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Dear All,<br> I need to make this design when I fill a new Ticket .<br> Example:<br> Hardware Tests:<br> Memory : ................................<br> Video : ................................<br> Sound : ................................<br> If the customField can do that , if yes , could you tell me how.<br> If the customeField can't do that , could you give me some idea<br><br>Best wishes,<br>Shaekir,<br><br><hr id="stopSpelling">From: Joel.Schuweiler@schmoozecom.com<br>To: af@genevainformation.ch; thomson.dan@gmail.com; rt-devel@lists.bestpractical.com<br>Date: Mon, 23 Mar 2009 11:58:43 -0500<br>Subject: Re: [Rt-devel] Altering a new ticket's subject<br><br>
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<p class="EC_MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">I agree, I did this at a previous company,
if you want to set the subject off of a custom field, this is incredibly easy
to do with a Scrip.</span></font></p>
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<p class="EC_MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] <b><span style="font-weight: bold;">On Behalf Of </span></b>Alexander Finger<br>
<b><span style="font-weight: bold;">Sent:</span></b> Monday, March 23, 2009 11:36
AM<br>
<b><span style="font-weight: bold;">To:</span></b> Dan Thomson; rt-devel@lists.bestpractical.com<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [Rt-devel] Altering a
new ticket's subject</span></font></p>
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<p class="EC_MsoNormal" style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Sounds like "use a
custom field":<br>
<br>
While changing the subject seems a good thing to to at the first glance it's
not really sustainable. At one point you want to be able to sort by the
information or evaluate the queue. That's what custom fields are made for. They
are structured, manageable and provide much more logic than any subject line
ever will :-)<br>
<br>
best<br>
Alex<br>
<br>
<br>
</span></font></p>
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<p class="EC_MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">On Mon, Mar 23, 2009 at 5:25 PM, Dan Thomson <<a href="mailto:thomson.dan@gmail.com">thomson.dan@gmail.com</a>> wrote:</span></font></p>
<p class="EC_MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">I'm basically trying to tag ticket subjects (on creation) with pieces<br>
of information related to the ticket requester.<br>
<br>
So if a ticket comes in from person X (identified by their email<br>
address), I can tag the subject<br>
line with a few tidbits of information about them.</span></font></p>
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<p class="EC_MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"><br>
2009/3/23 Jesse Vincent <<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>>:<br>
><br>
><br>
><br>
></span></font></p>
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<p class="EC_MsoNormal" style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">> On Mon 23.Mar'09 at
12:05:46 -0400, Dan Thomson wrote:<br>
>> It turns out that doesn't solve my problem.<br>
>><br>
>> Since I'm changing the subject line, I need a modified subject value,<br>
>> but the subject is parsed out of the message before it ever hits the<br>
>> plugins.<br>
><br>
> What are you actually trying to do?<br>
><br>
<br>
<br>
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<p class="EC_MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">--</span></font></p>
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<p class="EC_MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">Dan Thomson<br>
_______________________________________________<br>
List info: <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel</a></span></font></p>
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