[rt-users] Reply-to: setting changes From: setting

[Tauren Mills]

Thanks Jesse,

However, it seems like I'm seeing exactly the opposite behaviour.

Tauren


> -----Original Message-----
> From: Jesse [mailto:jesse at fsck.com]
> Sent: Wednesday, May 17, 2000 1:13 PM
> To: Tauren Mills
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Reply-to: setting changes From: setting
>
>
> RT prefers the reply-to address over the from address when
> figuring out who a request is from.
>
> On Wed, May 17, 2000 at 01:09:50PM -0700, Tauren Mills wrote:
> > While testing one of our RT queues (support at servlets.net), I
> have discovered
> > the following:
> >
> > Microsoft Outlook configured WITHOUT a Reply Address
> > ----------------------------------------------------
> >
> > 1. Outlook is configured without any Reply-To: address.  This
> is configured
> > in Tools->Accounts->Mail tab->select account name->click
> Properties->select
> > General tab->Reply Address.  Only the From: address is configured.
> >
> > 2. I compose a message to support at servlets.net and send it.
> >
> > 3.  Our support engineers in the Support queue get an email with a from
> > header that says the User Information Name configured for the Outlook
> > Account.
> >
> > 4.  We are happy since this is what we want!
> >
> >
> > Microsoft Outlook configured WITH a Reply Address
> > -------------------------------------------------
> > 1. Outlook is configured with a Reply-To: address in addition to a From:
> > address.  This is configured in Tools->Accounts->Mail
> tab->select account
> > name->click Properties->select General tab->Reply Address.
> >
> > 2. I compose a message to support at servlets.net and send it.
> >
> > 3.  Our support engineers in the Support queue get an email with a from
> > header that says "Servlets.Net Support <support at servlets.net>".
>  The user
> > name is not included even though the User Information Name
> configured for
> > the Outlook Account has valid information.
> >
> > 4.  We are NOT happy since we can't tell very easily who is sending us
> > email!
> >
> > ----------------
> >
> > I'm assuming this is the case with other email clients.
> Outlook is the only
> > one I've tested so far.  We are finding that some of the requests coming
> > from our customers have their name in the from field and many do not.
> >
> > Why would the Reply-To: field make any difference in how this works?
> >
> > Thanks,
> > Tauren
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com
> pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> -------------------------------------------------------------
> After all, it's not every day you meet up with an evil power
>                                                -M. Bulgakov