[rt-users] Perl scripts ?

eOin eoinokane at e-merge.ie
Tue Nov 14 13:15:59 EST 2000


Hey all

I am writing a series of PERL script to help out our support people and I am
wondering if it is possible to search the body of a request for a given
string, and if so how, I am afraid I am not very familiar with mysql and
have been unable to find the information

thanks

eOin


----- Original Message -----
From: "Valerio Romano" <vlove at mail1.xoom.com>
To: "Adam Maurice" <adam at live-networks.net>
Cc: <rt-users at lists.fsck.com>
Sent: Thursday, November 09, 2000 12:05 AM
Subject: Re: [rt-users] Non-Queue Member Access etc.


> Thanks many all.
>
> Worked like a charm!
>
> I had even read through that a week ago my first time around and now had
> forgotten about it.
>
> Valerio Romano
> grasshopper
>
> On Wed, 8 Nov 2000, Adam Maurice wrote:
>
> > Hey.
> >
> > Ive setup RT to the best of my knowledge correctly, yet I am having
trouble
> > creating tickets from users outside the members list.
> >
> > When I send in a request, I get:
> >
> > There has been an error:
> > There has been an error with your request:
> > You don't have permission to create requests in this queue. Either
you're
> > not a queue member or non-members aren't allowed to create requests in
this
> > queue.
> >
> >
> >
> > I have triple checked, and then triple checked again that the tickbox in
> > the queue admin window says:Allow non-members to create requests
> > -- IT IS TICKED !!
> >
> > Mysqldump shows:
> >
> > CREATE TABLE queues (
> >    queue_id char(40) DEFAULT '' NOT NULL,
> >    mail_alias char(40),
> >    comment_alias char(40),
> >    m_owner_trans int(11),
> >    m_members_trans int(11),
> >    m_user_trans int(11),
> >    m_user_create int(11),
> >    m_members_corresp int(11),
> >    m_members_comment int(11),
> >    m_user_resolve int(11),
> >    allow_user_create int(11),
> >    default_prio int(11),
> >    default_final_prio int(11),
> >    default_due_in int(11),
> >    PRIMARY KEY (queue_id)
> > );
> >
> > #
> > # Dumping data for table 'queues'
> > #
> >
> > INSERT INTO queues VALUES
> >
('LiveNet','support at live-networks.net',NULL,1,1,1,1,1,1,NULL,1,0,0,NULL);
> >
> > #
> >
> > It all looks fine to me, but it just aint working..
> >
> > I'd be interested to hear any comments as I need to set this thing up
and
> > get it working asap.
> >
> > Thanks very much in advance,
> >
> >
> > Yours sincerely,
> >
> >
> > -Adam Maurice
> >
> >
> > --
> > Adam Maurice,           E-mail: adam at live-networks.co.uk
> > Executive Technical Director,   Tel: +44  (0)20 8208 2425
> > Live-Networks                   Fax: +44 (0)20 8450 7744
> > Millenium Business Centre, Staples Corner, London NW2 6DW
> >
> >
> >
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>





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