<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div class="entry-body"><p>There are still spots left in our Boston training, taking place
September 9-10! This training will introduce you to the new features in
Request Tracker 4.2 as part of a comprehensive overview of RT. Whether you're an old
hand at RT or a recent convert, you'll have a good understanding of all
of RT's features and functionality by the end of the session.</p><p>The first day starts off with a tour of RT's web interface and
continues with a detailed exploration and explanation of RT's
functionality, aimed at non-programmer RT administrators. We'll walk
through setting up a common helpdesk configuration, from rights
management, constructing workflows and notifications, and the basics of
Lifecycles.</p><p>The second day of training picks up with server-side RT
administration and dives into what you need to safely customize and
extend RT. We'll cover upgrading and deploying RT, database tuning,
advanced Lifecycle configurations, writing tools with RT's API, building
an extension, and demonstrate how to extensibly alter the web UI and
internal functions.</p><p>Your registration fee of $1,495 includes class materials, continental
breakfast, and snacks both days. You can register by visiting
<a href="http://shop.bestpractical.com">shop.bestpractical.com</a> or emailing us at <a href="mailto:Training@bestpractical.com">Training@bestpractical.com</a>. If
you are from an educational institution or want to send more than 3
people, please drop us a note at <a href="mailto:Training@bestpractical.com">Training@bestpractical.com</a> as you are
eligible for a discount. </p><p>Hope to see you there!</p></div></body></html>