<div dir="ltr">hi<div><br></div><div>When adding correspondence (new ticket entry) in RT's gui, the user is allowed to</div><div>send a customized subject for that particular transaction. The subject of the resulting</div><div>email has the customized subject instead of the ticket's subject</div><div><br></div><div>Could this behavior be reproduced via a REST request?</div><div><br></div><div>So far, I have tried this by sending the following content:</div><div><div><br></div><div>id: <the ticket's id> </div><div>Action: correspond </div><div>Requestor: test_email@somedomain</div><div>Subject: some subject related to this entry </div><div>Content-Type: text/html </div><div>Text: <p>content</p> </div><div><br></div><div>The request url is: /REST/1.0/ticket/<ticket id>/comment</div><div><br></div><div>It works fine, the only problem being the subject of the resulting email </div><div>is the ticket's subject instead of the 'customized' subject</div><div><br></div><div>Any help will be appreciated</div><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr">Regards,<br><br>Hugo Escobar<br><br>
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