<br><br><div class="gmail_quote">On Wed, Dec 29, 2010 at 7:24 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>On Wed, Dec 29, 2010 at 07:02:31PM +0300, Odhiambo Washington wrote:<br>
> Hi everyone,<br>
><br>
> I'm testing rt-3.9.7 and two problems are tying me down. It's quite some time since I used RT<br>
> actively so I'm trying to catch up.<br>
> The first is related to Resolved template. I have the following template -<br>
</div>> [1]<a href="http://inetpro.org/pastebin/10622" target="_blank">http://inetpro.org/pastebin/10622</a> - which worked in RT (I can't tell which version is<br>
<div>> worked with lastly. Probably 3.6.x) but is simply not being accepted in 3.9.7. What changes do<br>
<br>
</div>How is not accepted?<br></blockquote><div><br>I get this error: <br><br><br><br><span style="border-collapse:separate;color:rgb(0, 0, 0);font-family:'Times New Roman';font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium"><font size="2"><span style="font-family:georgia,serif">Can't use string ("Subject: [{$rtname} #{$Ticket->i") as an ARRAY ref while "strict refs" in use at /opt/rt4/sbin/../lib/RT/Template_Overlay.pm line 678,</span><span style="font-family:georgia,serif"> </span><span style="font-family:georgia,serif">line 69.</span></font><br>
<br></span> <br></div><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">
<div><br>
> I need on it so that 3.9.7 can accept it as type=perl (not as type = simple)?<br>
> Secondly, my AutoReply template, also carried forward from the old days, generates a random<br>
> password for a requestor and should allow the requestor to login to RT and view tickets<br>
> created by them. The login part works, but requestor cannot view tickets. I'd love to have<br>
> requestors view/comment tickets they generate.<br>
> I have given "Everyone" the following rights:<br>
><br>
</div>> * [2][ ] Â Comment on ticketsCommentOnTicket<br>
> * [3][ ] Â Create ticketsCreateTicket<br>
> * [4][ ] Â Reply to ticketsReplyToTicket<br>
> * [5][ ] Â Sign up as a ticket Requestor or ticket or queue CcWatch<br>
> * [6][ ] Â View custom fieldsSeeCustomField<br>
> * [7][ ] Â View queueSeeQueue<br>
> * [8][ ] Â View system dashboardsSeeDashboard<br>
> * [9][ ] Â View ticket summaries<br>
><br>
> [10][ ] Â Modify one's own RT accountModifySelf<br>
> [11][ ] Â View ticket private commentaryShowTicketComment<br>
<div>> Â<br>
> However, requestors are still not able to view their tickets to start with!<br>
> What other rights do I need to give.<br>
<br>
</div>I don't see where you gave Requestors ShowTicket, which I think is what you want.<br></blockquote><div><br>Sure. I have taken a slap for that! I'd assumed so much that Everyone means "everyone". <br>
<br></div><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">
<div><br>
> While it is not key on my troubles, is anyone usind RT VERP already with Exim and would like<br>
> to share Exim configuration to handle this?<br>
><br>
> NB: I am using Chrome to view RT and it works pretty well. However, Firefox 4.0beta8 simply<br>
> gives me grief. I'm not sure where to lay the blame for this, but I will not put on Jesse and<br>
> his team for now:-)<br>
<br>
</div>If you file bug reports with screenshots, it would be interesting. I don't think we've encountered any firefox issues so far. There have also been some CSS refactorings between 3.9.7 and the current HEAD.<br>
<br></blockquote><div> </div><div>I have taken a snapshot of the main login window. You can see it here as a pdf: <a href="http://lix.in/-91f606" target="_blank">http://lix.in/-91f606</a><br>I am using web2 theme and I simply cannot navigate the RT display in Firefox-4.0b8. I simply have to close the tab. Trying to click on links which behave like moving targets is not easy, oh!<br>
The hyperlink to "Logged in as .." actually is shown on the right hand top corner, as opposed to left hand top corner with Chrome.<br> <br>Bar from getting git source, is there a nightly snapshot of current HEAD that I can try? I didn't find a way to compile HEAD the way I do with the distributed tarballs.<br>
</div></div><br><br clear="all"><br>-- <br>Best regards,<br>Odhiambo WASHINGTON,<br>Nairobi,KE<br>+254733744121/+254722743223<br>_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>Damn!!<br><br>