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</o:shapelayout></xml><![endif]--></head><body lang=DE link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span lang=EN-US>Hello everyone,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>we have been using RT for quite a while now and are very happy with it. Our current production server runs 4.0.6 from the Ubuntu 12.10 repositories.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>We intend to use our own implementation of a TimeWorkedReport, that happens to use the same procedure described in <a href="http://requesttracker.wikia.com/wiki/TimeWorkedReport">http://requesttracker.wikia.com/wiki/TimeWorkedReport</a>, i.e. based on the transactions for each ticket. Unfortunately this part of the implementation strategy does not work:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>> 4. Was this transaction entered by the user RT_System? If so, it is the result<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>> of a merge operation. Don't count this time and skip to the next transaction.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>> (The time will be captured elsewhere, under the original user that entered it,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>> if it originally occurred in this time period of interest).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>For both the SetLink MergedInto transactions and the SetField TimeWorked transactions the Creator is the user that made the merge, not RT_SYSTEM. My question now is: was this behavior changed before or after version 4.0.6? I could not find a reference to it in the available release notes. Right now there is no way to automatically ignore the transactions that come with a merge as they cannot be identified as such. This unfortunately means that the report can change retroactively and some TimeWorked could be counted twice.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you very much for your answers.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>I am looking forward to hearing from you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Best regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Kai Blöcker<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:DE'>-- <br>Ihre Spezialisten für Netzwerke, Server, VoIP, <br>TYPO3 und IT-Trainings -><a href="http://www.aptico.de/"><span style='color:blue'>http://www.aptico.de/</span></a><br><br><a href="mailto:kai.bloecker@aptico.de"><span style='color:blue'>kai.bloecker@aptico.de</span></a>, <a href="http://www.aptico.de/"><span style='color:blue'>http://www.aptico.de/</span></a><br>Junior Level Linux Professional - LPIC-1</span><span style='mso-fareast-language:DE'><o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:DE'>Zarafa Certified Engineer<br><br>aptico GmbH, <a href="x-apple-data-detectors://3/0"><span style='color:blue'>Alter Hellweg 60, D-44379 Dortmund</span></a><br>fon: <a href="tel:+49%20231%20185%2085-20"><span style='color:blue'>+49 231 185 85-20</span></a>, fax: <a href="tel:+49%20231%20185%2085-25"><span style='color:blue'>+49 231 185 85-25</span></a><br>Amtsgericht Dortmund: HRB 15084, Geschäftsführer:<br>Dipl. Ing. Hartmut Müller, Rudolf Slabe (MA), Tim Skopnik<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>