[rt-users] web interface kicks me out repeatedly

Jesse jesse at fsck.com
Thu Oct 12 22:15:43 EDT 2000


There are a couple of things that can cause that:
        1. Having your web traffic originate from multiple IPs.

                Fix: take out a line of code in auth.pm. Ping me if you want it
        2. Having a browser that swallows cookies.
                Fix: Turn on "notify me of all cookies" and make sure things look ok
                or make sure that RT is set to "send cookies to all scripts" aka the IE bug.

         If neither of those are it, we should do some off-list debugging.

On Thu, Oct 12, 2000 at 08:00:39PM -0600, Jill Lundquist wrote:
> 
> I've got a problem I've seen mentioned in the FAQ and in the rt-users
> archive, but I'm having trouble.  I can log in via the web interface,
> but when I try to do anything (namely create a request in the queue), 
> I'm kicked back out to the login screen with 'You are not logged in'
> at the top.  
> 
> I've done these things:
> 
>     Gone into the database and confirmed that I'm using the correct
>     username and password.  My only concern from doing this is that 
>     the database shows root's password as the default, when I distinctly
>     remember setting it to the same thing as my password.  But I was tired.
> 
>     Confirmed that cookies are on in my browser (Netscape Communicator 4.75)
> 
>     Confirmed that I'm not using MSIE, so it can't be that bug.  :-)
> 
> The password is 8 characters -- is that too short?  How can I change my
> password if I can't get into the web interface?
> 
> We are using nonroutable addresses behind a NAT server/firewall, but there
> should be no proxies between the machine I'm running the browser on
> and the machine I'm running RT on.
> 
> Any ideas for how to debug this would be much appreciated.
> 
> Jill Lundquist		                     jill at chezns.org
>   O, wonder!  How many goodly creatures are there here!
>   How beauteous mankind is! O brave new world, that has such people in't! 
> 
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> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
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