Sounds like "use a custom field":<br><br>While changing the subject seems a good thing to to at the first glance it's not really sustainable. At one point you want to be able to sort by the information or evaluate the queue. That's what custom fields are made for. They are structured, manageable and provide much more logic than any subject line ever will :-)<br>
<br>best<br>Alex<br><br><br><br><div class="gmail_quote">On Mon, Mar 23, 2009 at 5:25 PM, Dan Thomson <span dir="ltr"><<a href="mailto:thomson.dan@gmail.com">thomson.dan@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
I'm basically trying to tag ticket subjects (on creation) with pieces<br>
of information related to the ticket requester.<br>
<br>
So if a ticket comes in from person X (identified by their email<br>
address), I can tag the subject<br>
line with a few tidbits of information about them.<br>
<div class="im"><br>
2009/3/23 Jesse Vincent <<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>>:<br>
><br>
><br>
><br>
><br>
</div><div><div></div><div class="h5">> On Mon 23.Mar'09 at 12:05:46 -0400, Dan Thomson wrote:<br>
>> It turns out that doesn't solve my problem.<br>
>><br>
>> Since I'm changing the subject line, I need a modified subject value,<br>
>> but the subject is parsed out of the message before it ever hits the<br>
>> plugins.<br>
><br>
> What are you actually trying to do?<br>
><br>
<br>
<br>
<br>
</div></div>--<br>
<div><div></div><div class="h5">Dan Thomson<br>
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