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<p class="MsoNormal">Hi All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’re running RT 3.8.7 presently. I’m basically trying to add a field to the new ticket creation UI, so that the priority on new tickets can be set immediately, rather than having to create -> go to basics -> set priority.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The AfterOwner callback gives most agreeable positioning on the creation UI, so that’s the callback I’ve gone with. However, looking at the callback definition in Ticket/Create.html, it looks like the TicketObj is not passed into this particular
callback:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"></td><o:p></o:p></p>
<p class="MsoNormal">% $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS );<o:p></o:p></p>
<p class="MsoNormal"></tr><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I could modify the call to pass the ticket, I suppose, but the whole point of using the callback is to avoid modifying the core code. So I’d rather not!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The following is what I have so far, can anyone advise how I might be able to modify my callback code to set the priority on the ticket that is being created:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><%INIT><o:p></o:p></p>
<p class="MsoNormal">my $ArgsRef = $ARGS{'ARGSRef'};<o:p></o:p></p>
<p class="MsoNormal">my $priority = $ArgsRef->{'Priority'};<o:p></o:p></p>
<p class="MsoNormal">my $queueObj = new RT::Queue($session{'CurrentUser'});<o:p></o:p></p>
<p class="MsoNormal">$queueObj->Load($ArgsRef->{'Queue'});<o:p></o:p></p>
<p class="MsoNormal">RT::Logger->info("RT10205: Entering AfterOwner callback");<o:p></o:p></p>
<p class="MsoNormal">RT::Logger->info("RT10205: Priority: " . $priority);<o:p></o:p></p>
<p class="MsoNormal">RT::Logger->info("RT10205: Queue: " . $queueObj->Name);<o:p></o:p></p>
<p class="MsoNormal">if ($priority == 0)<o:p></o:p></p>
<p class="MsoNormal">{<o:p></o:p></p>
<p class="MsoNormal"> RT::Logger->info("RT10205: Priority is 0, setting to: " . $queueObj->InitialPriority);<o:p></o:p></p>
<p class="MsoNormal"> $priority = $queueObj->InitialPriority;<o:p></o:p></p>
<p class="MsoNormal">}<o:p></o:p></p>
<p class="MsoNormal"></%INIT><o:p></o:p></p>
<p class="MsoNormal"><%ARGS><o:p></o:p></p>
<p class="MsoNormal"></%ARGS><o:p></o:p></p>
<p class="MsoNormal"><td class="label"><o:p></o:p></p>
<p class="MsoNormal"><&|/l&>Priority</&>:<o:p></o:p></p>
<p class="MsoNormal"></td><o:p></o:p></p>
<p class="MsoNormal"><td class="value"><o:p></o:p></p>
<p class="MsoNormal"><input name="Priority" size="3" maxsize="3" value="<%$priority%>" /><o:p></o:p></p>
<p class="MsoNormal"></td> <o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU">Rhys Hanrahan</span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU">Chief Information Officer</span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU">Nexus One Pty Ltd</span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU"> </span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU">E: <a href="mailto:support@nexusone.com.au">support@nexusone.com.au</a></span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU">P: +61 2 9191 0606</span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU">W: <a href="http://www.nexusone.com.au/">http://www.nexusone.com.au/</a></span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU">M: PO Box 127, Royal Exchange NSW 1225</span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU">A: 60 Justin Street, Lilyfield, NSW, 2040</span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU"> </span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:black;mso-fareast-language:EN-AU"> </span><span style="font-family:"Cambria","serif";color:black;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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