[rt-users] Template Problems

[Stephen J. Lawrence Jr.]

Looks like for some reason when I created the queue originally (I think I did it
through the shell), something went wrong, because I just created a new queue and it
has all the templates, and is rt:nobody 555.

It is now working correctly.

Just FYI: It would be nice to have links to and from admin-webrt and werbrt sites. I
have to manually switch between sites. No biggie though.
Also, I am using Postfix as my mail agent on my Linux box. It works fine, but you must
use the second mail command, not the sendmail one. I was thinking that since postfix
is a sendmail drop-in that it would work with the sendmail line.

Jesse wrote:

> if you su to rt, can you cat the templates by
> specifying their full path?
> ie cd /
> cat /path/to/rt/etc/templates/queues/helpdesk/correspondence ?
>

--
Thanks,

Stephen Lawrence
-Support Technician & Webmaster
-Examen, Inc.
-stephenl at examen.com
-916-921-4300 ext. 703