[fwd] Re: [rt-users] Incoming message content (from: warren at mainstream.net)
Jesse
jesse at fsck.com
Wed Aug 9 13:58:54 EDT 2000
----- Forwarded message from Warren Small <warren at mainstream.net> -----
Date: Wed, 09 Aug 2000 13:44:24 -0400
From: Warren Small <warren at mainstream.net>
Organization: Mainstream EIS
X-Mailer: Mozilla 4.61 [en] (X11; U; Linux 2.2.5-15 i686)
To: Jesse <jesse at fsck.com>
Subject: Re: [rt-users] Incoming message content
Well, Jesse. Chalk this up in the silly installer file. My web server and
mail server are not the same machine and I set up the transaction directory
in a place that was unique to each machine, i.e. not common. I have fixed
this and now I can see the incoming AND outgoing messages.
Thank you for you assistance. It is always helpful to have someone asking
the right questions and pointing you in the right direction. Sorry about
the silly mistake.
Warren
Jesse wrote:
>
> Depends on who your RT is unning as, etc.
> now that you ran those commands, what does an ls -alR
> of rt/bin look like
>
> On Wed, Aug 09, 2000 at 01:23:51PM -0400, Warren Small wrote:
> > OK. I did that
> >
> > # make fixperms
> > chown -R root /homes/admin/public_html/rt/uproar
> > chgrp -R wheel /homes/admin/public_html/rt/uproar
> > chmod -R a+r,a-w /homes/admin/public_html/rt/uproar
> > ( cd /homes/admin/public_html/rt/uproar && find . -type d -exec chmod a+x
> > {} \; )
> > chown -R rt /homes/admin/public_html/rt/uproar/etc
> > /var/log/rt/uproar/transactions
> > chgrp -R rt /homes/admin/public_html/rt/uproar/etc
> > /var/log/rt/uproar/transactions
> > chmod -R a-w,o-r /homes/admin/public_html/rt/uproar/etc
> > chmod ug+x,o-x /homes/admin/public_html/rt/uproar/etc
> > chmod -R a-w,o-r,u+rw,g+r /var/log/rt/uproar/transactions
> > ( cd /var/log/rt/uproar/transactions && find . -type d -exec chmod ug+x,o-x
> > {} \; )
> > chmod -R a-w,o-r,u+rw,g+r /homes/admin/public_html/rt/uproar/etc/templates
> > ( cd /homes/admin/public_html/rt/uproar/etc/templates && find . -type d
> > -exec chmod ug+x,o-x {} \; )
> > chmod 0755 /homes/admin/public_html/rt/uproar/bin/rtmux.pl
> > chown rt /homes/admin/public_html/rt/uproar/bin/suid_wrapper
> > chmod 4111 /homes/admin/public_html/rt/uproar/bin/suid_wrapper
> >
> > but I still dodn't see the incoming messages. I submitted a new request by
> > email just to be sure.
> >
> > Here's something I hadn't tried yet. I just created a new request via the
> > web site and I can see the message that I created in the ticket view. Is
> > there a difference in the way the internal request is handled versus a
> > request made via email?
> >
> > Warren
> >
> > Jesse wrote:
> > >
> > > Ah. there's some brokenness with some bsd variants
> > > fixperms is a case in the RT makefile
> > > cd into the directory you unpacked RT into
> > > and type 'make fixperms'
> > >
> > > On Wed, Aug 09, 2000 at 01:04:11PM -0400, Warren Small wrote:
> > > > Well, I thought it might be that the web interface couldn't read the
> > > > transaction logs but that doesn't seem to be the case. As far as the suid
> > > > bit, this is what the bin directory looks like:
> > > >
> > > > dr-xr-xr-x 2 rt rt 512 Aug 7 19:58 cgi
> > > > lr-xr-xr-x 1 rt rt 51 Aug 7 19:58 rt ->
> > > > /homes/admin/public_html/rt/uproar/bin/suid_wrapper
> > > > lr-xr-xr-x 1 rt rt 51 Aug 7 19:58 rt-mailgate ->
> > > > /homes/admin/public_html/rt/uproar/bin/suid_wrapper
> > > > lr-xr-xr-x 1 rt rt 51 Aug 7 19:58 rtadmin ->
> > > > /homes/admin/public_html/rt/uproar/bin/suid_wrapper
> > > > -rwxr-xr-x 1 rt rt 2165 Aug 7 19:58 rtmux.pl
> > > > -r-xr-xr-x 1 rt rt 2166 May 9 1999 rtmux.pl.orig
> > > > lr-xr-xr-x 1 rt rt 51 Aug 7 19:58 rtq ->
> > > > /homes/admin/public_html/rt/uproar/bin/suid_wrapper
> > > > ---s--x--x 3 rt rt 4801 Aug 7 19:58 suid_wrapper
> > > >
> > > > and bin/cgi
> > > >
> > > > ---s--x--x 3 rt rt 4801 Aug 7 19:58 admin-webrt.cgi
> > > > ---s--x--x 3 rt rt 4801 Aug 7 19:58 webrt.cgi
> > > >
> > > > What's fixperms? I can't find it anywhere on our system (BSDI 4.0.1)
> > > >
> > > > BTW, this is a new install of RT 1.0.3
> > > >
> > > >
> > > > Warren
> > > >
> > > >
> > > > Jesse wrote:
> > > > >
> > > > > either a permissions problem or the mailgate lost its suid bit
> > > > >
> > > > > Try running make fixperms
> > > > >
> > > > > On Wed, Aug 09, 2000 at 12:29:43PM -0400, Warren Small wrote:
> > > > > > Yes, RT replys to the sender and it contains a copy of the sender's email.
> > > > > > RT assigns a number to the request. The request shows up in the ticket view
> > > > > > as 'Request created by email at domain.com' but there is no message content.
> > > > > > If I click the reply icon, it shows 'email at domain.com wrote (date info):'
> > > > > > but no message content again. In the transactions directory, I can see the
> > > > > > incoming messages and headers. Replies are displayed in the ticket view
> > > > > > with message content.
> > > > > >
> > > > > > Hmmm, I think I may have a permissions problem with the transaction
> > > > > > directory. I'll let you know.
> > > > > >
> > > > > > Warren
> > > > > >
> > > > > > Jesse wrote:
> > > > > > >
> > > > > > > Do you get a reply back when you send in a ticket?
> > > > > > > Does it _get_ to rt (per your sendmail logs)
> > > > > > > what else can you tell me?
> > > > > > >
> > > > > > > On Wed, Aug 09, 2000 at 12:11:14PM -0400, Warren Small wrote:
> > > > > > > > Here's my aliases:
> > > > > > > >
> > > > > > > > rt: "|/homes/admin/public_html/rt/uproar/bin/rt-mailgate
> > > > > > > > lottosupport correspond"
> > > > > > > > rt-action: "|/homes/admin/public_html/rt/uproar/bin/rt-mailgate
> > > > > > > > lottosupport action"
> > > > > > > >
> > > > > > > > They look a lot like what's in the docs to me.
> > > > > > > >
> > > > > > > > Warren
> > > > > > > >
> > > > > > > > Jesse wrote:
> > > > > > > > >
> > > > > > > > > Might be something like not reading the docs... What do your mail aliases
> > > > > > > > > look like?
> > > > > > > > >
> > > > > > > > > On Wed, Aug 09, 2000 at 06:49:25AM -0400, Warren Small wrote:
> > > > > > > > > > I must be missing something simple here but I can't seem to get the content
> > > > > > > > > > of incoming messages to be logged or displayed. Outgoing replies are fine.
> > > > > > > > > > Am I missing a template or is it something dumber like not reading the
> > > > > > > > > > docs?
> > > > > > > > > >
> > > > > > > > > > Warren
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > _______________________________________________
> > > > > > > > > > rt-users mailing list
> > > > > > > > > > rt-users at lists.fsck.com
> > > > > > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > > > > > >
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com
> > > > > > > > > pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> > > > > > > > > -------------------------------------------------------------
> > > > > > > > > And I'm told we do share some common rituals. Our "flame war" is apparently
> > > > > > > > > held in person in their land and called "project meeting".
> > > > > > > > > -Alan Cox [on "Suits"]
> > > > > > > >
> > > > > > >
> > > > > > > --
> > > > > > > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com
> > > > > > > pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> > > > > > > -------------------------------------------------------------
> > > > > > > I admit that X is the second worst windowing system in the world, but all the
> > > > > > > others I've used are tied for first.
> > > > > > >
> > > > > > > _______________________________________________
> > > > > > > rt-users mailing list
> > > > > > > rt-users at lists.fsck.com
> > > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > >
> > > > >
> > > > > --
> > > > > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com
> > > > > pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> > > > > -------------------------------------------------------------
> > > > > And I'm told we do share some common rituals. Our "flame war" is apparently
> > > > > held in person in their land and called "project meeting".
> > > > > -Alan Cox [on "Suits"]
> > > >
> > >
> > > --
> > > jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com
> > > pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> > > -------------------------------------------------------------
> > > that's security the same way that asking for directions to topeka and
> > > being told that a seal is a mammal is informative
> > > -robin at apocalypse.org
> >
>
> --
> jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com
> pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> -------------------------------------------------------------
> After all, it's not every day you meet up with an evil power
> -M. Bulgakov
----- End forwarded message -----
--
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
Gur SOV jnagf gb znxr guvf fvt vyyrtny.
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