[rt-users] Opening tickets via email?

[Forrest Aldrich]

Curious if you have any mechanism that would help prevent abuse of the 
open-ticket-by-mail function.




At 01:30 PM 3/29/00 -0500, Jesse wrote:
>You most certainly can open tickets by email.
>
>You'll want to set up a line in /etc/aliases per the readme. then send mail
>to that address.. Presto. a new open ticket.
>
>         jesse
>
>On Wed, Mar 29, 2000 at 10:35:15AM -0800, Roland Dobbins wrote:
> > I just downloaded and set up RT for use with MySQL, and was very
> > impressed.  My colleagues, after taking a look at it, decided it won't
> > work for us because they say one can't open a ticket via email.
> >
> > Is this correct?  The docs and the Web site seem to indicate that one
> > can; I'd set up a send-only sendmail on my personal Linux box to test
> > everything -but- that, so I'm unsure.
> >
> > Any clarification would be greatly appreciated!
> >
> > Thanks in advance . . .
> >
> > --
> > ---------------------------------------------------------
> > Roland Dobbins <mordant at gothik.org> // 818.535.5024 voice
> >
> >
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> >
>
>--
>jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com
>pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
>--------------------------------------------------------------
>There are no supercomputer applications that are solvable that cannot be 
>solved
>in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
>                                                                         -Tanj
>
>
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