[rt-users] Duplicate tickets?

Jesse jesse at fsck.com
Thu Aug 3 11:55:18 EDT 2000


I'd suggest looking at the sendmail logs. See if two seperate messages came in.
Look at the message headers in the tickets. see if they have different message ids.
	-j


On Thu, Aug 03, 2000 at 09:40:06AM -0600, Randy Millis wrote:
> Anyone ever have RT open up duplicate tickets? The user claims to have
> sent only one request. Any ideas on how I can troubleshoot this?
> 
> --
> Randy Millis
> Network Administrator
> Electrical and Computer Engineering
> University of Calgary
> 2500 University Dr. N.W.
> Calgary, Alberta
> Canada T2N 1N4
> Tel: 403-220-4864  Fax: 403-282-6855
> rmillis at enel.ucalgary.ca
> http://www.enel.ucalgary.ca/
> 
> =======================================================================
> If you are making an Electrical and Computer Engineering Department
> help or service request please use the web form at
> http://www.enel.ucalgary.ca/prssform.html or e-mail
> help at enel.ucalgary.ca.
> =======================================================================
> 
> 
> 
> 
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-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
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Linux is like a Vorlon.  It is incredibly powerful, gives terse,
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