[rt-users] Problems with mailgateway

Jesse jesse at pallas.eruditorum.org
Tue Mar 7 21:23:26 EST 2000


RT is smart enough not to send mail to the requestor if the requestor is 
also the person who sent the message.

On Tue, Mar 07, 2000 at 04:24:50PM +0100, Jesper Holm Olsen wrote:
> 
> Ok. I found the error. Postfix' replacement copy of sendmail had been
> overwritten by a Solaris update patch, so I was invoking the original
> sendmail :-|
> 
> BUT all my problems are still not solved! If I choose 'reply' to an entry,
> the 'TO' field is set to the requester as it should. If I choose 'send
> response', it seems (from the syslog) that 'sendmail' never gets invoked.
> If I however fill out the 'CC' field (with the same adress as in the 'TO'
> field), 'sendmail' gets called and sends the message ok.
> 
> Could it be a bug in rt?
> 
> 
> On Mon, 6 Mar 2000, Jesse wrote:
> 
> >     #set this to whatever program you want to send the mail that RT generates
> >     #be aware, however, that RT expects to be able to set the From: line
> >     #with sendmail's command line syntax
> >     $mailprog = "/usr/sbin/sendmail";
> >     $mail_options = "-oi -t ";
> > 
> > 
> > 
> > On Mon, Mar 06, 2000 at 04:06:36PM +0100, Jesper Holm Olsen wrote:
> > > On Fri, 3 Mar 2000, Jesse wrote:
> > > 
> > > > Well, I'm also running RT with postfix. and it works great.
> > > > Make sure that the user postfix is running as can actually _get_ to rt/bin.
> > > > 
> > > 
> > > Ok. I set the global execute bit on the /rt/bin dir and now I can
> > > _recieve_ mail :-)
> > > 
> > > Unfortunatly I cannot _send_ mail (unless its adressed to the local
> > > server). When I watch the syslog it seems like postfix never gets invoked,
> > > if the email adress is something other than the local servers domain.
> > > 
> > > How have you set up the mailconfiguration in /rt/etc/config.pm?
> 
> 
> 
> --
> Jesper Holm Olsen,  Department of Computer Science and Department of 
>                     Film and Media studies, University of Copenhagen
> Email: dunkel at diku.dk * Homepage: http://www.diku.dk/students/dunkel
> 
> 
> 
> 
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> 

-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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