<div>Hi,</div>
<div>we did some work on the UI (which unfortunately did not go the way I wanted it to be ... but anyways); RT has a RESTful interface which makes it relatively easy to integrate with whatever GUI you chose to design. Thinking about it - even an Adobe-AIR-based Desktop client should be doable quickly (wow, RT on the Desktop..). I've done a stub for OpenNMS and that was really easy. </div>
<div> </div>
<div>IMHO, with Ajax or AIR and REST you can quickly come up with a slicker user experience. I have no experience with the Selfservice interface so far but might be I find an hour tonight to install RT again and look at it.</div>
<div> </div>
<div>best</div>
<div>Alex<br><br></div>
<div class="gmail_quote">On Mon, Apr 27, 2009 at 3:41 PM, Drew Barnes <span dir="ltr"><<a href="mailto:barnesaw@ucrwcu.rwc.uc.edu">barnesaw@ucrwcu.rwc.uc.edu</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Have you looked at the SelfService interface<br>(<a href="http://your.rt.server/SelfService" target="_blank">http://your.rt.server/SelfService</a>)? It is much less cluttered and by<br>
default lets an unprivileged user see only tickets they have opened or<br>(with one click) resolved tickets they have requested.<br><br>If end users are left unprivileged, they will be directed there by<br>default.<br>
<div class="im"><br>vxtrq wrote:<br>> Greetings,<br>><br>> Where I work, the technical department use RT for handling support errands,<br>> which works great. We would like, however, to let more non-technical<br>
> departments use RT for the same purpose. I feel however that the RT GUI is a<br>> bit too technical for most of the people I have in mind, and we've been<br>> thinking about writing our own GUI on top of it, a very easy and<br>
> non-technical one.<br>><br>> Have anyone done this before? Is it doable? From what I've understand, there<br>> are several RT Perl Modules that can be used for this.<br>><br>> Any general tips?<br>
><br>> Thanks,<br>> Robert<br>><br><br>--<br></div><font color="#888888">Drew Barnes<br>Applications Analyst<br>Network Resources Department<br>Raymond Walters College<br>University of Cincinnati<br></font>
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