<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Exchange Server">
<!-- converted from rtf -->
<style><!-- .EmailQuote { margin-left: 1pt; padding-left: 4pt; border-left: #800000 2px solid; } --></style>
</head>
<body>
<font face="Calibri" size="2"><span style="font-size:11pt;">
<div>Hello,</div>
<div style="text-indent:36pt;">I’m currently running RT 4.0. Right now, I’m looking for a way to create custom statuses for tickets. I’ve tried changing the SiteConfig file as described here: <a href="http://requesttracker.wikia.com/wiki/CustomStatuses"><font color="blue"><u>http://requesttracker.wikia.com/wiki/CustomStatuses</u></font></a>
. Yet, I still haven’t had any luck. I’m assuming there is a different way to configure RT 4 compared to RT 3.8, I just haven’t found anything on the subject. If you would be able to point me in the right direction, that would be great!</div>
<div> </div>
<div>Thanks, </div>
<div>--Anthony Baca</div>
<div style="text-indent:36pt;"> </div>
<div style="text-indent:36pt;"> </div>
</span></font>
</body>
</html>