[rt-users] Commenting on a request via eMail

jesse jesse at fsck.com
Tue Jun 20 17:00:38 EDT 2000


Wow. the users' guide is terribly terribly wrong. I'm so sorry.
One of RT's strengths is that it doesn't require that you CC the requestor.
Basically, create an alias rt-errors-comment which calls rt-mailgate with 
comment rather than correspond.  When you want to comment on requests,
send the mail to that alias.

	Sorry about that. I'll fix the users' guide when I get home unless
meri beats me to it. *wink*


On Mon, Jun 19, 2000 at 11:37:36AM +0200, Matthias Ivers wrote:
> Hi!
> 
>     in rt_users_guide.html the following is said:
> 
> --- snip ---
> "The most common way to comment or reply to a message is to use email.
>         To comment, simply reply to an RT message or create a new
> message with
>         the following string in the subject:
> 
>         [RequestTracker #<request id>]
> 
>         To reply, simply reply to the message and Cc: the requestor."
> --- snip ---
> 
> However - it does not work for me. I think that the rt_users_guide.html
> assumes a non standard setup. I have installed rt the way it is
> described in the documentation. In my aliases I forward mail to the
> gateway:
> 
> rt-errors:    "|/usr/local/rt/bin/rt-mailgate    errors    correspond"
> 
> I could add another alias which uses "comment" and change the address of
> the queue in admin-webrt to the "comment-only"-alias and it would work,
> but the way it is described in the users guide is much better.
> 
> How can I configure rt to behave as described in the users guide??? (or
> is the users guide out of date??)
> 
> regards
> 
>     Matthias
> 
> 
> 
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> rt-users at lists.fsck.com
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> 

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