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<DIV dir=ltr align=left><SPAN class=278120313-13112009><FONT face=Arial
color=#0000ff size=2>OK, some times i'm too lazy to check it out, but it is much
better to do this. yes it is working.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=278120313-13112009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=278120313-13112009><FONT face=Arial
color=#0000ff
size=2>
$actions->{'BBB-Clone1'} =
{<BR>
title => loc('[Move Ticket To
Queue]'),<BR>
path => "Ticket/Display.html?Action=Take&Queue=25&id=" .
$id,<BR>
};</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=278120313-13112009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=278120313-13112009><FONT face=Arial
color=#0000ff size=2>Resolved :-)</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=278120313-13112009><FONT face=Arial
color=#0000ff size=2><BR>Torsten</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=de dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>Von:</B> rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] <B>Im Auftrag von
</B>Brumm,Torsten / Kuehne + Nagel / Ham MI-ID<BR><B>Gesendet:</B> Donnerstag,
12. November 2009 12:06<BR><B>An:</B>
rt-devel@lists.bestpractical.com<BR><B>Betreff:</B> [Rt-devel] Question for
Ticket Actions (in Ticket/Elements/Tabs)<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=447000311-12112009>HI,</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=447000311-12112009>i'm
searching for a simple way for our Operating to simply move tickets from
Operating Queue to several 2nd level queues. The way via basics->Change queue
is not loved from the guys. On idea was to handle this from inside a
tickets->tabs->Action menu, something like this:</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=447000311-12112009></SPAN></FONT> </DIV>
<DIV><FONT size=+0><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=447000311-12112009> </SPAN>$actions->{'FF'} =
{<BR>
path => "Ticket/Display.html?Action=Take&<SPAN
class=447000311-12112009>Queue </SPAN>=<SPAN
class=447000311-12112009> XYZ </SPAN>&id=" .
$id,<BR>
title => loc('<SPAN class=447000311-12112009> Move To Queue
xyz </SPAN>') };<SPAN
class=447000311-12112009> </SPAN></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT size=+0><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=447000311-12112009></SPAN></FONT></FONT></FONT></FONT> </DIV>
<DIV><FONT size=+0><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=447000311-12112009>Is this possible from this menu or a bad idea to
do this?!?</SPAN></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT size=+0><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=447000311-12112009></SPAN></FONT></FONT></FONT></FONT> </DIV>
<DIV><FONT size=+0><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=447000311-12112009>Thanks</SPAN></FONT></FONT></FONT></FONT></DIV>
<DIV><FONT size=+0><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=447000311-12112009></SPAN></FONT></FONT></FONT></FONT> </DIV>
<DIV><FONT size=+0><FONT face=Arial><FONT color=#0000ff><FONT size=2><SPAN
class=447000311-12112009>Torsten </SPAN></FONT></FONT></FONT></FONT></DIV><BR>
<P class=MsoBodyText><SPAN style="FONT-SIZE: 8pt; FONT-FAMILY: Arial">Kühne +
Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Dirk
Blesius (Stellv.), Reiner <SPAN class=SpellE>Heiken</SPAN> (Stellv.), Bruno
Mang, Alfred <SPAN class=SpellE>Manke</SPAN>, Christian Marnetté (Stellv.), Mark
Reinhardt (Stellv.), Jens <SPAN class=SpellE>Wollesen</SPAN>, Rainer <SPAN
class=SpellE>Wunn</SPAN>, Sitz: Bremen, Registergericht: Bremen, HRA 21928,
<SPAN class=SpellE>USt-IdNr</SPAN>.: DE 812773878, Persönlich haftende
Gesellschaft: Kühne & Nagel A.G., Sitz: <SPAN
class=SpellE>Contern/Luxemburg</SPAN>, Geschäftsführender Verwaltungsrat:
Klaus-Michael Kühne <O:P></O:P></SPAN></P><BR></BODY></HTML>