[rt-users] Banging my head against RT2

[Jesse]

Bill:
	I bounced a set of required ACL objects to rt-devel a week or two
ago. 

Once again, they are:

INSERT INTO ACL VALUES (1,0,'User','SuperUser','Queue',0);
INSERT INTO ACL VALUES (2,3,'User','CreateTicket','Queue',0);
INSERT INTO ACL VALUES (3,3,'User','ShowTicket','Ticket',0);
INSERT INTO ACL VALUES (4,3,'User','ShowTicketHistory','Ticket',0);
INSERT INTO ACL VALUES (6,3,'User','CreateTicket','Queue',1);
INSERT INTO ACL VALUES (7,3,'User','ModifyTicket','Ticket',1);
INSERT INTO ACL VALUES (8,1,'User','Superuser','System',0);
INSERT INTO ACL VALUES (9,0,'Everyone','Superuser','System',0);


If you're playing with rt2, you definitely want to be on rt-devel.
I'd greatly appreciate patches to the docs for anything you run into.
And I'd be happy to answer questions :)  

FWIW, I do know of other folks who have gotten current builds of RT2 running.


On Mon, Aug 07, 2000 at 01:38:52PM -0700, Bill Cole wrote:
> I've been trying, really... 
> 
> I am attempting to get RT2 up and limping with the goal being to hack on
> it to get something we can actually use some time this year. However, it
> appears that I'm just too dense. 
> 
> I've followed the install instructions exactly and have run into some sort
> of permissions problem inside (?) rt, and frankly the docs just do not
> exist to figure it out. The simplest example:
> 
> # rt -create
> root started up the RT cliPlace Request in queue: general
> No permission to create tickets in 'general'
> # Use of uninitialized value at /opt/rt-1.3/lib/rt/ui/cli/manipulate.pm line 320, <STDIN> chunk 1.
> 
> 
> Now I suspect this is all related to the ACLs, but all I have to go on 
> withhow the ACL's work is the schema, and it is not exactly clear. A comment
> implies that the sole ACL in the standard install opens everything wide, but 
> it sure doesn't seem that way. 
> 
> Is there ANY useful documentation for RT2? Does ANYONE other than Jesse or
> Tobias have a semi-working RT2 instance going? 
> 
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
that's security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
					-robin at apocalypse.org