[rt-users] Mail-Interface of webrt 1.0.5 seems to be broken?

Jesse jesse at fsck.com
Wed Dec 13 11:18:24 EST 2000


ok. this is really whacked. can you send me the output of 

mysqldump rt (with your passwords stripped, of course)
and the contents of your config.pm (with passwords stripped)

On Wed, Dec 13, 2000 at 05:14:16PM +0100, Christian Kurz wrote:
> On 00-12-13 Jesse wrote:
> > what happens if you run
> 
> > rt-mailgate <queuename> <correspond> < /tmp/mailmessage
> 
> > where mailmessage is a full email message with RFC822 headers, etc?
> 
> This is the test mail slightly edited.
> 
> |Received: from us by internal-server.plannet.de with local (Exim 3.16 #1 (Debian))
> |        id 146EQL-0004q2-00
> |        for <test at ourdomain.plannet.de>; Wed, 13 Dec 2000 17:06:33 +0100
> |Date: Wed, 13 Dec 2000 17:06:32 +0100
> |From: Christian Kurz <Christian.Kurz at planNET.de>
> |To: test at ourdomain.plannet.de
> |Subject: test
> |Message-ID: <20001213170632.A31196 at planNET.de>
> |Mime-Version: 1.0
> |Content-Type: text/plain; charset=us-ascii
> |Content-Disposition: inline
> |User-Agent: Mutt/1.2.5i
> |Organization: planNET Systems GmbH
> |X-URL: http://www.planNET.de/
> 
> |Test
> 
> All I got back was the following message:
> 
> |There has been an error:
> |There has been an error with your request:
> |You don't have permission to create requests in this queue. Either you're not a queue
> |+member or non-members aren't allowed to create requests in this queue.
>                                                                                           
> |Your message is reproduced below:
>                                                                                           
> |Test
> 
> If I reduce the testmage to only contain the word test and I run the
> following command: 
> 
> |/usr/lib/rt/bin/rt-mailgate --extended-syntax --ticketid --verbose --debug --queue test  --action correspond < /tmp/mailmessage2
> 
> I get no mail back but the following output:
> 
> |0
> |Ticket='0' Transaction Number='0' Queue='test' Area='' Sender='' Precedence='first-class'
> 
> So what the hell is going wrong there?? I'm really wondering since the
> last test would explain why all mails fail, since the mail get never
> included in the mysql-database. So any help appreciated.
> 
> Ciao
>      Christian
> -- 
> Christian Kurz                                   http://www.planNET.de
> |planNET Systems GmbH                            mailto:info at planNET.de
> Schoenfeldstr. 8                              Telefon: +49 721 66 36 0
> D-76131 Karlsruhe                           Telefax: +49 721 66 36 199 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Emacs is a pretty good operating system, but Unix has a better editor.




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