: <a class="moz-txt-link-abbreviated" href="mailto:rt-devel@lists.bestpractical.com">rt-devel@lists.bestpractical.com</a>
Sent: Sunday, November 30, 2008 9:48:07 PM
Subject: [Rt-devel] REST Interface for Creating Ticket?
Hi -
I would like to integrate a customer self-service extranet with RT using
the REST interface. Customers need to be able to submit a new ticket &
view their existing tickets.
I'm able to query a user's tickets fine. However, I can't seem to create
a ticket using the REST interface (yes, I know I can send it via email
or use CLI ... but I would like to keep this all w/in REST if possible).
Here is the syntax I've tried (along with several variations):
$RTBASE/REST/1.0/ticket/new?user=xxxx&pass=xxxx&queue=General&text=text&subject=Subject
I get the following response:
RT/3.6.5 200 Ok
# Required: id, Queue
id: ticket/new
Queue: General
Requestor: mmelson
Subject: Cc:
AdminCc:
Owner: Status: new
Priority: 0
InitialPriority: 0
FinalPriority: 0
TimeEstimated: 0
Starts: 2008-11-30 22:27:25
Due: 2008-11-30 22:27:25
Text:
Any suggestions?
Thanks,
M2
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