Hi everyone,<br><br>I'm testing rt-3.9.7 and two problems are tying me down. It's quite some time since I used RT actively so I'm trying to catch up.<br>The first is related to Resolved template. I have the following template - <a href="http://inetpro.org/pastebin/10622">http://inetpro.org/pastebin/10622</a> - which worked in RT (I can't tell which version is worked with lastly. Probably 3.6.x) but is simply not being accepted in 3.9.7. What changes do I need on it so that 3.9.7 can accept it as type=perl (not as type = simple)?<br>
Secondly, my AutoReply template, also carried forward from the old days, generates a random password for a requestor and should allow the requestor to login to RT and view tickets created by them. The login part works, but requestor cannot view tickets. I'd love to have requestors view/comment tickets they generate.<br>
I have given "Everyone" the following rights:<br><br><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; font-size: medium;"><span class="Apple-style-span" style="color: rgb(51, 51, 51); font-family: arial,helvetica,sans-serif; font-size: 14px; line-height: 17px;"></span></span><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; font-size: medium;"><span class="Apple-style-span" style="color: rgb(51, 51, 51); font-family: arial,helvetica,sans-serif; font-size: 14px; line-height: 17px;"><ul class="rights-list" style="font-family: arial, helvetica, sans-serif !important; list-style-type: none; list-style-position: initial; list-style-image: initial; ">
<li style="font-family: arial, helvetica, sans-serif !important; "><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-CommentOnTicket" value="CommentOnTicket" checked style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-CommentOnTicket" title="CommentOnTicket" style="font-family: arial, helvetica, sans-serif !important; ">Comment on tickets<span class="rightname" style="font-family: arial, helvetica, sans-serif !important; color: rgb(136, 136, 136); font-size: 0.9em; position: absolute; right: 1em; margin-top: 0.3em; text-align: right; ">CommentOnTicket</span></label></li>
<li style="font-family: arial, helvetica, sans-serif !important; "><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-CreateTicket" value="CreateTicket" checked style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-CreateTicket" title="CreateTicket" style="font-family: arial, helvetica, sans-serif !important; ">Create tickets<span class="rightname" style="font-family: arial, helvetica, sans-serif !important; color: rgb(136, 136, 136); font-size: 0.9em; position: absolute; right: 1em; margin-top: 0.3em; text-align: right; ">CreateTicket</span></label></li>
<li style="font-family: arial, helvetica, sans-serif !important; "><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-ReplyToTicket" value="ReplyToTicket" checked style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-ReplyToTicket" title="ReplyToTicket" style="font-family: arial, helvetica, sans-serif !important; ">Reply to tickets<span class="rightname" style="font-family: arial, helvetica, sans-serif !important; color: rgb(136, 136, 136); font-size: 0.9em; position: absolute; right: 1em; margin-top: 0.3em; text-align: right; ">ReplyToTicket</span></label></li>
<li style="font-family: arial, helvetica, sans-serif !important; "><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-Watch" value="Watch" style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-Watch" title="Watch" style="font-family: arial, helvetica, sans-serif !important; ">Sign up as a ticket Requestor or ticket or queue Cc<span class="rightname" style="font-family: arial, helvetica, sans-serif !important; color: rgb(136, 136, 136); font-size: 0.9em; position: absolute; right: 1em; margin-top: 0.3em; text-align: right; ">Watch</span></label></li>
<li style="font-family: arial, helvetica, sans-serif !important; "><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-SeeCustomField" value="SeeCustomField" style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-SeeCustomField" title="SeeCustomField" style="font-family: arial, helvetica, sans-serif !important; ">View custom fields<span class="rightname" style="font-family: arial, helvetica, sans-serif !important; color: rgb(136, 136, 136); font-size: 0.9em; position: absolute; right: 1em; margin-top: 0.3em; text-align: right; ">SeeCustomField</span></label></li>
<li style="font-family: arial, helvetica, sans-serif !important; "><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-SeeQueue" value="SeeQueue" checked style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-SeeQueue" title="SeeQueue" style="font-family: arial, helvetica, sans-serif !important; ">View queue<span class="rightname" style="font-family: arial, helvetica, sans-serif !important; color: rgb(136, 136, 136); font-size: 0.9em; position: absolute; right: 1em; margin-top: 0.3em; text-align: right; ">SeeQueue</span></label></li>
<li style="font-family: arial, helvetica, sans-serif !important; "><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-SeeDashboard" value="SeeDashboard" style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-SeeDashboard" title="SeeDashboard" style="font-family: arial, helvetica, sans-serif !important; ">View system dashboards<span class="rightname" style="font-family: arial, helvetica, sans-serif !important; color: rgb(136, 136, 136); font-size: 0.9em; position: absolute; right: 1em; margin-top: 0.3em; text-align: right; ">SeeDashboard</span></label></li>
<li style="font-family: arial,helvetica,sans-serif ! important;"><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-ShowTicket" value="ShowTicket" checked style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-ShowTicket" title="ShowTicket" style="font-family: arial, helvetica, sans-serif !important; ">View ticket summaries</label></li>
</ul></span></span><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 14px; line-height: 17px; "><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-ModifySelf" value="ModifySelf" checked style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-ModifySelf" title="ModifySelf" style="font-family: arial, helvetica, sans-serif !important; ">Modify one's own RT account<span class="rightname" style="font-family: arial, helvetica, sans-serif !important; color: rgb(136, 136, 136); font-size: 0.9em; position: absolute; right: 1em; margin-top: 0.3em; text-align: right; ">ModifySelf</span></label></span></span><br>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 14px; line-height: 17px; "><input class="checkbox" name="SetRights-3-RT::System-1" id="SetRights-3-RT::System-1-ShowTicketComments" value="ShowTicketComments" checked style="font-family: 'Trebuchet MS', Tahoma, Verdana, Arial, sans-serif; font-size: 1em; " type="checkbox"><span class="Apple-converted-space"> </span><label for="SetRights-3-RT::System-1-ShowTicketComments" title="ShowTicketComments" style="font-family: arial, helvetica, sans-serif !important; ">View ticket private commentary<span class="rightname" style="font-family: arial, helvetica, sans-serif !important; color: rgb(136, 136, 136); font-size: 0.9em; position: absolute; right: 1em; margin-top: 0.3em; text-align: right; ">ShowTicketComment</span></label></span></span><br>
<br>However, requestors are still not able to view their tickets to start with!<br>What other rights do I need to give.<br><br>While it is not key on my troubles, is anyone usind RT VERP already with Exim and would like to share Exim configuration to handle this?<br>
<br><br>NB: I am using Chrome to view RT and it works pretty well. However, Firefox 4.0beta8 simply gives me grief. I'm not sure where to lay the blame for this, but I will not put on Jesse and his team for now:-)<br clear="all">
<br><br>-- <br>Best regards,<br>Odhiambo WASHINGTON,<br>Nairobi,KE<br>+254733744121/+254722743223<br>_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ <br>Damn!!<br><br>