[rt-users] Resolved aging?

Jesse jesse at fsck.com
Wed Dec 13 11:04:13 EST 2000


On Tue, Dec 12, 2000 at 11:16:07PM -0800, Russ Johnson wrote:
> Is it possible to make the "Resolved" tickets to quit aging?
> 
> One of the things we want to track is how long a request takes to complete. 
> If a ticket quits aging when it's marked "resolved", then that would do it.
>
Look at any of the contributed RT stats scripts. in ftp://ftp.fsck.com/pub/rt/contrib/

Basically, you can read the transaction history for a ticket and compare
the difference between the dates of the creation and resolution transactions.
 
> Russ Johnson
> Stargate Online
> 
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> http://www.dimstar.net
> ICQ: 3739685:Airneil
> 
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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