[rt-users] A question about correspond

[Eric Goodman]

At 6:25 PM -0600 8/20/2000, Wozz <wozz+rt at wookie.net> wrote:
>  > >Well, my understanding is that incoming messages to a comment queue
>>  >cannot create a new ticket, which doesn't work for us.  Perhaps I'm
>>  >wrong?  If I am wrong, this would solve my problem.
>>
>>  Under my install (1.0.2) I've got comment queues taking new requests.
>>  I think you are covered here.
>>
>
>How do you hagve them configured?  I just tried on 1.0.4 and its not working.
>Bounces saying I need a ticket number

Nothing fancy:

from /etc/aliases (for the "testing" queue):
    testing:  "| /usr/local/rt/bin/rt-mailgate testing comment"

The queues are set with "Allow non-members to create requests", but I 
doubt that is your problem as you said it worked with correspond 
queues.

To be honest, I'm not sure where to look to find a config parameter 
that would affect this setting -- I don't recall changing anything 
from the defaults to make this work. I'm cc:ing back to the list in 
case someone else has more info.

--- Eric