[rt-users] Q: Multiple Requestors per Ticket?

Jesse jesse at fsck.com
Mon Nov 27 20:27:54 EST 2000


It pulls it from the "Reply-To" header. Failing that, it tries the From
header and then the Sender header.


On Mon, Nov 27, 2000 at 05:19:45PM -0800, Paul Hirose wrote:
> > you should be able to simply set up "Requestor" as a comma delimited
> > list of email addresses.
> 
> Is "Requestor" a Header I can use in the email-msg that I create and send
> to the queue to generate a ticket?
> 
> I take it, if I "Create requests in queue" via the "/rt/webrt.cgi" script,
> I can simply enter multiple email-addresses as I see fit, comma-delimited.
> 
> Is there an equivalent field/data-source when the Request is generated
> via an incoming email-msg?
> 
> PH
> 
> -- 
> _____________________________________________________________________
> Paul Hirose -- phirose at sac.verio.net		Voice: 916-856-1530
> Verio, the new world of business	 	Fax:   916-856-1540
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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