[rt-users] q_status

Jesse jesse at fsck.com
Sun Mar 26 13:21:43 EST 2000

There are a bunch of places you'd need to make the change and they're not all
well defined. :/  "unresolved" is just a metastatus which includes "open" and "stalled"


On Sat, Mar 25, 2000 at 10:38:44PM -0800, Eric Fisher wrote:
> Date: Sat, 25 Mar 2000 22:38:44 -0800 (PST)
> From: Eric Fisher <efisher at solution-soft.com>
> To: rt-users at fsck.com
> Subject: [rt-users] q_status
> List-Id: For users of RT: Request Tracker <rt-users.lists.fsck.com>
> Hi.  We've been running RT here for about 3 months now.  Great product!  
> We just upgraded to 1.0.2, and we have one thing we were wondering about.  
> Is it possible to change and/or add categories to the q_status list?  
> How difficult is it and how much needs to be hacked or modified?  Also,
> I've seen in the source that there should be an 'unresolved' status, but
> in our interface, we don't get that option.  Is there some way to activate
> that or is there a problem for databases that get upgraded from a pre
> 1.0.2 database?
> Thanks for your help.
> -Eric Fisher
> SolutionSoft Systems, Inc.
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jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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'"As the company that brought users the Internet, Netscape is now inviting 
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senior vice president of marketing at Netscape.'  Sometimes I wonder.

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