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</o:shapelayout></xml><![endif]--></head><body lang=ES-MX link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span class=hps><span lang=EN style='font-family:"Arial","sans-serif";color:#222222'>Hi Mark</span></span><span lang=EN style='font-family:"Arial","sans-serif";color:#222222'>,<br><br><span class=hps>excellent</span> <span class=hps>can already see</span> <span class=hps>the changes reflected</span>.<br><br><span class=hps>Thanks</span>, Greetings <span class=hps>!!</span></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=ES style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>De:</span></b><span lang=ES style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Marcos Orallo [mailto:marcosorallo@gmail.com] <br><b>Enviado el:</b> jueves, 15 de enero de 2015 03:11 p.m.<br><b>Para:</b> Marisol Rojas<br><b>CC:</b> rt-devel@lists.bestpractical.com<br><b>Asunto:</b> Re: [rt-devel] Change in source code<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><div><p class=MsoNormal>Hi Marisol,<br><br>It sounds like you didn't delete the Mason cache, usually in /opt/rt4/var/mason_data/obj.<br>You can follow the instructions here: <a href="http://requesttracker.wikia.com/wiki/CleanMasonCache">http://requesttracker.wikia.com/wiki/CleanMasonCache</a><br><br>Also, to prevent your changes to be overwritten by RT updates in the future, you would probably want to implement your changes as a local file.<br>You have to copy <i>Create.html</i> from /opt/rt4/share/html/Ticket/ to /opt/rt4/<b><span style='color:red'>local</span></b>/share/html/Ticket/<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>RT will always load the local files instead of the default ones. More info here: <a href="http://requesttracker.wikia.com/wiki/CustomizingWithLocalDir">http://requesttracker.wikia.com/wiki/CustomizingWithLocalDir</a><o:p></o:p></p></div><p class=MsoNormal>Regards,<br>Marcos.<o:p></o:p></p><div><div><p class=MsoNormal><o:p> </o:p></p></div></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>2015-01-15 19:07 GMT+01:00 Marisol Rojas <<a href="mailto:mrojas@tekprovider.net" target="_blank">mrojas@tekprovider.net</a>>:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN style='font-family:"Arial","sans-serif";color:#222222'>hi<br><br>Good Day, I am writing because we are testing with RT to begin to implement it in the company, but we are looking at the possibility of using code to change the arrangement of the interface discharge of a new case. According have identified the file to modify is located in the Ticket / create.html, which we have made changes to the text, but to save the file or overwrite the file and enter the RT implementing the modifications made are not displayed.<br><br>So what we want to see if they can guide us in how is the proper way to make changes to the code and see it reflected in the web interface of RT, and if there is any way to bind options for a custom field with a field other than custom and preset at RT.<br><br>In advance thank you, we wait for your reply.<br><br>Greetings !!</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>