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<p class="MsoNormal">Hello group,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Our organisation is a veriy satisfied user of RT since several years now.<o:p></o:p></p>
<p class="MsoNormal">We use it for our IT-helpdesk.<o:p></o:p></p>
<p class="MsoNormal">At this moment I’m experimenting with RT 4.4.0rc2 and RT-IR 3.2.0 but in the proces I ran almost immediately into some troubles.
<o:p></o:p></p>
<p class="MsoNormal">If I want to create a ticket in ‘Incident Reports’ I get the message “An internal RT error has occurred. Your administrator can find more details in RT's log files.”<o:p></o:p></p>
<p class="MsoNormal">Blank page with only the heading and the error.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In the log-files (debug) I can read:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><quote><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[55990] [Fri Jan 8 08:17:10 2016] [error]: Can't call method "CustomRoles" on an undefined value at /opt/rt4/share/html/Ticket/Elements/EditBasics line 141.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Stack:<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/share/html/Ticket/Elements/EditBasics:141]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/local/plugins/RT-IR/html/RTIR/Create.html:100]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/share/html/Widgets/TitleBox:56]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/local/plugins/RT-IR/html/RTIR/Create.html:157]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"></quote><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">FYI: Line 138-143 in /opt/rt4/share/html/Ticket/Elements/EditBasics
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><quote><o:p></o:p></p>
<p class="MsoNormal">138 my @role_fields;<o:p></o:p></p>
<p class="MsoNormal">139<o:p></o:p></p>
<p class="MsoNormal">140 unless ($ExcludeCustomRoles) {<o:p></o:p></p>
<p class="MsoNormal">141 my $roles = $QueueObj->CustomRoles;<o:p></o:p></p>
<p class="MsoNormal">142 $roles->LimitToSingleValue;<o:p></o:p></p>
<p class="MsoNormal">143 while (my $role = $roles->Next) {<o:p></o:p></p>
<p class="MsoNormal"></quote><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Creating tickets in the Queue ‘General’ works perfectly<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Creating ‘Incidents’ shows me the fields subject, body and attachments, but underneath again the same error. There’s also no ‘create’ button.<o:p></o:p></p>
<p class="MsoNormal">The log says:<o:p></o:p></p>
<p class="MsoNormal"><quote><o:p></o:p></p>
<p class="MsoNormal">[54160] [Fri Jan 8 09:02:23 2016] [error]: RT::Queue::InitialPriority Unimplemented in HTML::Mason::Commands. (/opt/rt4/local/plugins/RT-IR/html/RTIR/Incident/Create.html line 202)
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Stack:<o:p></o:p></p>
<p class="MsoNormal"> [/usr/local/share/perl/5.20.2/DBIx/SearchBuilder/Record.pm:494]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/local/plugins/RT-IR/html/RTIR/Incident/Create.html:202]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/share/html/Widgets/TitleBox:56]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/local/plugins/RT-IR/html/RTIR/Incident/Create.html:263]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/local/plugins/RT-IR/html/RTIR/Create.html:353]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)<o:p></o:p></p>
<p class="MsoNormal"></quote><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The errors appear in all cases. It’s raised if I do an update installation, but also with a completely clean installation (empty database/config/…)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I known that RT 4.4 is still a release candidate but is there a possible compatibility-issue between RT 4.4 rc2 and RT-IR 3.2.0 or did I forget something somewhere?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE">Sincerely,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE">Lieven<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:NL-BE"><img width="121" height="75" id="Afbeelding_x0020_3" src="cid:image001.jpg@01D149F7.14DB2130" alt="Beschrijving: http://www.puurs.be/free/P_mail.jpg"></span><span style="font-size:12.0pt;mso-fareast-language:NL-BE"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:NL-BE">Lieven Bridts<br>
Organisatiebeheersing & Informatiemanagement | Deskundig medewerker ICT | Puurs <br>
tel +32 (0)3 890 15 52 | fax +32 (0)3 890 15 90 </span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:NL-BE"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:NL-BE"><a href="mailto:Lieven.Bridts@puurs.be"><span style="color:blue">Lieven.Bridts@puurs.be</span></a> |
<a href="mailto:ict@puurs.be"><span style="color:blue">ict@puurs.be</span></a> <br>
<a href="http://www.puurs.be/"><span style="color:blue">www.puurs.be</span></a></span><span style="font-size:12.0pt;mso-fareast-language:NL-BE"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="mso-fareast-language:NL-BE"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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