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<p>Hello, </p>
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<p>when I close the Ticket with the funktion Action resolved and add custom fields value the system resolved first the thicket an than add the value of the custom fields. </p>
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<p>For example: </p>
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<div class="transaction Ticket-transaction other odd" data-transaction-id="842615" style="border-top: 2px solid rgb(204, 204, 204); padding-bottom: 0.5em; position: relative; font-family: arial, helvetica, sans-serif; font-size: 13px;">
<div class="metadata" style="margin-bottom: 0px; margin-top: 0.25em;"><span class="type" style="background: rgb(170, 187, 204); text-align: center; float: left; margin: 0px 1em 0px 0px; width: 1em; padding: 0.25em; border: none; border-radius: 0px 0px 0.25em; font-size: 1.2em;"><a name="txn-842615" href="https://support.scientificnet.org/Ticket/Display.html?id=1184#txn-842615" style="color: white; text-decoration: none; padding-top: 0.75em; display: block;">#</a></span><span class="date" style="width: 15em; margin-top: 0.5em; display: inline-block; margin-right: 2em;">Wed Oct 12 11:24:19 2016</span> <span class="description" style="margin-left: 1em; font-weight: bold; margin-top: 0.5em; display: inline-block; margin-right: 2em;"><span class="user" data-user-id="3506"><a href="https://support.scientificnet.org/User/Summary.html?id=3506" style="text-decoration: none;">User</a></span> -
Solution VALUE added</span> <span class="time-taken" style="margin-left: 1em; margin-top: 0.5em; display: inline-block; margin-right: 2em;"></span></div>
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<div class="transaction Ticket-transaction other even" data-transaction-id="842612" style="border-top: 2px solid rgb(204, 204, 204); padding-bottom: 0.5em; position: relative; font-family: arial, helvetica, sans-serif; font-size: 13px;">
<div class="metadata" style="margin-bottom: 0px; margin-top: 0.25em;"><span class="type" style="background: rgb(170, 187, 204); text-align: center; float: left; margin: 0px 1em 0px 0px; width: 1em; padding: 0.25em; border: none; border-radius: 0px 0px 0.25em; font-size: 1.2em;"><a name="txn-842612" href="https://support.scientificnet.org/Ticket/Display.html?id=1184#txn-842612" style="text-decoration: none; padding-top: 0.75em; display: block;">#</a></span><span class="date" style="width: 15em; margin-top: 0.5em; display: inline-block; margin-right: 2em;">Wed Oct 12 11:24:19 2016</span> <span class="description" style="margin-left: 1em; font-weight: bold; margin-top: 0.5em; display: inline-block; margin-right: 2em;"><span class="user" data-user-id="3506"><a href="https://support.scientificnet.org/User/Summary.html?id=3506" style="text-decoration: none;">User </a></span> -
Classification VALUE added</span> <span class="time-taken" style="margin-left: 1em; margin-top: 0.5em; display: inline-block; margin-right: 2em;"></span></div>
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<div class="transaction Ticket-transaction basics odd" data-transaction-id="842611" style="border-top: 2px solid rgb(204, 204, 204); padding-bottom: 0.5em; position: relative; font-family: arial, helvetica, sans-serif; font-size: 13px;">
<div class="metadata" style="margin-bottom: 0px; margin-top: 0.25em;"><span class="type" style="background: rgb(187, 51, 34); text-align: center; float: left; margin: 0px 1em 0px 0px; width: 1em; padding: 0.25em; border: none; border-radius: 0px 0px 0.25em; font-size: 1.2em;"><a name="txn-842611" href="https://support.scientificnet.org/Ticket/Display.html?id=1184#txn-842611" style="text-decoration: none; padding-top: 0.75em; display: block;">#</a></span><span class="date" style="width: 15em; margin-top: 0.5em; display: inline-block; margin-right: 2em;">Wed Oct 12 11:24:19 2016</span> <span class="description" style="margin-left: 1em; font-weight: bold; margin-top: 0.5em; display: inline-block; margin-right: 2em;"><span class="user" data-user-id="3506"><a href="https://support.scientificnet.org/User/Summary.html?id=3506" style="text-decoration: none;">User</a></span> -
Status changed from 'open' to 'resolved'</span> </div>
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<p>Exist a opportunity to change that. So that the system add first custom fields an then close the Ticket?</p>
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<p>Thank you!</p>
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