[rt-users] Perl scripts ?
eoinokane at e-merge.ie
Tue Nov 14 13:15:59 EST 2000
I am writing a series of PERL script to help out our support people and I am
wondering if it is possible to search the body of a request for a given
string, and if so how, I am afraid I am not very familiar with mysql and
have been unable to find the information
----- Original Message -----
From: "Valerio Romano" <vlove at mail1.xoom.com>
To: "Adam Maurice" <adam at live-networks.net>
Cc: <rt-users at lists.fsck.com>
Sent: Thursday, November 09, 2000 12:05 AM
Subject: Re: [rt-users] Non-Queue Member Access etc.
> Thanks many all.
> Worked like a charm!
> I had even read through that a week ago my first time around and now had
> forgotten about it.
> Valerio Romano
> On Wed, 8 Nov 2000, Adam Maurice wrote:
> > Hey.
> > Ive setup RT to the best of my knowledge correctly, yet I am having
> > creating tickets from users outside the members list.
> > When I send in a request, I get:
> > There has been an error:
> > There has been an error with your request:
> > You don't have permission to create requests in this queue. Either
> > not a queue member or non-members aren't allowed to create requests in
> > queue.
> > I have triple checked, and then triple checked again that the tickbox in
> > the queue admin window says:Allow non-members to create requests
> > -- IT IS TICKED !!
> > Mysqldump shows:
> > CREATE TABLE queues (
> > queue_id char(40) DEFAULT '' NOT NULL,
> > mail_alias char(40),
> > comment_alias char(40),
> > m_owner_trans int(11),
> > m_members_trans int(11),
> > m_user_trans int(11),
> > m_user_create int(11),
> > m_members_corresp int(11),
> > m_members_comment int(11),
> > m_user_resolve int(11),
> > allow_user_create int(11),
> > default_prio int(11),
> > default_final_prio int(11),
> > default_due_in int(11),
> > PRIMARY KEY (queue_id)
> > );
> > #
> > # Dumping data for table 'queues'
> > #
> > INSERT INTO queues VALUES
('LiveNet','support at live-networks.net',NULL,1,1,1,1,1,1,NULL,1,0,0,NULL);
> > #
> > It all looks fine to me, but it just aint working..
> > I'd be interested to hear any comments as I need to set this thing up
> > get it working asap.
> > Thanks very much in advance,
> > Yours sincerely,
> > -Adam Maurice
> > --
> > Adam Maurice, E-mail: adam at live-networks.co.uk
> > Executive Technical Director, Tel: +44 (0)20 8208 2425
> > Live-Networks Fax: +44 (0)20 8450 7744
> > Millenium Business Centre, Staples Corner, London NW2 6DW
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