What populates RequestingUnit? You are probably not using ExtractCustomFieldValues for that.<br><br><div class="gmail_quote">On Mon, Oct 25, 2010 at 10:04 AM, Francis L Fabrizio <span dir="ltr"><<a href="mailto:fabrizio@uab.edu">fabrizio@uab.edu</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Unless I misunderstand what you are asking, I think this
actually does work. Here’s part of a template I did yesterday:</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">-----------------</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">This unowned ticket has just been assigned to the {</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">if ($Transaction->Type eq "Create") {</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> $OUT .=
$Ticket->FirstCustomFieldValue("RequestingUnit");</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> } else {</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> $OUT .= $Transaction->NewValue();</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> }</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">} Area of Responsibility. Please review this ticket and take or
assign ownership as appropriate.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">-------------------</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">The RequestingUnit value gets populated appropriately when doing
a Create transaction, which means that the call to FirstCustomFieldValue()
worked.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Is that not what you are trying to do?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">-Fran</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">PS – The purpose of my template is to notify certain people when
RequestingUnit is first populated or is changed, hence the branching logic. I
think I had to call NewValue() in the case of a CustomField transaction because
FirstCustomFieldValue was giving me the old value instead of the new one… I can’t
quite recall, but in any case, calling FirstCustomFieldValue() from a template
appears to be working fine.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt"> <a href="mailto:rt-devel-bounces@lists.bestpractical.com" target="_blank">rt-devel-bounces@lists.bestpractical.com</a>
[mailto:<a href="mailto:rt-devel-bounces@lists.bestpractical.com" target="_blank">rt-devel-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Todd
Chapman<br>
<b>Sent:</b> Sunday, October 24, 2010 10:57 AM<br>
<b>To:</b> RT developers<br>
<b>Subject:</b> [Rt-devel] Question about rt-extension-extractcustomfieldvalues
design</span></p>
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</div><div class="im">
<p class="MsoNormal"> </p>
<p class="MsoNormal">Is there some reason extractcustomfieldvalues does it's
work in Commit instead of Prepare? I would think it fairly common to want to
use { $Ticket->FirstCustomFieldValue('foo') } in email templates, but
since extractcustomfieldvalues does it's work in Commit and the templates
are evaulated in Prepare, even scrip ordering doesn't make this possible.</p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal">Thanks.</p>
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<p class="MsoNormal"> </p>
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<p class="MsoNormal">-Todd</p>
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