[rt-users] create request via rt-mailgate

[Jonathan Detert]

* Jim Clark <clarkj at auss.sop.dec.com> [000809 01:03]:
> 
> I've been going around in circles with this - but it is probably
> something quite simple.
> 
> I am unable to create requests using the mail interface, unless I
> configure the queue to accept create requests from non-members.
> The users appear to be members of the queue, so I am not sure
> what is wrong.

I don't know what rules rt uses to determine if an email source equates
to a particular queue member.  But, toward that positive recognition,
you might try:

1) making sure you're sending email from the same address as what you've
   told rt belongs to the queue member in question;

2) making sure your email client doesn't pervert your source address on
   emails it sends (so that it's not what you think it is).

> example reply from rt: ---------------------------------
> 
> 
> Subject: 
>         [RequestTracker #0] (_rt_system) RT Error: test 66
>    Date: 
>         Wed, 9 Aug 2000 16:07:14 +1000 (EST)
>    From: 
>         Jim Clark via RT <rt at outbak.sop.dec.com>
>      To: 
>         clarkj at auss.sop.dec.com
> 
> 
> 
> 
> There has been an error:
> There has been an error with your request:
> You don't have permission to create requests in this queue
> 
> Your message is reproduced below:
> 
> test 66
> -- 
> Cheers,
> Jim.
> 
> 
> --- Headers Follow ---
> 
> >From clarkj at auss.sop.dec.com  Wed Aug  9 16:07:12 2000
> Return-Path: <clarkj at auss.sop.dec.com>
> Delivered-To: rt-pms35 at outbak.sop.dec.com
> Received: from lamhra.SOP.DEC.COM (lamhra.sop.dec.com [16.172.80.43])
>         by outbak.sop.dec.com (Postfix) with SMTP id 7C0991F0DD
>         for <rt-pms35 at outbak.sop.dec.com>; Wed,  9 Aug 2000 16:07:12 +1000 (EST)
> Received: by lamhra.sop.dec.com (UCX V4.2-21, OpenVMS V6.2 Alpha);
>         Wed, 9 Aug 2000 16:07:04 +1000
> Sender: jim at outbak.sop.dec.com
> Message-ID: <3990F50B.64C1004B at auss.sop.dec.com>
> Date: Wed, 09 Aug 2000 16:07:07 +1000
> From: Jim Clark <clarkj at auss.sop.dec.com>
> X-Mailer: Mozilla 4.73 [en] (X11; I; Linux 2.2.15-4mdk i586)
> X-Accept-Language: en
> MIME-Version: 1.0
> To: rt-pms35 at outbak.sop.dec.com
> Subject: test 66
> Content-Type: text/plain; charset=us-ascii
> Content-Transfer-Encoding: 7bit
> 
> 
> 
> -------------------------------------------- Managed by Request Tracker
> 
> 
> both 'clarkj' and 'jim' are members of the queue pms_V3_5, and have
> manipulate authority.
> 
> 
> the mail alias has been set as:
> rt-pms35:        |"/opt/rt/bin/rt-mailgate pms_V3_5 correspond"
> 
> 
>                                                                                 
> 
> Thanks,
> Jim.
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Happy Landings,

Jon Detert
Unix System Administrator, Milwaukee School of Engineering
1025 N. Broadway, Milwaukee, Wisconsin 53202