[rt-users] webrt replies not mailed to requestor

[bill at daze.net]

On Tue, 12 Sep 2000, Jesse wrote:
> You should know that if the requestor is a queue member, they won't get the requestor copy.

The request is coming in via e-mail from an unrelated third-party
domain (the e-mail address of the requestor is on a different machine far
far away). I'm testing this as if an actual user was sending us a request.
 
Currently I'm looking at mail.pm subroutine template_mail.
$in_recipient is blank.  I am trying to trace back where template_mail
gets called.  Any hints?

 
> On Tue, Sep 12, 2000 at 04:26:31PM -0700, bill at daze.net wrote:
> > Could this be the problem.  Note that the header below shows a blank "To:"
> > address.  I CC'd the reply via webrt to bill at daze.net.  I received the CC
> > but the requestor did not receive the reply.
> > 
> > One other thing that I left out before.  I have autoreply turned on and
> > the requestor does received the autoreply.
> > 
> > ---
> > Subject: [RTS #3] (test) did that change do it?
> > Reply-To: Bill Gerrard via RT <test at daze.net>
> > From: Bill Gerrard via RT <test at daze.net>
> > To:
> > Cc: bill at daze.net
> > X-Request-ID: 3
> > X-RT-Loop-Prevention: RTS
> > X-Sender: bill
> > X-Managed-By: Request Tracker 1.0.4 (http://www.fsck.com/projects/rt)
> > Precedence:
> > ---