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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I agree, I did this at a previous company,
if you want to set the subject off of a custom field, this is incredibly easy
to do with a Scrip.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Alexander Finger<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, March 23, 2009 11:36
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Dan Thomson; <st1:PersonName
w:st="on">rt-devel@lists.bestpractical.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [Rt-devel] Altering a
new ticket's subject</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Sounds like "use a
custom field":<br>
<br>
While changing the subject seems a good thing to to at the first glance it's
not really sustainable. At one point you want to be able to sort by the
information or evaluate the queue. That's what custom fields are made for. They
are structured, manageable and provide much more logic than any subject line
ever will :-)<br>
<br>
best<br>
Alex<br>
<br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Mon, Mar 23, 2009 at 5:25 PM, Dan Thomson <<a
href="mailto:thomson.dan@gmail.com">thomson.dan@gmail.com</a>> wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I'm basically trying to tag ticket subjects (on creation) with pieces<br>
of information related to the ticket requester.<br>
<br>
So if a ticket comes in from person X (identified by their email<br>
address), I can tag the subject<br>
line with a few tidbits of information about them.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
2009/3/23 Jesse Vincent <<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>>:<br>
><br>
><br>
><br>
><o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>> On Mon 23.Mar'09 at
12:05:46 -0400, Dan Thomson wrote:<br>
>> It turns out that doesn't solve my problem.<br>
>><br>
>> Since I'm changing the subject line, I need a modified subject value,<br>
>> but the subject is parsed out of the message before it ever hits the<br>
>> plugins.<br>
><br>
> What are you actually trying to do?<br>
><br>
<br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>--<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Dan Thomson<br>
_______________________________________________<br>
List info: <a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel</a><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
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