<div class="gmail_quote">On Thu, Apr 30, 2009 at 5:06 PM, Ruslan Zakirov <span dir="ltr"><<a href="mailto:ruslan.zakirov@gmail.com">ruslan.zakirov@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
3.8's mailgate dowsn't allow you to create a ticket with a requestor.<br>
<div><div></div><div class="h5"></div></div></blockquote><div><br><br>Currently my mailserver talks to RT to create the ticket. So RT does not have to<br>listen to SMTP. Makes it that much secure.<br><br>So my mail server qmail receives the message and send it over to RT like this<br>
<br>(iqbala)@qmail:~$ cat ~alias/.qmail-syshelp <br>|822field x-spam-status | egrep -iw yes >/dev/null && exit 100 || exit 0 <br>
|822field from | egrep -i "MAILER-DAEMON|POSTMASTER|ABUSE" >/dev/null && exit 100 || exit 0 <br>|822field to | egrep -i "MAILER-DAEMON|POSTMASTER|ABUSE" >/dev/null && exit 100 || exit 0 <br>
|822field cc | egrep -i "MAILER-DAEMON|POSTMASTER|ABUSE" >/dev/null && exit 100 || exit 0 <br>|822field return-path | egrep -i "MAILER-DAEMON|POSTMASTER|ABUSE" >/dev/null && exit 100 || exit 0 <br>
|/opt/rt3/bin/rt-mailgate --queue syshelp --action correspond --url <a href="https://rt.example.net">https://rt.example.net</a> 2>/dev/null || exit 111 <br>
<br>How would I go by sending the tickets to the new RT 3.8.2 ?<br><br><br> <br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div class="h5">
<br>
On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal <<a href="mailto:vadud3@gmail.com">vadud3@gmail.com</a>> wrote:<br>
> The upgraded RT 3.8.2 is failing with rt-mailgate. The original installation<br>
> works just fine. What am I missing?<br>
><br>
> (iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp<br>
> --action correspond --url <a href="https://192.168.0.174" target="_blank">https://192.168.0.174</a> --debug<br>
> /tmp/rt-mailgate: temp file is '/tmp/mmF2JFMLdU'<br>
> /tmp/rt-mailgate: connecting to<br>
> <a href="https://192.168.0.174/REST/1.0/NoAuth/mail-gateway" target="_blank">https://192.168.0.174/REST/1.0/NoAuth/mail-gateway</a><br>
> not ok - Could not load a valid user<br>
><br>
> (iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp<br>
> --action correspond --url <a href="https://rt.example.net" target="_blank">https://rt.example.net</a> --debug<br>
> /tmp/rt-mailgate: temp file is '/tmp/mmF2JFMLdU'<br>
> /tmp/rt-mailgate: connecting to<br>
> <a href="https://rt.example.net/REST/1.0/NoAuth/mail-gateway" target="_blank">https://rt.example.net/REST/1.0/NoAuth/mail-gateway</a><br>
> okTicket: 604325Queue: SysHelpOwner: NobodyStatus: newSubject: Requestor:<br>
><br>
><br>
><br>
> --<br>
> Asif Iqbal<br>
> PGP Key: 0xE62693C5 KeyServer: <a href="http://pgp.mit.edu" target="_blank">pgp.mit.edu</a><br>
> A: Because it messes up the order in which people normally read text.<br>
> Q: Why is top-posting such a bad thing?<br>
><br>
><br>
><br>
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<font color="#888888"><br>
<br>
<br>
--<br>
Best regards, Ruslan.<br>
</font></blockquote></div><br><br clear="all"><br>-- <br>Asif Iqbal<br>PGP Key: 0xE62693C5 KeyServer: <a href="http://pgp.mit.edu">pgp.mit.edu</a><br>A: Because it messes up the order in which people normally read text.<br>
Q: Why is top-posting such a bad thing?<br><br><br>