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</head>
<body lang=ES link="#E1120D" vlink="#E1120D">
<div class=Section1>
<p class=MsoNormal style='line-height:150%'><font size=2 face="Courier New"><span
lang=ES-TRAD style='font-size:10.0pt;line-height:150%;font-family:"Courier New"'>Buenas
tardes,<o:p></o:p></span></font></p>
<p class=MsoNormal align=left style='margin-bottom:0cm;margin-bottom:.0001pt;
text-align:left;line-height:150%;text-autospace:none'><font size=2
face="Courier New"><span style='font-size:10.0pt;line-height:150%;font-family:
"Courier New"'>He observado un pequeño problema después de actualizar el RTIR a
la versión 2.4 (rt versión 3.8.1):<o:p></o:p></span></font></p>
<p class=MsoNormal align=left style='margin-bottom:0cm;margin-bottom:.0001pt;
text-align:left;line-height:150%;text-autospace:none'><font size=2
face="Courier New"><span style='font-size:10.0pt;line-height:150%;font-family:
"Courier New"'>Tenemos una plantilla guardada en el rtfm (actualizado de <st1:metricconverter
ProductID="2.2 a" w:st="on">2.2 a</st1:metricconverter> 2.4 )donde veníamos
usando las variables [{$rtname}#{$Ticket->id}] en el cuerpo de un mensaje. A
la hora de responder a una persona, al incluir el articulo del rtfm la variable
era sustituida por sus valores, pero después de actualizar las variables ya
“no se interpretan” por lo que se enviaría el texto tal cual.<o:p></o:p></span></font></p>
<p class=MsoNormal align=left style='margin-bottom:0cm;margin-bottom:.0001pt;
text-align:left;line-height:150%;text-autospace:none'><font size=2
face="Courier New"><span style='font-size:10.0pt;line-height:150%;font-family:
"Courier New"'>He probado a modificar el artículo y poner
{RT->Config->Get(‘rtname’)} en vez de $rtname pero tampoco
funciona…<o:p></o:p></span></font></p>
<p class=MsoNormal align=left style='margin-bottom:0cm;margin-bottom:.0001pt;
text-align:left;line-height:150%;text-autospace:none'><font size=2
face="Courier New"><span style='font-size:10.0pt;line-height:150%;font-family:
"Courier New"'>¿Alguien más ha sufrido este problema o sabe cómo solucionarlo?<o:p></o:p></span></font></p>
<p class=MsoNormal align=left style='margin-bottom:0cm;margin-bottom:.0001pt;
text-align:left;line-height:150%;text-autospace:none'><font size=2
face="Courier New"><span style='font-size:10.0pt;line-height:150%;font-family:
"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=left style='margin-bottom:0cm;margin-bottom:.0001pt;
text-align:left;line-height:150%;text-autospace:none'><font size=2
face="Courier New"><span style='font-size:10.0pt;line-height:150%;font-family:
"Courier New"'>Muchas gracias<o:p></o:p></span></font></p>
<p class=MsoNormal align=left style='margin-bottom:0cm;margin-bottom:.0001pt;
text-align:left;line-height:150%;text-autospace:none'><font size=2
face="Courier New"><span style='font-size:10.0pt;line-height:150%;font-family:
"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal align=left style='margin-bottom:0cm;margin-bottom:.0001pt;
text-align:left;line-height:150%;text-autospace:none'><font size=2
face="Courier New"><span style='font-size:10.0pt;line-height:150%;font-family:
"Courier New"'>Nacho<o:p></o:p></span></font></p>
</div>
</body>
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