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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Maybe some can enlighten me what usage case the default behavior in RT has, but it seems really strange to me that access to users information is so inaccessible. I figured out the way to allow privileged users access to see user information is to grant them the ShowConfig tab. That’s fine showing them the Config tab doesn’t get them any extra privileges to modify information. What took a bit to figure out was that privileged users can only see half of the fields associated with a user. Maybe I am missing something but it seems really strange to record a nonprivilged user’s phone number if the only people that can access the phone number are the people who have the ability to administer users.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I modified _<i>OverlayAccessible in my User</i>_Local.pm as follows to make more fields public. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>sub _OverlayAccessible {<o:p></o:p></p><p class=MsoNormal> {<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> Name => { public => 1, admin => 1 },<o:p></o:p></p><p class=MsoNormal> Password => { read => 0 },<o:p></o:p></p><p class=MsoNormal> EmailAddress => { public => 1 },<o:p></o:p></p><p class=MsoNormal> Organization => { public => 1, admin => 1 },<o:p></o:p></p><p class=MsoNormal> RealName => { public => 1 },<o:p></o:p></p><p class=MsoNormal> NickName => { public => 1 },<o:p></o:p></p><p class=MsoNormal> Lang => { public => 1 },<o:p></o:p></p><p class=MsoNormal> EmailEncoding => { public => 1 },<o:p></o:p></p><p class=MsoNormal> WebEncoding => { public => 1 },<o:p></o:p></p><p class=MsoNormal> ExternalContactInfoId => { public => 1, admin => 1 },<o:p></o:p></p><p class=MsoNormal> ContactInfoSystem => { public => 1, admin => 1 },<o:p></o:p></p><p class=MsoNormal> ExternalAuthId => { public => 1, admin => 1 },<o:p></o:p></p><p class=MsoNormal> AuthSystem => { public => 1, admin => 1 },<o:p></o:p></p><p class=MsoNormal> Gecos => { public => 1, admin => 1 },<o:p></o:p></p><p class=MsoNormal> PGPKey => { public => 1, admin => 1 },<o:p></o:p></p><p class=MsoNormal> HomePhone => { public => 1 },<o:p></o:p></p><p class=MsoNormal> WorkPhone => { public => 1 },<o:p></o:p></p><p class=MsoNormal> MobilePhone => { public => 1 },<o:p></o:p></p><p class=MsoNormal> PagerPhone => { public => 1 },<o:p></o:p></p><p class=MsoNormal> Address1 => { public => 1 },<o:p></o:p></p><p class=MsoNormal> Address2 => { public => 1 },<o:p></o:p></p><p class=MsoNormal> City => { public => 1 },<o:p></o:p></p><p class=MsoNormal> State => { public => 1 },<o:p></o:p></p><p class=MsoNormal> Zip => { public => 1 },<o:p></o:p></p><p class=MsoNormal> Country => { public => 1 },<o:p></o:p></p><p class=MsoNormal> Timezone => { public => 1 },<o:p></o:p></p><p class=MsoNormal> Comments => { public => 1 },<o:p></o:p></p><p class=MsoNormal> }<o:p></o:p></p><p class=MsoNormal>}<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>1;<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The function _<i>Value</i> in <i>Users</i>_Overlay.pm also seems to have been allowing the same limited fields at one point. In _Value the variable @PublicFields is defined to be a list of fields that corresponse with the current fields marked as public in the default _OverlayAccessible function.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Marc Jones<o:p></o:p></p><p class=MsoNormal>Systems Architect<o:p></o:p></p><p class=MsoNormal>Student Affairs Information Technology<o:p></o:p></p><p class=MsoNormal>University of Connecticut<o:p></o:p></p><p class=MsoNormal>e-mail: marc.jones@uconn.edu<o:p></o:p></p><p class=MsoNormal>Technical Support: 860-486-8992<o:p></o:p></p><p class=MsoNormal>Phone Number: 860-486-4559<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>