From bill at daze.net Sun Apr 1 01:20:57 2001 From: bill at daze.net (bill at daze.net) Date: Sat, 31 Mar 2001 22:20:57 -0800 (PST) Subject: [rt-users] Fwd: Returned mail: unknown mailer error 255 In-Reply-To: <4.3.2.7.2.20010331170340.05b4ace8@127.0.0.1> Message-ID: > was done was to create a ticket via email and respond via RT Web UI......in > which the response mail was never received by the requestor (in this case, > i was both the requestor and the Web UI user/responder......) If you are both the requestor and RT user, RT will not send e-mail. This is a FAQ. I'm not sure what your other problem is though, nor do I know what RT's "magic headers" are. From cjones at qwestip.net Sun Apr 1 05:07:44 2001 From: cjones at qwestip.net (cjones at qwestip.net) Date: Sun, 1 Apr 2001 05:07:44 -0400 (EDT) Subject: [rt-users] Not getting email upon resolve In-Reply-To: Message-ID: Ahhhh good idea! :-) On Sat, 31 Mar 2001 bill at daze.net wrote: > > by sending them a reply before resolving it, but wouldn't it be nice if > > you could click resolve and it would send them a generic "Your ticket > > #6969 has been resolved...", or even have the option to type in a resolve > > message that will get sent to them, such as "reset your password." etc. > > Select "Reply", type in your message and set status to resolved while > replying. Thats how we do it. > > > > From cjones at qwestip.net Sun Apr 1 05:11:46 2001 From: cjones at qwestip.net (cjones at qwestip.net) Date: Sun, 1 Apr 2001 05:11:46 -0400 (EDT) Subject: [rt-users] Way to change system name? In-Reply-To: <200103311354.XAA06844@oscar.intranet> Message-ID: Is there a way to change the system name, that is displayed in the subject line in the autoreponse? Currently it shows "System Name #10 (QueueName)". The problem with this is you have to choose a generic system name such as "Automated Ticketing System", because if different "groups" are using other RT queues, they can have a custom autoresponse, but the subject line is the same for all autoreponses, except for the Quename that is in parentheses.... ught did that make any sense? :-) From del at obsidian.com Sun Apr 1 12:52:39 2001 From: del at obsidian.com (del) Date: Sun, 01 Apr 2001 11:52:39 -0500 Subject: [rt-users] Fwd: Returned mail: unknown mailer error 255 In-Reply-To: References: <4.3.2.7.2.20010331170340.05b4ace8@127.0.0.1> Message-ID: <4.3.2.7.2.20010401114917.05d91718@127.0.0.1> At 10:20 PM 3/31/2001 -0800, bill at daze.net wrote: > > was done was to create a ticket via email and respond via RT Web > UI......in > > which the response mail was never received by the requestor (in this case, > > i was both the requestor and the Web UI user/responder......) > >If you are both the requestor and RT user, RT will not send e-mail. This yes, this is in the FAQ..however my email address is not specified within RT(the email address field is blank/null) unless RT is making assumptions on email address based on just user name >is a FAQ. I'm not sure what your other problem is though, nor do I know >what RT's "magic headers" are. me neither... donnie >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users From bill at daze.net Sun Apr 1 23:08:19 2001 From: bill at daze.net (bill at daze.net) Date: Sun, 1 Apr 2001 20:08:19 -0700 (PDT) Subject: [rt-users] Fwd: Returned mail: unknown mailer error 255 In-Reply-To: <4.3.2.7.2.20010401114917.05d91718@127.0.0.1> Message-ID: > > > which the response mail was never received by the requestor (in this case, > > > i was both the requestor and the Web UI user/responder......) > > > >If you are both the requestor and RT user, RT will not send e-mail. This > > yes, this is in the FAQ..however my email address is not specified within > RT(the email address field is blank/null) unless RT is making assumptions > on email address based on just user name I was just going by what you said above "i was both the requestor and the Web UI user/responder". Maybe RT was reading your mind? :) From uk at ap.univie.ac.at Mon Apr 2 05:13:26 2001 From: uk at ap.univie.ac.at (Ulrich Kiermayr) Date: Mon, 2 Apr 2001 11:13:26 +0200 (CEST) Subject: [rt-users] Correspondence in 1.3.6x Message-ID: Hello List! I have a question to rt 1.3.6x If someone sends an eMail to rt a Ticket gets created. Then if I try to reply from within RT, the system says 'correspondence sent', but no eMail is sent out. Only if I set up a script with 'OnCorrespondence' ..... The user gets the message via eMail; But then, if the user replies to that answer, he also gets back the eMail he sent as correspondence notification, which ist quite confusing for many users. Is there a way that the Requestor gets a mail, the Ticket-Owner sends via 'Reply' without also getting back his own mail? Thx for any help LL&P uk -- --------------------------------------------------------------------------- Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien Security Team Boltzmanngasse 5, A-1090 Vienna, Austria --------------------------------------------------------------------------- eMail: ulrich.kiermayr at univie.ac.at Tel: (+43 1) 4277 / 14104 Hotline: security.zid at univie.ac.at Fax: (+43 1) 4277 / 9141 Web: http://www.univie.ac.at/zid/security.html --------------------------------------------------------------------------- GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8 From jesse at fsck.com Mon Apr 2 12:38:08 2001 From: jesse at fsck.com (Jesse) Date: Mon, 2 Apr 2001 12:38:08 -0400 Subject: [rt-users] Correspondence in 1.3.6x In-Reply-To: ; from uk@ap.univie.ac.at on Mon, Apr 02, 2001 at 11:13:26AM +0200 References: Message-ID: <20010402123808.E22385@pallas.fsck.com> What precise 1.3.6x release were you running? This was (i hope) fixed in 1.3.66 -j On Mon, Apr 02, 2001 at 11:13:26AM +0200, Ulrich Kiermayr wrote: > Hello List! > > I have a question to rt 1.3.6x > > If someone sends an eMail to rt a Ticket gets created. Then if I try to > reply from within RT, the system says 'correspondence sent', but no eMail > is sent out. > > Only if I set up a script with 'OnCorrespondence' ..... The user gets the > message via eMail; But then, if the user replies to that answer, he also > gets back the eMail he sent as correspondence notification, which ist > quite confusing for many users. > > Is there a way that the Requestor gets a mail, the Ticket-Owner sends via > 'Reply' without also getting back his own mail? > > > Thx for any help > LL&P uk > -- > --------------------------------------------------------------------------- > Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien > Security Team Boltzmanngasse 5, A-1090 Vienna, Austria > --------------------------------------------------------------------------- > eMail: ulrich.kiermayr at univie.ac.at Tel: (+43 1) 4277 / 14104 > Hotline: security.zid at univie.ac.at Fax: (+43 1) 4277 / 9141 > Web: http://www.univie.ac.at/zid/security.html > --------------------------------------------------------------------------- > GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 They'll take my private key when they pry it from my cold dead fingers! From mythias at cdmicro.com Mon Apr 2 14:28:37 2001 From: mythias at cdmicro.com (Don Rose) Date: Mon, 2 Apr 2001 11:28:37 -0700 Subject: [rt-users] Mod_perl Message-ID: <05A0B22FB303D511AA3D00500478055A06AFC3@EXCHANGE.cdmicro.com> Does rt work with mod_perl? I've tried setting up my /rt as a mod_perl directory, but it can't stat the webrt.cgi script. Its not perl for one thing, but it does use a lot of perl code so I was hoping it would work. Its too slow for my tastes at the moment and I wanted to speed it up. I'm using RT 1.07. ------------------------- Don Rose Webmaster CD Micro LLC From jesse at fsck.com Mon Apr 2 14:47:35 2001 From: jesse at fsck.com (Jesse) Date: Mon, 2 Apr 2001 14:47:35 -0400 Subject: [rt-users] Mod_perl In-Reply-To: <05A0B22FB303D511AA3D00500478055A06AFC3@EXCHANGE.cdmicro.com>; from mythias@cdmicro.com on Mon, Apr 02, 2001 at 11:28:37AM -0700 References: <05A0B22FB303D511AA3D00500478055A06AFC3@EXCHANGE.cdmicro.com> Message-ID: <20010402144735.R22385@pallas.fsck.com> RT 1.0 does not work with mod_perl. RT 2.0 (currently in beta) does. -j On Mon, Apr 02, 2001 at 11:28:37AM -0700, Don Rose wrote: > Does rt work with mod_perl? I've tried setting up my /rt as a mod_perl > directory, but it can't stat the webrt.cgi script. Its not perl for one > thing, but it does use a lot of perl code so I was hoping it would work. > Its too slow for my tastes at the moment and I wanted to speed it up. > > I'm using RT 1.07. > > ------------------------- > Don Rose > Webmaster > CD Micro LLC > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 that's security the same way that asking for directions to topeka and being told that a seal is a mammal is informative -robin at apocalypse.org From jesse at fsck.com Mon Apr 2 17:37:17 2001 From: jesse at fsck.com (Jesse) Date: Mon, 2 Apr 2001 17:37:17 -0400 Subject: [rt-users] Web Ticket Layout? In-Reply-To: <03ae01c0ba35$6c5a63b0$0200a8c0@daves>; from david.sarno@yale.edu on Sat, Mar 31, 2001 at 05:53:37PM -0500 References: <200103311354.XAA06844@oscar.intranet> <20010331121339.Y22385@pallas.fsck.com> <03ae01c0ba35$6c5a63b0$0200a8c0@daves> Message-ID: <20010402173717.B22385@pallas.fsck.com> There aren't really docs On Sat, Mar 31, 2001 at 05:53:37PM -0500, David Sarno wrote: > > > Are there some docs that describe how to fiddle with rt2's web page layout? > For example, I'd like to favor the History section above the Relationships > section (perhaps eliminating Rel. altogether). This way, users can read > initial comments without having to scroll. Can I just turn the > Relationships section off with a switch? > You need to edit the web templates. for example: WebRT/Ticket/Display.html Take a look. it should be pretty self explanatory. > > ---dave > > > p.s. I might as well ask this FAQish question here: how do you get comment > text in from the CLI? From perusing Ticket.pm's GetOpt structure, it looks > like you can't...? > /opt/rt2/bin/rt --id=23 --comment should do what you want. or do you want to do it without invoking an editor? --comment --source /path/to/file --no-edit will do that > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 the point is that words were exchanged. neurolinguistic programming will do the rest. they should be showing up at my house any day now. From jbelbute at actonent.com Mon Apr 2 19:24:12 2001 From: jbelbute at actonent.com (John Belbute) Date: Mon, 2 Apr 2001 16:24:12 -0700 Subject: [rt-users] Upgrading Message-ID: <2471E9ABBB58DC4C8890E093F76C5082C253@hermes.actonent.com> I have set up RT 1-11 and am getting ready to start productively using the software. I will be using the package for a relatively small volume change request system. My questions are, Is RT 2 stable enough to support what I want to do? How difficult is the upgrade? Thanks in advance John Belbute Director, QA Action Online, Inc (562) 216-6373 office (213) 304-4414 cell From cjones at qwestip.net Wed Apr 4 04:02:21 2001 From: cjones at qwestip.net (cjones at qwestip.net) Date: Wed, 4 Apr 2001 04:02:21 -0400 (EDT) Subject: [rt-users] Problem with losing refresh times In-Reply-To: <20010402173717.B22385@pallas.fsck.com> Message-ID: Im using RT 1.07, and I set it to refresh every minute. The problem is that if I click a ticket and view it or do anything with it, when I click the "display queue" link at the bottom, the queue displays but all of the filter/refresh options are reset :( Also is there a way to edit the HTML skeleton of the ticket in 1.07? I would like to have the "display queue" button at the top as well as the bottom, maybe even right next to reply,take, etc....for long tickets its kind of a pain to have to scroll all the way down just to get to the link to redisplay the queue. RT rules...when is 2.0 coming out? :-) From rtucker at netacc.net Wed Apr 4 10:12:23 2001 From: rtucker at netacc.net (Ryan Tucker) Date: Wed, 04 Apr 2001 10:12:23 -0400 Subject: [rt-users] Problem with losing refresh times In-Reply-To: References: <20010402173717.B22385@pallas.fsck.com> Message-ID: <20010404100837.267B.RTUCKER@netacc.net> On Wed, 4 Apr 2001 04:02:21 -0400 (EDT) wrote: > Im using RT 1.07, and I set it to refresh every minute. The problem is > that if I click a ticket and view it or do anything with it, when I click > the "display queue" link at the bottom, the queue displays but all of the > filter/refresh options are reset :( I solve this one by having a little bookmark in my browser's Links bar that goes to the queue page... hitting that gets me instantly back where I want to be. :-) > Also is there a way to edit the HTML skeleton of the ticket in 1.07? I > would like to have the "display queue" button at the top as well as the > bottom, maybe even right next to reply,take, etc....for long tickets its > kind of a pain to have to scroll all the way down just to get to the link > to redisplay the queue. The solution above fixes this, but I also hacked this one as well... in ui/web/manipulate.pm, there's a sub do_bar... mine looks like this towards the end: [...] if ($rt::req[$serial_num]{'status'} ne 'open') { print " | " . &fdro_murl("do_req_open=true","summary","Open",0); } # HACKED by rtucker - 26Jan01 print " | Display Queue"; print ""; } This will give you a Display Queue option at the top of the ticket, and a couple at the bottom. > RT rules...when is 2.0 coming out? :-) Generic answer: When it's done. :-) -rt -- Ryan Tucker Network Operations Manager NetAccess, Inc. Phone: +1 716 419-8200 1159 Pittsford-Victor Road, Pittsford NY 14534 http://www.netacc.net/ From Ivan.Turciak at alcatel.de Wed Apr 4 16:21:31 2001 From: Ivan.Turciak at alcatel.de (turciak) Date: Wed, 4 Apr 2001 16:21:31 met-1mest Subject: [rt-users] rt-users digest, Vol 1 #264 - 22 msgs Message-ID: <2FC743A8B@slla22.lhr.sel.alcatel.de> I'll be back on 6-4-2001 In urgent cases try Z.Kubaniova at alcatel.de From rt at noc.ntelos.net Wed Apr 4 14:56:10 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Wed, 4 Apr 2001 13:56:10 -0500 (EST) Subject: [rt-users] Moving RT (from: debian to: freebsd) Message-ID: Hello Everyone, I need to move RT (version 1.0.1) from a debian linux (2.2 potato) machine to a freebsd (4.2 stable) machine. I want to make sure I don't lose the data that is associated with the system as it contains several thousand tickets. I do not know much SQL (I've never accessed RT via SQL) and I'm not real clear on the inner workings of RT (i.e- I don't even know where on the system the database resides). I was wondering what the best way to make this move would be. Should I install RT on the freebsd machine and then move the data over, or is there some kind of documentation/guide that can take me through this process? Thank you for any advice, Ashby Gochenour Unix Systems Administration NTELOS From lyle.scheer at sun.com Wed Apr 4 17:04:58 2001 From: lyle.scheer at sun.com (Lyle Scheer) Date: Wed, 04 Apr 2001 14:04:58 -0700 Subject: [rt-users] Trouble installing 1.0.7 Message-ID: <3ACB8C79.91288739@sun.com> I'm trying to install RT version 1.0.7 on a Cobalt RaQ 3, which runs CGIwrap. I'm having the following problem: I install RT with a path of /home/sites/home/web (which happens to be the document root of the web site). I invoke http:///bin/cgi/webrt.cgi. I get the login page. I type my name and password. I get the failure from CGIwrap: Execution of this script not permitted: Execution of (/home/sites/home/web/bin/cgi/webrt.cgi/bin/cgi/webrt.cgi) is not permitted for the following reason: Script file not found. Any clues on why I'm getting the double "bin/cgi/webrt.cgi/bin/cgi/webrt.cgi" ? - Lyle From rt at noc.ntelos.net Wed Apr 4 17:20:59 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Wed, 4 Apr 2001 16:20:59 -0500 (EST) Subject: [rt-users] Moving RT (from: debian to: freebsd) In-Reply-To: <01040422061900.13762@dj> Message-ID: Thanks for the advice. I have a couple questions about the 'database'. When you say to use mysqldump to copy the database, do you mean the transactions directory or is there another database that I need to copy? Do you know what sql commands would be used to import the database? I have another question. When I install RT, should I stick with 1.0.1 or shouuld I put another version of 1.0.x on instead ? Thanks again, Ashby Gochenour Unix Administration NTELOS On Wed, 4 Apr 2001, Bertrand Delacretaz wrote: > > Should I install RT on the freebsd machine and then move the data over > > That's what I would do. As far as I know, you need to: > > 1) install and test RT on the target machine > > 2) copy the database data using mysqldump to export it to a text file and > then mysql to import the data on the target machine. > > 3) copy the contents of the "transactions" directory over, usually/ > var/rt/transactions for a standard RT install. > > Hope this helps! > -- > -- Bertrand Delacr?taz, www.codeconsult.ch > -- web technologies consultant - OO, Java, XML, C++ > > From jesse at fsck.com Wed Apr 4 17:30:47 2001 From: jesse at fsck.com (Jesse) Date: Wed, 4 Apr 2001 17:30:47 -0400 Subject: [rt-users] Moving RT (from: debian to: freebsd) In-Reply-To: ; from rt@noc.ntelos.net on Wed, Apr 04, 2001 at 04:20:59PM -0500 References: <01040422061900.13762@dj> Message-ID: <20010404173047.J6801@pallas.fsck.com> You'll want to read the instructions in the thread that starts at: http://lists.fsck.com/pipermail/rt-users/2001-February/001649.html On Wed, Apr 04, 2001 at 04:20:59PM -0500, Ashby Gochenour wrote: > Thanks for the advice. > > I have a couple questions about the 'database'. When you say to use > mysqldump to copy the database, do you mean the transactions directory or > is there another database that I need to copy? > > Do you know what sql commands would be used to import the database? > > I have another question. When I install RT, should I stick with 1.0.1 or > shouuld I put another version of 1.0.x on instead ? > > Thanks again, > > Ashby Gochenour > Unix Administration > NTELOS > > On Wed, 4 Apr 2001, Bertrand Delacretaz wrote: > > > > Should I install RT on the freebsd machine and then move the data over > > > > That's what I would do. As far as I know, you need to: > > > > 1) install and test RT on the target machine > > > > 2) copy the database data using mysqldump to export it to a text file and > > then mysql to import the data on the target machine. > > > > 3) copy the contents of the "transactions" directory over, usually/ > > var/rt/transactions for a standard RT install. > > > > Hope this helps! > > -- > > -- Bertrand Delacr?taz, www.codeconsult.ch > > -- web technologies consultant - OO, Java, XML, C++ > > > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 "Mary had a crypto key / She kept it in escrow And everything that Mary said / The Feds were sure to know" -- Sam Simpson From rgupta at interlynx.net Wed Apr 4 18:11:34 2001 From: rgupta at interlynx.net (Rajesh Kumar Gupta) Date: Wed, 4 Apr 2001 18:11:34 -0400 (EDT) Subject: [rt-users] rt 1.0.7 Message-ID: Hello, I am attempting to install rt 1.0.7 on a Debian GNU/Linux system (kernel 2.2.18pre21, i686). Perl 5.005_03 is being used on this system, along with apache-perl 1.3.9 as the httpd (version of Apache with mod_perl module statically linked). However, when I attempt to test the perl module dependencies, by issuing the following command: 'perl bin/testdeps.pl -warn' I get the following returned: 'Checking for DBI...DBI not installed' 'Checking for Digest::MD5...Digest::MD5 not installed' 'Checking for CGI 2.71 ....CGI 2.71 not installed.' 'Checking for CGI::Cookie 1.16 ....CGI::Cookie 1.16 not' 'installed.' So, I executed the following after being told that I am missing modules: 'perl bin/testdeps.pl -fix' This accessed a CPAN site and downloaded what I needed, everything seemed to go okay, however after testing the dependencies, CGI 2.71 and (CGI::Cookie) modules still cannot be found (DBI and Digest::MD5 are installed). Any suggestions? :) Thanks, Rajesh Gupta From op at atnet.at Wed Apr 4 18:21:54 2001 From: op at atnet.at (Othmar Pasteka) Date: Thu, 5 Apr 2001 00:21:54 +0200 Subject: [rt-users] rt 1.0.7 In-Reply-To: ; from rgupta@interlynx.net on Wed, Apr 04, 2001 at 06:11:34PM -0400 References: Message-ID: <20010405002154.C20243@office.atnet.at> hi, On Wed, Apr 04, 2001 at 06:11:34PM -0400, Rajesh Kumar Gupta wrote: > 'Checking for DBI...DBI not installed' > 'Checking for Digest::MD5...Digest::MD5 not installed' > 'Checking for CGI 2.71 ....CGI 2.71 not installed.' > 'Checking for CGI::Cookie 1.16 ....CGI::Cookie 1.16 not' > 'installed.' some of these tests are buggy ... you need the following packages: libdbi-perl libdigest-md5-perl libcgi-pm-perl > This accessed a CPAN site and downloaded what I needed, everything > seemed to go okay, however after testing the dependencies, CGI 2.71 and > (CGI::Cookie) modules still cannot be found (DBI and Digest::MD5 are > installed). Any suggestions? :) even though all the necessary modules are installed it won't recon them. i haven't bothered jesse yet with it ... anyway, install the above and be happy, they work, i know it :). so long Othmar From jesse at fsck.com Thu Apr 5 00:26:14 2001 From: jesse at fsck.com (Jesse) Date: Thu, 5 Apr 2001 00:26:14 -0400 Subject: [rt-users] [rt-announce] RT2 beta 2 (1.3.70) released Message-ID: <20010405002614.Y6801@pallas.fsck.com> I'm proud to announce the release of RT 1.3.70. This release corresponds to the 'Beta 2' Milestone for RT2. In the past several weeks, we've made significant advances in mail handling, cleaned up a lot of UI nits in the web ui, fixed a security hole or three, added support for HTML::Mason 1.01, added much greater mail gateway flexibility and just generally gotten things a lot happier. If you're upgrading from a release before 1.3.69, you'll need to read the instructions at http://lists.fsck.com/pipermail/rt-devel/2001-April/001065.html For those of you who don't know, I'll be backpacking around japan for the next four weeks. I expect to be online at least once a week, but, well don't expect Beta 3 before the middle of May. If you have questions about what will be going on while I'm away, you should read through http://lists.fsck.com/pipermail/rt-devel/2001-April/001066.html and http://lists.fsck.com/pipermail/rt-devel/2001-March/001011.html short version: try to work through issues with folks on rt-devel. If you've got a reproducable bug (or even better: a patch), send it to rt-2.0-bugs at fsck.com. If there are really terrifying bugs in Beta 2, 1.3.71 will be rolled either on the evening of april 5 or sometime around april 13. Have a great April, Jesse -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I have images of Marc in well worn combat fatigues, covered in mud, sweat and blood, knife in one hand and PSION int he other, being restrained by several other people, screaming "Let me at it! Just let me at it!" Eichin standing calmly by with something automated, milspec, and likely recoilless. -xiphmont on opensource peer review _______________________________________________ Rt-announce mailing list Rt-announce at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-announce From rf at rf0.com Thu Apr 5 04:53:37 2001 From: rf at rf0.com (Russell Foster) Date: Thu, 5 Apr 2001 09:53:37 +0100 (BST) Subject: [rt-users] VirtualHost for RT2 In-Reply-To: <20010405002154.C20243@office.atnet.at> Message-ID: Hi All, At the moment we are running an RT1 installation but are looking to move to RT2 when beta3 comes out. However at the momoent I am trying to setup RT2 on a FreeBSD box. The only thing is that in the README you configure RT2 access using a VirtualHost directive. Do you have to do it like this (e.g. rt.blah.com) as I would rather use something like an Alias as we do on RT1 (e.g. www.blah.com/rt). Anyhelp would be appreciated Cheers Rus We are the keepers of the sacred words: 'Ni', 'Peng', and 'Neee-wom'! Knights Who Say Ni - Monty Python and the Holy Grail From ulrikn at orangewebcompany.com Thu Apr 5 09:35:55 2001 From: ulrikn at orangewebcompany.com (Ulrik Nielsen) Date: Thu, 5 Apr 2001 15:35:55 +0200 Subject: [rt-users] got a 500 promlem.. Message-ID: <5552DAEE5A562041AE4F93992DA4F55C016E5C@watermelon.owc.dk> here is what my apache error_log sayes about the problem.: - quote -------------------------------------------------- Undefined subroutine CGI::Vars [Thu Apr 5 15:16:33 2001] [error] [client 192.168.0.174] Premature end of script headers: /home/rt/rt/bin/cgi/webrt.cgi - quote -------------------------------------------------- the cgi have "-r-sr-xr-x" rights, guess that should do the trick. I guess you need to know more, but I don't know what to tell. please feel free to ask. -un-> ulrik nielsen From forrestc at imach.com Thu Apr 5 09:27:58 2001 From: forrestc at imach.com (Forrest W. Christian) Date: Thu, 5 Apr 2001 07:27:58 -0600 (MDT) Subject: [rt-users] got a 500 promlem.. In-Reply-To: <5552DAEE5A562041AE4F93992DA4F55C016E5C@watermelon.owc.dk> Message-ID: On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > Undefined subroutine CGI::Vars > [Thu Apr 5 15:16:33 2001] [error] [client 192.168.0.174] Premature end of > script headers: /home/rt/rt/bin/cgi/webrt.cgi It looks like your perl is missing CGI::Vars for some reason. I believe (but could easily be very wrong) that that is part of the CGI bundle. Try re-installing CGI using cpan. - Forrest W. Christian (forrestc at imach.com) AC7DE ---------------------------------------------------------------------- iMach, Ltd., P.O. Box 5749, Helena, MT 59604 http://www.imach.com Solutions for your high-tech problems. (406)-442-6648 ---------------------------------------------------------------------- From joeb at citlink.net Thu Apr 5 09:54:54 2001 From: joeb at citlink.net (Joseph Bossalini) Date: Thu, 05 Apr 2001 08:54:54 -0500 Subject: [rt-users] VirtualHost for RT2 In-Reply-To: Message-ID: > From: Russell Foster > Date: Thu, 5 Apr 2001 09:53:37 +0100 (BST) > To: rt-users at lists.fsck.com > Subject: [rt-users] VirtualHost for RT2 > > Hi All, > At the moment we are running an RT1 installation but are looking > to move to RT2 when beta3 comes out. However at the momoent I am trying to > setup RT2 on a FreeBSD box. The only thing is that in the README you > configure RT2 access using a VirtualHost directive. Do you have to do it > like this (e.g. rt.blah.com) as I would rather use something like an Alias > as we do on RT1 (e.g. www.blah.com/rt). > I've got both RT1 and RT2 running on the same box without virtual hosts. Here is what I used in the httpd.conf file for Apache. Alias /rt2/ "/opt/rt2/WebRT/html/" PerlRequire /opt/rt2/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason You also have to pay close attention to your config.pm file settings in regards to the location of the web UI: #If you're putting the web ui somewhere other than at / on a server $WebPath = "/rt2"; #Scheme, server and port for constructing urls to webrt $WebBaseURL = "http://server.name"; $WebURL = $WebBaseURL . $WebPath. "/"; This works for RedHat running Apache - I can't vouch for any other setups. Good luck! -Joe Bossalini From rt at noc.ntelos.net Thu Apr 5 10:07:34 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Thu, 5 Apr 2001 09:07:34 -0500 (EST) Subject: [rt-users] backing up db Message-ID: Hey Guys, I am preparing to do the RT move from one machine to another. I'm getting mysql installed on the new machine and will next install RT on the new machine (and apache). I understand now, that the transactions directory holds the text of the tickts. However, I still don't understand what the 'database' consists of. If I want to do a backup of the database (before the move), is that done via mysql commands or is it done by taring a directory or something similar? Thanks for all the help! Ashby Gochenour From ulrikn at orangewebcompany.com Thu Apr 5 10:21:09 2001 From: ulrikn at orangewebcompany.com (Ulrik Nielsen) Date: Thu, 5 Apr 2001 16:21:09 +0200 Subject: [rt-users] got a 500 promlem.. Message-ID: <5552DAEE5A562041AE4F93992DA4F55C016E5D@watermelon.owc.dk> > > On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > > > Undefined subroutine CGI::Vars > > [Thu Apr 5 15:16:33 2001] [error] [client 192.168.0.174] Premature end of > > script headers: /home/rt/rt/bin/cgi/webrt.cgi > > It looks like your perl is missing CGI::Vars for some reason. > I believe > (but could easily be very wrong) that that is part of the CGI > bundle. Try > re-installing CGI using cpan. > sorry for beeing a pain in the ass. i'm not realy a linux administrator so.. How do I reinstall CGI ?? When I installed rt i ran: ---------------------------------- perl /tmp/rt/bin/testdeps.pl -warn and perl /tmp/rt/bin/testdeps.pl -fix ---------------------------------- thought that would solve my probs.. -un-> ulrik nielsen From sam at eigroup.com Thu Apr 5 10:39:10 2001 From: sam at eigroup.com (sam at eigroup.com) Date: Thu, 5 Apr 2001 15:39:10 +0100 Subject: [rt-users] backing up db In-Reply-To: ; from rt@noc.ntelos.net on Thu, Apr 05, 2001 at 09:07:34AM -0500 References: Message-ID: <20010405153910.B10260@sarah.flower.pot> Backing up the database is probably just a case of: /path/to/mysql/bin/mysqldump rt | gzip > rt.sql.gz (the gzip is not compulsory ;) then when you've reinstalled or moved or whatever, you can squirt this file into your new mysql install (I can't remember how to do this but I know it's not too tricky, look here http://www.mysql.com/doc/ for clues) YMMV Sam ;) According to Ashby Gochenour: > Hey Guys, > I am preparing to do the RT move from one machine to another. > I'm getting mysql installed on the new machine and will next install > RT on the new machine (and apache). > > I understand now, that the transactions directory holds the text of the > tickts. However, I still don't understand what the 'database' consists of. > > If I want to do a backup of the database (before the move), is that done > via mysql commands or is it done by taring a directory or something > similar? > > Thanks for all the help! > > Ashby Gochenour > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Windows has detected that you have moved your mouse; you must restart your computer for changes to take effect... -- ******************************************************************************** * * * This email and any files transmitted with it are confidential and intended * * solely for the use of the individual or entity to whom they are addressed. * * Copying this email or in any way disseminating its content to any other * * person is strictly prohibited. If you have received this email in error * * please notify postmaster at eigroup.com * * * ********fnord******************************************************************* From ulrikn at orangewebcompany.com Thu Apr 5 10:47:20 2001 From: ulrikn at orangewebcompany.com (Ulrik Nielsen) Date: Thu, 5 Apr 2001 16:47:20 +0200 Subject: [rt-users] got a 500 promlem.. Message-ID: <5552DAEE5A562041AE4F93992DA4F55C016E5E@watermelon.owc.dk> Thanks Jesse, but that did not solve the problem ...still getting the same error.. :o( -un-> ulrik nielsen > > perl -MCPAN -e'install CGI' > > > On Thu, Apr 05, 2001 at 04:21:09PM +0200, Ulrik Nielsen wrote: > > > > > > On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > > > > > > > Undefined subroutine CGI::Vars > > > > [Thu Apr 5 15:16:33 2001] [error] [client > 192.168.0.174] Premature end > > of > > > > script headers: /home/rt/rt/bin/cgi/webrt.cgi > > > > > > It looks like your perl is missing CGI::Vars for some reason. > > > I believe > > > (but could easily be very wrong) that that is part of the CGI > > > bundle. Try > > > re-installing CGI using cpan. > > > > > > > sorry for beeing a pain in the ass. > > i'm not realy a linux administrator so.. > > > > How do I reinstall CGI ?? > > When I installed rt i ran: > > ---------------------------------- > > perl /tmp/rt/bin/testdeps.pl -warn > > and > > perl /tmp/rt/bin/testdeps.pl -fix > > ---------------------------------- > > thought that would solve my probs.. From rf at rf0.com Thu Apr 5 10:49:03 2001 From: rf at rf0.com (Rus) Date: Thu, 5 Apr 2001 15:49:03 +0100 (BST) Subject: [rt-users] VirtualHost for RT2 In-Reply-To: Message-ID: Hi, Thanks that worked lovely. Problem is now that I am getting the following ----- The following addresses had permanent fatal errors ----- |"/mine/rt2/bin/rt-mailgate --queue general --action correspond" (reason: 255) (expanded from: rt) ----- Transcript of session follows ----- Can't do setuid 554 5.3.0 |"/mine/rt2/bin/rt-mailgate --queue general --action correspond"... unknown mailer error 255 I've got sendmail running as root and the following bash-2.04# ls -l total 80 -rwxr-sr-x 1 root rt 2192 Apr 5 15:43 mason_handler.fcgi -rwxr-sr-x 1 root rt 4645 Apr 5 15:43 mason_handler.scgi -rwxr-sr-x 1 root rt 28848 Apr 5 15:43 rt -rwxr-sr-x 1 root rt 15184 Apr 5 15:43 rt-mailgate -rwxr-sr-x 1 root rt 23725 Apr 5 15:43 rtadmin -rwxr-xr-x 1 root rt 3915 Apr 5 15:43 webmux.pl Also I have placed a symlink from in /etc/smrsh/rt-mailgate. I've not changed any entries in the RT Makefile linked to sendmail so any help would be appreciated. TIA Rus From bdelacretaz at codeconsult.ch Thu Apr 5 10:54:41 2001 From: bdelacretaz at codeconsult.ch (Bertrand Delacretaz) Date: Thu, 5 Apr 2001 16:54:41 +0200 Subject: [rt-users] backing up db In-Reply-To: <20010405153910.B10260@sarah.flower.pot> References: <20010405153910.B10260@sarah.flower.pot> Message-ID: <01040516544106.00701@dj> FWIW, here's a script that I wrote to have my RT server send me a mail with the contents of the database + text files. Will probably need some hacking if you want to use it on your system. THIS_SCRIPT=$0 MAILADDR="rt-backup at codeconsult.ch" RTFILES=/var/rt MYSQLDUMP="mysqldump -uroot -pzesecret rt" DATE=$(date +%Y%m%d-%H%M%S) # make sure tmp files are deleted on exit cleanup() { rm $TMPSQL $TMPTAR $TMPTAR.gz 2>/dev/null } trap 'cleanup' 0 1 2 15 # create a compressed tar file of the mysql data TMPSQL=/tmp/rt-data-$DATE-.sql $MYSQLDUMP > $TMPSQL # tar this together with RT transaction data # and compress the result TMPTAR=/tmp/rt-backup-$DATE.tar tar cf $TMPTAR $TMPSQL $RTFILES $THIS_SCRIPT gzip $TMPTAR # uuencode the result TMPUU=/tmp/rt-uuencode-$DATE.tar uuencode $TMPTAR.gz <$TMPTAR.gz > $TMPUU # mail result to backup receiver mail -s "rt-backup-$DATE" $MAILADDR < $TMPUU -- -- Bertrand Delacr?taz, www.codeconsult.ch -- web technologies consultant - OO, Java, XML, C++ From rwest at wesmo.com Thu Apr 5 11:06:35 2001 From: rwest at wesmo.com (Rich West) Date: Thu, 05 Apr 2001 11:06:35 -0400 Subject: [rt-users] backing up db References: <20010405153910.B10260@sarah.flower.pot> Message-ID: <3ACC89FB.F85B1176@wesmo.com> This is always a good idea. Just for the heck of it, IMHO it is good practice to do: mysqldump -u -p -A | gzip > database_backup.gz I do this on a nightly basis just before my backups (to tape) go start up. -Rich -- Richard West mailto:rwest at wesmo.com Wesmo Computer Services http://www.wesmo.com Register Your Domain For Got TV? As Little As $14.95/yr! Get your .TV! > Backing up the database is probably just a case of: > > /path/to/mysql/bin/mysqldump rt | gzip > rt.sql.gz > > (the gzip is not compulsory ;) > > then when you've reinstalled or moved or whatever, you can squirt this file into your new mysql install (I can't remember how to do this but I know it's not too tricky, look here http://www.mysql.com/doc/ for clues) > > YMMV > > Sam ;) > > According to Ashby Gochenour: > > > Hey Guys, > > I am preparing to do the RT move from one machine to another. > > I'm getting mysql installed on the new machine and will next install > > RT on the new machine (and apache). > > > > I understand now, that the transactions directory holds the text of the > > tickts. However, I still don't understand what the 'database' consists of. > > > > If I want to do a backup of the database (before the move), is that done > > via mysql commands or is it done by taring a directory or something > > similar? > > > > Thanks for all the help! From apeeters at pi.be Thu Apr 5 11:14:38 2001 From: apeeters at pi.be (Adriaan Peeters) Date: Thu, 5 Apr 2001 17:14:38 +0200 Subject: [rt-users] backing up db References: <20010405153910.B10260@sarah.flower.pot> <3ACC89FB.F85B1176@wesmo.com> Message-ID: <0c7201c0bde3$25171730$0201000a@napoli> > This is always a good idea. Just for the heck of it, IMHO it is good practice to do: > mysqldump -u -p -A | gzip > database_backup.gz I see only one problem with this: Anyone who does a ps on your machine is able to see your rootpassword :( Regards, Adriaan Peeters From rt at noc.ntelos.net Thu Apr 5 11:23:16 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Thu, 5 Apr 2001 10:23:16 -0500 (EST) Subject: [rt-users] backing up db In-Reply-To: <3ACC89FB.F85B1176@wesmo.com> Message-ID: Rich and All, Thank you for the advice. I'm not experienced with mySQL: would the -u -p be for the root sql user or for the actual root login on the machine? Also, does anyone know where to find the sql u/p? I set up mysql with a debian package and picked the passwords and I have no idea what I set them :( (I've never connected to the rt database) Thanks again for all the help guys! Ashby Gochenour On Thu, 5 Apr 2001, Rich West wrote: > This is always a good idea. Just for the heck of it, IMHO it is good practice to do: > mysqldump -u -p -A | gzip > database_backup.gz > > I do this on a nightly basis just before my backups (to tape) go start up. > > -Rich > -- > Richard West mailto:rwest at wesmo.com > Wesmo Computer Services http://www.wesmo.com > Register Your Domain For Got TV? > As Little As $14.95/yr! Get your .TV! > > > > Backing up the database is probably just a case of: > > > > /path/to/mysql/bin/mysqldump rt | gzip > rt.sql.gz > > > > (the gzip is not compulsory ;) > > > > then when you've reinstalled or moved or whatever, you can squirt this file into your new mysql install (I can't remember how to do this but I know it's not too tricky, look here http://www.mysql.com/doc/ for clues) > > > > YMMV > > > > Sam ;) > > > > According to Ashby Gochenour: > > > > > Hey Guys, > > > I am preparing to do the RT move from one machine to another. > > > I'm getting mysql installed on the new machine and will next install > > > RT on the new machine (and apache). > > > > > > I understand now, that the transactions directory holds the text of the > > > tickts. However, I still don't understand what the 'database' consists of. > > > > > > If I want to do a backup of the database (before the move), is that done > > > via mysql commands or is it done by taring a directory or something > > > similar? > > > > > > Thanks for all the help! > > From bill at daze.net Thu Apr 5 13:15:02 2001 From: bill at daze.net (bill at daze.net) Date: Thu, 5 Apr 2001 10:15:02 -0700 (PDT) Subject: [rt-users] got a 500 promlem.. In-Reply-To: <5552DAEE5A562041AE4F93992DA4F55C016E5E@watermelon.owc.dk> Message-ID: Jumping in... try: perl -MCPAN -e'install CGI::Vars' On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > Thanks Jesse, but that did not solve the problem > ...still getting the same error.. :o( > > -un-> ulrik nielsen > > > > > perl -MCPAN -e'install CGI' > > > > > > On Thu, Apr 05, 2001 at 04:21:09PM +0200, Ulrik Nielsen wrote: > > > > > > > > On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > > > > > > > > > Undefined subroutine CGI::Vars From jesse at fsck.com Thu Apr 5 15:42:45 2001 From: jesse at fsck.com (Jesse) Date: Thu, 5 Apr 2001 15:42:45 -0400 Subject: [rt-users] VirtualHost for RT2 In-Reply-To: ; from rf@rf0.com on Thu, Apr 05, 2001 at 03:49:03PM +0100 References: Message-ID: <20010405154245.O15537@pallas.fsck.com> Sounds like you haven't installed perl with the ability to run setuid. Most OSes that package perl have a seperate package for setuid-perl. -j (who really should be packing, not answering email ;) On Thu, Apr 05, 2001 at 03:49:03PM +0100, Rus wrote: > Hi, > Thanks that worked lovely. Problem is now that I am getting the > following > > ----- The following addresses had permanent fatal errors ----- > |"/mine/rt2/bin/rt-mailgate --queue general --action correspond" > (reason: 255) > (expanded from: rt) > > ----- Transcript of session follows ----- > Can't do setuid > 554 5.3.0 |"/mine/rt2/bin/rt-mailgate --queue general --action correspond"... unknown mailer error 255 > > I've got sendmail running as root and the following > > bash-2.04# ls -l > total 80 > -rwxr-sr-x 1 root rt 2192 Apr 5 15:43 mason_handler.fcgi > -rwxr-sr-x 1 root rt 4645 Apr 5 15:43 mason_handler.scgi > -rwxr-sr-x 1 root rt 28848 Apr 5 15:43 rt > -rwxr-sr-x 1 root rt 15184 Apr 5 15:43 rt-mailgate > -rwxr-sr-x 1 root rt 23725 Apr 5 15:43 rtadmin > -rwxr-xr-x 1 root rt 3915 Apr 5 15:43 webmux.pl > > > Also I have placed a symlink from in /etc/smrsh/rt-mailgate. I've not > changed any entries in the RT Makefile linked to sendmail so any help > would be appreciated. TIA > > Rus > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I admit that X is the second worst windowing system in the world, but all the others I've used are tied for first. From jason at splitinfinity.net Thu Apr 5 15:58:21 2001 From: jason at splitinfinity.net (Split infinity Tech Support) Date: 05 Apr 2001 12:58:21 -0700 Subject: [rt-users] (no subject) Message-ID: <986500701.16322.6.camel@penguin> I have set up 1.3.70 for testing and am having some problems. I thought I had everything configured correctly, but I can't seem to send email replies to tickets. I can send email to create the ticket and the autoresponder is able to send its mail, but when I reply to the ticket from inside RT, it never gets sent, not even an error in the maillog, just gets recorded on the ticket. Am I missing something? I'm running it on Redhat 7.0 with the stock sendmail and the following in my config.pm (comments snipped for brevity) # {{{ Outgoing mail configuration $CorrespondAddress="RT::tech\@splitinfinity.net"; $CommentAddress="RT::tech\@splitinfinity.net"; $MailCommand = 'sendmailpipe'; (I have tried this with just "sendmail" as well) $SendmailArguments="-it -ODeliveryMode=b -OErrorMode=m"; $SendmailPath = "/usr/sbin/sendmail"; $UseFriendlyToLine = 0; Thanks for any help you can offer Jason -- FREE Web Site Monitoring for ALL! 100% FREE! http://www.ServerRat.com/tag/ Notifies you via: ICQ, AIM and EMAIL! From jesse at fsck.com Thu Apr 5 16:22:31 2001 From: jesse at fsck.com (Jesse) Date: Thu, 5 Apr 2001 16:22:31 -0400 Subject: [rt-users] (no subject) In-Reply-To: <986500701.16322.6.camel@penguin>; from jason@splitinfinity.net on Thu, Apr 05, 2001 at 12:58:21PM -0700 References: <986500701.16322.6.camel@penguin> Message-ID: <20010405162231.T15537@pallas.fsck.com> What scrips have you configured for your queue? RT2 requires you to explicitly tell it to send mail on correspondence, unlike RT 1.0.x. -j On Thu, Apr 05, 2001 at 12:58:21PM -0700, Split infinity Tech Support wrote: > I have set up 1.3.70 for testing and am having some problems. I thought > I had everything configured correctly, but I can't seem to send email > replies to tickets. > > I can send email to create the ticket and the autoresponder is able to > send its mail, but when I reply to the ticket from inside RT, it never > gets sent, not even an error in the maillog, just gets recorded on the > ticket. > > Am I missing something? I'm running it on Redhat 7.0 with the stock > sendmail and the following in my config.pm (comments snipped for > brevity) > > # {{{ Outgoing mail configuration > > $CorrespondAddress="RT::tech\@splitinfinity.net"; > > $CommentAddress="RT::tech\@splitinfinity.net"; > > $MailCommand = 'sendmailpipe'; (I have tried this with just "sendmail" > as well) > > $SendmailArguments="-it -ODeliveryMode=b -OErrorMode=m"; > > $SendmailPath = "/usr/sbin/sendmail"; > > $UseFriendlyToLine = 0; > > > Thanks for any help you can offer > > Jason > > > -- > FREE Web Site Monitoring for ALL! 100% FREE! > http://www.ServerRat.com/tag/ > Notifies you via: ICQ, AIM and EMAIL! > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I have images of Marc in well worn combat fatigues, covered in mud, sweat and blood, knife in one hand and PSION int he other, being restrained by several other people, screaming "Let me at it! Just let me at it!" Eichin standing calmly by with something automated, milspec, and likely recoilless. -xiphmont on opensource peer review From jason at splitinfinity.net Thu Apr 5 17:07:07 2001 From: jason at splitinfinity.net (Split infinity Tech Support) Date: 05 Apr 2001 14:07:07 -0700 Subject: [rt-users] (no subject) In-Reply-To: <20010405162231.T15537@pallas.fsck.com> References: <986500701.16322.6.camel@penguin> <20010405162231.T15537@pallas.fsck.com> Message-ID: <986504827.16322.7.camel@penguin> That was just the kick in the pants that I needed, thanks. It's working great now. Jason On 05 Apr 2001 16:22:31 -0400, Jesse wrote: > What scrips have you configured for your queue? > RT2 requires you to explicitly tell it to send mail on correspondence, > unlike RT 1.0.x. > > -j > > > On Thu, Apr 05, 2001 at 12:58:21PM -0700, Split infinity Tech Support wrote: > > I have set up 1.3.70 for testing and am having some problems. I thought > > I had everything configured correctly, but I can't seem to send email > > replies to tickets. > > > > I can send email to create the ticket and the autoresponder is able to > > send its mail, but when I reply to the ticket from inside RT, it never > > gets sent, not even an error in the maillog, just gets recorded on the > > ticket. > > > > Am I missing something? I'm running it on Redhat 7.0 with the stock > > sendmail and the following in my config.pm (comments snipped for > > brevity) > > > > # {{{ Outgoing mail configuration > > > > $CorrespondAddress="RT::tech\@splitinfinity.net"; > > > > $CommentAddress="RT::tech\@splitinfinity.net"; > > > > $MailCommand = 'sendmailpipe'; (I have tried this with just "sendmail" > > as well) > > > > $SendmailArguments="-it -ODeliveryMode=b -OErrorMode=m"; > > > > $SendmailPath = "/usr/sbin/sendmail"; > > > > $UseFriendlyToLine = 0; > > > > > > Thanks for any help you can offer > > > > Jason > > > > > > -- > > FREE Web Site Monitoring for ALL! 100% FREE! > > http://www.ServerRat.com/tag/ > > Notifies you via: ICQ, AIM and EMAIL! > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > -- > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > > I have images of Marc in well worn combat fatigues, covered in mud, > sweat and blood, knife in one hand and PSION int he other, being > restrained by several other people, screaming "Let me at it! > Just let me at it!" Eichin standing calmly by with something > automated, milspec, and likely recoilless. > -xiphmont on opensource peer review > -- FREE Web Site Monitoring for ALL! 100% FREE! http://www.ServerRat.com/tag/ Notifies you via: ICQ, AIM and EMAIL! From lyle.scheer at sun.com Thu Apr 5 17:17:48 2001 From: lyle.scheer at sun.com (Lyle Scheer) Date: Thu, 05 Apr 2001 14:17:48 -0700 Subject: [Fwd: [rt-users] Trouble installing 1.0.7] Message-ID: <3ACCE0FC.C02C1E29@sun.com> Hmmm... no response to my original question. Did I miss some point of list etiquitte and am being ignored? If so, I humbly apologise and ask for correction. - Lyle -------------- next part -------------- An embedded message was scrubbed... From: Lyle Scheer Subject: [rt-users] Trouble installing 1.0.7 Date: Wed, 04 Apr 2001 14:04:58 -0700 Size: 3121 URL: From jesse at fsck.com Thu Apr 5 17:32:28 2001 From: jesse at fsck.com (Jesse) Date: Thu, 5 Apr 2001 17:32:28 -0400 Subject: [Fwd: [rt-users] Trouble installing 1.0.7] In-Reply-To: <3ACCE0FC.C02C1E29@sun.com>; from lyle.scheer@sun.com on Thu, Apr 05, 2001 at 02:17:48PM -0700 References: <3ACCE0FC.C02C1E29@sun.com> Message-ID: <20010405173228.X15537@pallas.fsck.com> I suspect it's that nobody actually knows the answer. Do you run into this with other CGIs running under CGIWrap? I've never seen nor touched cgi-wrap jesse On Thu, Apr 05, 2001 at 02:17:48PM -0700, Lyle Scheer wrote: > Hmmm... no response to my original question. Did I miss some point of > list etiquitte and am being ignored? If so, I humbly apologise and ask > for correction. > > - Lyle > > Date: Wed, 04 Apr 2001 14:04:58 -0700 > From: Lyle Scheer > Organization: Sun Microsystems, Inc. > X-Mailer: Mozilla 4.75 [en] (X11; U; Linux 2.2.16-22 i686) > To: rt-users at lists.fsck.com > Subject: [rt-users] Trouble installing 1.0.7 > List-Id: For users of RT: Request Tracker > > I'm trying to install RT version 1.0.7 on a Cobalt RaQ 3, which runs > CGIwrap. I'm having the following problem: > > I install RT with a path of /home/sites/home/web (which happens to > be the document root of the web site). I invoke > http:///bin/cgi/webrt.cgi. I get the login page. I type my name > and password. I get the failure from CGIwrap: Execution of this script > not permitted: > > Execution of > (/home/sites/home/web/bin/cgi/webrt.cgi/bin/cgi/webrt.cgi) is not > permitted for the following reason: Script file not found. > > Any clues on why I'm getting the double > "bin/cgi/webrt.cgi/bin/cgi/webrt.cgi" ? > > - Lyle > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Pelcgb-serrqbz abj! From lyle.scheer at sun.com Thu Apr 5 17:56:09 2001 From: lyle.scheer at sun.com (Lyle Scheer) Date: Thu, 05 Apr 2001 14:56:09 -0700 Subject: [Fwd: [rt-users] Trouble installing 1.0.7] References: <3ACCE0FC.C02C1E29@sun.com> <20010405173228.X15537@pallas.fsck.com> Message-ID: <3ACCE9F9.5F02E828@sun.com> Jesse wrote: > I suspect it's that nobody actually knows the answer. > Do you run into this with other CGIs running under CGIWrap? > I've never seen nor touched cgi-wrap Story of my life... I run into the tricky problems. I haven't used CGIWrap much myself, but I'll look into it. I was hoping someone might be able to point out a common error in an apache configuration that might do this (as I've also not used apache much), or that it was a common misconfiguration of RT. I'm assuming the RT login CGI is doing a post of the login data that it gathers, and suspected that the path for the post is misconfigured (though I don't know how it might be). - Lyle From jcase at tenzing.com Thu Apr 5 19:18:03 2001 From: jcase at tenzing.com (John Case) Date: Thu, 5 Apr 2001 16:18:03 -0700 Subject: [Fwd: [rt-users] Trouble installing 1.0.7] In-Reply-To: <20010405173228.X15537@pallas.fsck.com>; from jesse@fsck.com on Thu, Apr 05, 2001 at 05:32:28PM -0400 References: <3ACCE0FC.C02C1E29@sun.com> <20010405173228.X15537@pallas.fsck.com> Message-ID: <20010405161803.A5439@tenzing.com> Here's a wild guess. :) Note the following line in the source (this bit was specificially snagged from rt/lib/rt/ui/web/manipulate.pm, but it also appears in at least one other place, admin.pm) $ScriptURL=$ENV{'SCRIPT_NAME'}.$ENV{'PATH_INFO'}; ScriptURL is used so rt can point back at itself, obviously. Some (brief) experimentation leads me to believe that PATH_INFO never gets set to anything on my stock vanilla Apache install (no CGIWrap) on any of the machines I'm in charge of. Maybe CGIWrap is setting PATH_INFO, so the $Script_URL var is getting built incorrectly. This reeks of cheephack, but try changing the definition of $ScriptURL in the source to leave out the PATH_INFO env. variable. On Thu, Apr 05, 2001 at 05:32:28PM -0400, Jesse wrote: > I suspect it's that nobody actually knows the answer. > Do you run into this with other CGIs running under CGIWrap? > I've never seen nor touched cgi-wrap > > jesse > > > > > Any clues on why I'm getting the double > > "bin/cgi/webrt.cgi/bin/cgi/webrt.cgi" ? > > > > - Lyle > > -- john.case at tenzing.com From jesse at fsck.com Thu Apr 5 18:34:54 2001 From: jesse at fsck.com (Jesse) Date: Thu, 5 Apr 2001 18:34:54 -0400 Subject: [Fwd: [rt-users] Trouble installing 1.0.7] In-Reply-To: <20010405161803.A5439@tenzing.com>; from jcase@tenzing.com on Thu, Apr 05, 2001 at 04:18:03PM -0700 References: <3ACCE0FC.C02C1E29@sun.com> <20010405173228.X15537@pallas.fsck.com> <20010405161803.A5439@tenzing.com> Message-ID: <20010405183454.Y15537@pallas.fsck.com> So you know, that will break RT's 'frames' mode, which uses PATH_INFO to determine if it's enabled. -j On Thu, Apr 05, 2001 at 04:18:03PM -0700, John Case wrote: > > Here's a wild guess. :) > > Note the following line in the source (this bit was specificially snagged > from rt/lib/rt/ui/web/manipulate.pm, but it also appears in at least one > other place, admin.pm) > > $ScriptURL=$ENV{'SCRIPT_NAME'}.$ENV{'PATH_INFO'}; > > ScriptURL is used so rt can point back at itself, obviously. Some (brief) > experimentation leads me to believe that PATH_INFO never gets set to > anything on my stock vanilla Apache install (no CGIWrap) on any of the > machines I'm in charge of. Maybe CGIWrap is setting PATH_INFO, so the > $Script_URL var is getting built incorrectly. > > This reeks of cheephack, but try changing the definition of $ScriptURL > in the source to leave out the PATH_INFO env. variable. > > On Thu, Apr 05, 2001 at 05:32:28PM -0400, Jesse wrote: > > I suspect it's that nobody actually knows the answer. > > Do you run into this with other CGIs running under CGIWrap? > > I've never seen nor touched cgi-wrap > > > > jesse > > > > > > > > Any clues on why I'm getting the double > > > "bin/cgi/webrt.cgi/bin/cgi/webrt.cgi" ? > > > > > > - Lyle > > > > > -- > john.case at tenzing.com > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 the point is that words were exchanged. neurolinguistic programming will do the rest. they should be showing up at my house any day now. From jason at splitinfinity.net Thu Apr 5 19:50:51 2001 From: jason at splitinfinity.net (Split infinity Tech Support) Date: 05 Apr 2001 16:50:51 -0700 Subject: [rt-users] Is there a way to upgrade RT1 to RT2? Message-ID: <986514651.16324.8.camel@penguin> The subject says it all. I want to migrate from RT1 to RT2 beta but keep my existing queus and tickets, is there a way to do this yet? Jason -- FREE Web Site Monitoring for ALL! 100% FREE! http://www.ServerRat.com/tag/ Notifies you via: ICQ, AIM and EMAIL! From lyle.scheer at sun.com Thu Apr 5 20:38:00 2001 From: lyle.scheer at sun.com (Lyle Scheer) Date: Thu, 05 Apr 2001 17:38:00 -0700 Subject: [Fwd: [rt-users] Trouble installing 1.0.7] References: <3ACCE0FC.C02C1E29@sun.com> <20010405173228.X15537@pallas.fsck.com> <20010405161803.A5439@tenzing.com> <20010405183454.Y15537@pallas.fsck.com> Message-ID: <3ACD0FE7.89F648A7@sun.com> Looks correct on both points. The "cheap hack" of truncating the $ENV{'PATH_INFO'} does indeed let me complete the login, and frames are indeed broken. - Lyle Jesse wrote: > So you know, that will break RT's 'frames' mode, which uses PATH_INFO to > determine if it's enabled. > > -j > > On Thu, Apr 05, 2001 at 04:18:03PM -0700, John Case wrote: > > > > Here's a wild guess. :) > > > > Note the following line in the source (this bit was specificially snagged > > from rt/lib/rt/ui/web/manipulate.pm, but it also appears in at least one > > other place, admin.pm) > > > > $ScriptURL=$ENV{'SCRIPT_NAME'}.$ENV{'PATH_INFO'}; > > > > ScriptURL is used so rt can point back at itself, obviously. Some (brief) > > experimentation leads me to believe that PATH_INFO never gets set to > > anything on my stock vanilla Apache install (no CGIWrap) on any of the > > machines I'm in charge of. Maybe CGIWrap is setting PATH_INFO, so the > > $Script_URL var is getting built incorrectly. > > > > This reeks of cheephack, but try changing the definition of $ScriptURL > > in the source to leave out the PATH_INFO env. variable. From jesse at fsck.com Thu Apr 5 21:50:57 2001 From: jesse at fsck.com (Jesse) Date: Thu, 5 Apr 2001 21:50:57 -0400 Subject: [rt-users] Is there a way to upgrade RT1 to RT2? In-Reply-To: <986514651.16324.8.camel@penguin>; from jason@splitinfinity.net on Thu, Apr 05, 2001 at 04:50:51PM -0700 References: <986514651.16324.8.camel@penguin> Message-ID: <20010405215057.A15537@pallas.fsck.com> Not yet. That's the big item for beta 3. On Thu, Apr 05, 2001 at 04:50:51PM -0700, Split infinity Tech Support wrote: > > The subject says it all. I want to migrate from RT1 to RT2 beta but keep > my existing queus and tickets, is there a way to do this yet? > > Jason > > -- > FREE Web Site Monitoring for ALL! 100% FREE! > http://www.ServerRat.com/tag/ > Notifies you via: ICQ, AIM and EMAIL! > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 Pelcgb-serrqbz abj! From ulrikn at orangewebcompany.com Fri Apr 6 03:25:40 2001 From: ulrikn at orangewebcompany.com (Ulrik Nielsen) Date: Fri, 6 Apr 2001 09:25:40 +0200 Subject: SV: [rt-users] got a 500 promlem.. Message-ID: <5552DAEE5A562041AE4F93992DA4F55C016E61@watermelon.owc.dk> not working I tryed yesterday, this is the error...: - quote - - - - - - - - - - - - - - - - - - - - - - - - - Warning: Cannot install CGI::Vars, don't know what it is. - quote - - - - - - - - - - - - - - - - - - - - - - - - - -ulrik- > > Jumping in... try: > > perl -MCPAN -e'install CGI::Vars' > > On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > > Thanks Jesse, but that did not solve the problem > > ...still getting the same error.. :o( > > > > -un-> ulrik nielsen > > > > > > > > perl -MCPAN -e'install CGI' > > > > > > > > > On Thu, Apr 05, 2001 at 04:21:09PM +0200, Ulrik Nielsen wrote: > > > > > > > > > > On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > > > > > > > > > > > Undefined subroutine CGI::Vars > > From forrestc at imach.com Fri Apr 6 03:26:42 2001 From: forrestc at imach.com (Forrest W. Christian) Date: Fri, 6 Apr 2001 01:26:42 -0600 (MDT) Subject: SV: [rt-users] got a 500 promlem.. In-Reply-To: <5552DAEE5A562041AE4F93992DA4F55C016E61@watermelon.owc.dk> Message-ID: Did the original install CGI work? Are you using the same perl in the script as gets run when you run the cpan command? Try re-running: perl -MCPAN -eshell (and at the prompt:) install CGI This is the same as running perl -MCPAN -e'install CGI' Cut and paste the output into a message and send it to the list. On Fri, 6 Apr 2001, Ulrik Nielsen wrote: > Date: Fri, 6 Apr 2001 09:25:40 +0200 > From: Ulrik Nielsen > To: "'rt-users at lists.fsck.com'" > Subject: SV: [rt-users] got a 500 promlem.. > > not working I tryed yesterday, this is the error...: > - quote - - - - - - - - - - - - - - - - - - - - - - - - - > Warning: Cannot install CGI::Vars, don't know what it is. > - quote - - - - - - - - - - - - - - - - - - - - - - - - - > -ulrik- > > > > > Jumping in... try: > > > > perl -MCPAN -e'install CGI::Vars' > > > > On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > > > Thanks Jesse, but that did not solve the problem > > > ...still getting the same error.. :o( > > > > > > -un-> ulrik nielsen > > > > > > > > > > > perl -MCPAN -e'install CGI' > > > > > > > > > > > > On Thu, Apr 05, 2001 at 04:21:09PM +0200, Ulrik Nielsen wrote: > > > > > > > > > > > > On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > > > > > > > > > > > > > Undefined subroutine CGI::Vars > > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > - Forrest W. Christian (forrestc at imach.com) AC7DE ---------------------------------------------------------------------- iMach, Ltd., P.O. Box 5749, Helena, MT 59604 http://www.imach.com Solutions for your high-tech problems. (406)-442-6648 ---------------------------------------------------------------------- From forrestc at imach.com Fri Apr 6 03:30:59 2001 From: forrestc at imach.com (Forrest W. Christian) Date: Fri, 6 Apr 2001 01:30:59 -0600 (MDT) Subject: SV: [rt-users] got a 500 promlem.. In-Reply-To: <5552DAEE5A562041AE4F93992DA4F55C016E61@watermelon.owc.dk> Message-ID: Also send us the output of: perl -MCGI -e 'print "$CGI::VERSION\n";' You need 2.52 or higher. (The later the better) On Fri, 6 Apr 2001, Ulrik Nielsen wrote: > Date: Fri, 6 Apr 2001 09:25:40 +0200 > From: Ulrik Nielsen > To: "'rt-users at lists.fsck.com'" > Subject: SV: [rt-users] got a 500 promlem.. > > not working I tryed yesterday, this is the error...: > - quote - - - - - - - - - - - - - - - - - - - - - - - - - > Warning: Cannot install CGI::Vars, don't know what it is. > - quote - - - - - - - - - - - - - - - - - - - - - - - - - > -ulrik- > > > > > Jumping in... try: > > > > perl -MCPAN -e'install CGI::Vars' > > > > On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > > > Thanks Jesse, but that did not solve the problem > > > ...still getting the same error.. :o( > > > > > > -un-> ulrik nielsen > > > > > > > > > > > perl -MCPAN -e'install CGI' > > > > > > > > > > > > On Thu, Apr 05, 2001 at 04:21:09PM +0200, Ulrik Nielsen wrote: > > > > > > > > > > > > On Thu, 5 Apr 2001, Ulrik Nielsen wrote: > > > > > > > > > > > > > Undefined subroutine CGI::Vars > > > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > - Forrest W. Christian (forrestc at imach.com) AC7DE ---------------------------------------------------------------------- iMach, Ltd., P.O. Box 5749, Helena, MT 59604 http://www.imach.com Solutions for your high-tech problems. (406)-442-6648 ---------------------------------------------------------------------- From frank.wagner at phenomedia.de Fri Apr 6 04:09:57 2001 From: frank.wagner at phenomedia.de (Frank Wagner) Date: Fri, 6 Apr 2001 10:09:57 +0200 Subject: [rt-users] Mailhandling in rt Message-ID: <20010406100957.A28693@lx1.intern.phenomedia.com> Hello, i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature. Now all mail from rt is comming from rt at host.domain.com but i want it to look like rt at domain.com. I don't want to set NULLCLIENT Feature. in /opt/rt/etc/config.pm i set the following: rtname=domain.com host=localhost mail_alias=support at domain.com How do i set the default answer user of rt to another user like support? Hope you can help me. Frank From ulrikn at orangewebcompany.com Fri Apr 6 04:23:26 2001 From: ulrikn at orangewebcompany.com (Ulrik Nielsen) Date: Fri, 6 Apr 2001 10:23:26 +0200 Subject: SV: SV: [rt-users] got a 500 promlem.. Message-ID: <5552DAEE5A562041AE4F93992DA4F55C016E62@watermelon.owc.dk> > > Did the original install CGI work? > > Are you using the same perl in the script as gets run when you run the > cpan command? > > Try re-running: > > perl -MCPAN -eshell > > (and at the prompt:) > > install CGI > > This is the same as running perl -MCPAN -e'install CGI' > > Cut and paste the output into a message and send it to the list. > first dump of the installation of CGI (see the version number at the end) - here goes ---------------------------------------------------------------- Files=6, Tests=165, 1 wallclock secs ( 1.01 cusr + 0.07 csys = 1.08 CPU) /usr/bin/make test -- OK Running make install Skipping /usr/lib/perl5/CGI/Util.pm (unchanged) Skipping /usr/lib/perl5/CGI/Carp.pm (unchanged) Skipping /usr/lib/perl5/CGI/Fast.pm (unchanged) Skipping /usr/lib/perl5/CGI/Push.pm (unchanged) Skipping /usr/lib/perl5/CGI/Pretty.pm (unchanged) Skipping /usr/lib/perl5/CGI/Cookie.pm (unchanged) Skipping /usr/lib/perl5/CGI/Apache.pm (unchanged) Skipping /usr/lib/perl5/CGI/Switch.pm (unchanged) Skipping /usr/lib/perl5/CGI.pm (unchanged) Skipping /usr/local/man/man3/CGI::Fast.3pm (unchanged) Skipping /usr/local/man/man3/CGI::Carp.3pm (unchanged) Skipping /usr/local/man/man3/CGI::Util.3pm (unchanged) Skipping /usr/local/man/man3/CGI::Pretty.3pm (unchanged) Skipping /usr/local/man/man3/CGI::Push.3pm (unchanged) Skipping /usr/local/man/man3/CGI.3pm (unchanged) Skipping /usr/local/man/man3/CGI::Switch.3pm (unchanged) Skipping /usr/local/man/man3/CGI::Apache.3pm (unchanged) Skipping /usr/local/man/man3/CGI::Cookie.3pm (unchanged) Writing /usr/lib/perl5/5.005/i386-linux/auto/CGI/.packlist ## Differing version of ./CGI.pm found. You might like to rm /usr/lib/perl5/5.005/CGI.pm ## Differing version of CGI/Apache.pm found. You might like to rm /usr/lib/perl5/5.005/CGI/Apache.pm ## Differing version of CGI/Carp.pm found. You might like to rm /usr/lib/perl5/5.005/CGI/Carp.pm ## Differing version of CGI/Cookie.pm found. You might like to rm /usr/lib/perl5/5.005/CGI/Cookie.pm ## Differing version of CGI/Push.pm found. You might like to rm /usr/lib/perl5/5.005/CGI/Push.pm ## Differing version of CGI/Switch.pm found. You might like to rm /usr/lib/perl5/5.005/CGI/Switch.pm ## Running 'make install UNINST=1' will unlink all those files for you. Appending installation info to /usr/lib/perl5/5.005/i386-linux/perllocal.pod /usr/bin/make install -- OK - end ---------------------------------------------------------------------- perl version: # perl -MCGI -e 'print "$CGI::VERSION\n";' # 2.46 so I guess I have to update to a newer version. :o) how do I do that.? From kyrian at ore.org Fri Apr 6 06:53:43 2001 From: kyrian at ore.org (Kyrian) Date: Fri, 06 Apr 2001 11:53:43 +0100 Subject: [rt-users] Mason component root error? Message-ID: <3ACDA037.8B5B2C91@ore.org> Hi All, A stupid question for you... Getting this error from Mason: [Fri Apr 6 06:46:15 2001] [warn] [Mason] Cannot resolve file to component: /home/wwwroot/rt.ore.org/htdocs/Admin/index.html (is file outside component root?) It gives me a 500 error even when accessing mod_perl code that's definitely there. So mod_perl's Mason module is blocking it and returning this error I assume, but I don't know where Mason's component root is set, so I don't know how to change and fix it. I've skimmed the HTML::Mason, and other manpages, and looked at the RT docs, but I can't see an obvious solution, as I'm not familiar enough with Mason, or indeed mod_perl. Should I just delete all references to Mason from my perl include paths? and then reinstall RT? I've already tried (just) reinstalling RT... Can anyone help? Yours, Kev. -- Kev Green, aka Kyrian. Email: kyrian at ore.org Web: http://mud.ore.org/~kyrian/ "Someday you too will know my pain, and smile its blacktoothed grin, if the war inside my head, won't take a day off I'll be dead" -- Megadeth. From frank.wagner at phenomedia.de Tue Apr 3 04:22:33 2001 From: frank.wagner at phenomedia.de (Frank Wagner) Date: Tue, 3 Apr 2001 10:22:33 +0200 Subject: [rt-users] Mail Message-ID: <20010403102233.B20330@lx1.intern.phenomedia.com> Hallo, i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature. Now all mail from rt is comming from rt at host.domain.com but i want it to look like rt at domain.com. in /opt/rt/etc/config.pm i set the following: rtname=domain.com host=localhost mail_alias=support at domain.com Hope you can help me. Frank From ulrikn at orangewebcompany.com Fri Apr 6 08:07:36 2001 From: ulrikn at orangewebcompany.com (Ulrik Nielsen) Date: Fri, 6 Apr 2001 14:07:36 +0200 Subject: SV: [rt-users] got a 500 promlem.. Message-ID: <5552DAEE5A562041AE4F93992DA4F55C016E6C@watermelon.owc.dk> Got it to work. The problem was that CPAN was out of date... thanks. > > > > Did the original install CGI work? > > > > Are you using the same perl in the script as gets run when > you run the > > cpan command? > > > > Try re-running: > > > > perl -MCPAN -eshell > > > > (and at the prompt:) > > > > install CGI > > > > This is the same as running perl -MCPAN -e'install CGI' > > > > Cut and paste the output into a message and send it to the list. > > > > first dump of the installation of CGI (see the version number > at the end) > - here goes > ---------------------------------------------------------------- > > Files=6, Tests=165, 1 wallclock secs ( 1.01 cusr + 0.07 > csys = 1.08 CPU) > /usr/bin/make test -- OK > Running make install > Skipping /usr/lib/perl5/CGI/Util.pm (unchanged) > Skipping /usr/lib/perl5/CGI/Carp.pm (unchanged) > Skipping /usr/lib/perl5/CGI/Fast.pm (unchanged) > Skipping /usr/lib/perl5/CGI/Push.pm (unchanged) > Skipping /usr/lib/perl5/CGI/Pretty.pm (unchanged) > Skipping /usr/lib/perl5/CGI/Cookie.pm (unchanged) > Skipping /usr/lib/perl5/CGI/Apache.pm (unchanged) > Skipping /usr/lib/perl5/CGI/Switch.pm (unchanged) > Skipping /usr/lib/perl5/CGI.pm (unchanged) > Skipping /usr/local/man/man3/CGI::Fast.3pm (unchanged) > Skipping /usr/local/man/man3/CGI::Carp.3pm (unchanged) > Skipping /usr/local/man/man3/CGI::Util.3pm (unchanged) > Skipping /usr/local/man/man3/CGI::Pretty.3pm (unchanged) > Skipping /usr/local/man/man3/CGI::Push.3pm (unchanged) > Skipping /usr/local/man/man3/CGI.3pm (unchanged) > Skipping /usr/local/man/man3/CGI::Switch.3pm (unchanged) > Skipping /usr/local/man/man3/CGI::Apache.3pm (unchanged) > Skipping /usr/local/man/man3/CGI::Cookie.3pm (unchanged) > Writing /usr/lib/perl5/5.005/i386-linux/auto/CGI/.packlist > ## Differing version of ./CGI.pm found. You might like to > rm /usr/lib/perl5/5.005/CGI.pm > ## Differing version of CGI/Apache.pm found. You might like to > rm /usr/lib/perl5/5.005/CGI/Apache.pm > ## Differing version of CGI/Carp.pm found. You might like to > rm /usr/lib/perl5/5.005/CGI/Carp.pm > ## Differing version of CGI/Cookie.pm found. You might like to > rm /usr/lib/perl5/5.005/CGI/Cookie.pm > ## Differing version of CGI/Push.pm found. You might like to > rm /usr/lib/perl5/5.005/CGI/Push.pm > ## Differing version of CGI/Switch.pm found. You might like to > rm /usr/lib/perl5/5.005/CGI/Switch.pm > ## Running 'make install UNINST=1' will unlink all those > files for you. > Appending installation info to > /usr/lib/perl5/5.005/i386-linux/perllocal.pod > /usr/bin/make install -- OK > > - end > ---------------------------------------------------------------------- > > perl version: > # perl -MCGI -e 'print "$CGI::VERSION\n";' > # 2.46 > > so I guess I have to update to a newer version. :o) > how do I do that.? > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > From ml at bendler-net.de Fri Apr 6 07:54:26 2001 From: ml at bendler-net.de (Thomas Bendler) Date: Fri, 6 Apr 2001 13:54:26 +0200 Subject: [rt-users] Mail In-Reply-To: <20010403102233.B20330@lx1.intern.phenomedia.com>; from Frank Wagner on Tue, Apr 03, 2001 at 10:22:33AM +0200 References: <20010403102233.B20330@lx1.intern.phenomedia.com> Message-ID: <20010406135426.B2118@ds9.intranet.cimt-ag.de> Moin, On Die, 03 Apr 2001, Frank Wagner sent incredible lines: > i am using Version 1.0.7 of rt and Sendmail 8.10. I have set smarthost feature. > Now all mail from rt is comming from rt at host.domain.com but i want it to look > like rt at domain.com. in /opt/rt/etc/config.pm i set the following: > > rtname=domain.com > host=localhost > mail_alias=support at domain.com > > > Hope you can help me. I think there are several possibilities to solve such problem, the easist way is to setup up genericstable under sendmail. ... may the Tux be with you! =Thomas= -- Thomas Bendler \\:// ml at bendler-net.de Billwiese 22 (o -) http://www.bendler-net.de/ 21033 Hamburg ---ooO-(_)-Ooo--- tel.: 0 177 - 277 37 61 Germany Linux, enjoy the ride ...! From sam at eigroup.com Fri Apr 6 09:54:46 2001 From: sam at eigroup.com (sam at eigroup.com) Date: Fri, 6 Apr 2001 14:54:46 +0100 Subject: SV: SV: [rt-users] got a 500 promlem.. In-Reply-To: <5552DAEE5A562041AE4F93992DA4F55C016E62@watermelon.owc.dk>; from ulrikn@orangewebcompany.com on Fri, Apr 06, 2001 at 10:23:26AM +0200 References: <5552DAEE5A562041AE4F93992DA4F55C016E62@watermelon.owc.dk> Message-ID: <20010406145446.E22466@sarah.flower.pot> I just installed rt on a FreeBSD box (having previoulsy used it on Linux)... it appeared to install OK, I made a dummy queue, when I tried to create a request in the queue I saw this in the 'comment' box: The specified template is missing or inaccessable. (/usr/local/rt/etc/templates/queues/friday/web_create) However, the custom content which was supposed to fill the template was: any clues? Sam ;) -- Windows has detected that you have moved your mouse; you must restart your computer for changes to take effect... -- ******************************************************************************** * * * This email and any files transmitted with it are confidential and intended * * solely for the use of the individual or entity to whom they are addressed. * * Copying this email or in any way disseminating its content to any other * * person is strictly prohibited. If you have received this email in error * * please notify postmaster at eigroup.com * * * ********fnord******************************************************************* From sam at eigroup.com Fri Apr 6 09:59:32 2001 From: sam at eigroup.com (sam at eigroup.com) Date: Fri, 6 Apr 2001 14:59:32 +0100 Subject: [rt-users] Broken webrt Message-ID: <20010406145932.F22466@sarah.flower.pot> Oops, just posted this as a reply to somebody else... OK, here we go: I just installed rt on a FreeBSD box (having previoulsy used it on Linux)... it appeared to install OK, I made a dummy queue, when I tried to create a request in the queue I saw this in the 'comment' box: The specified template is missing or inaccessable. (/usr/local/rt/etc/templates/queues/friday/web_create) However, the custom content which was supposed to fill the template was: any clues? Sam ;) -- Windows has detected that you have moved your mouse; you must restart your computer for changes to take effect... -- ******************************************************************************** * * * This email and any files transmitted with it are confidential and intended * * solely for the use of the individual or entity to whom they are addressed. * * Copying this email or in any way disseminating its content to any other * * person is strictly prohibited. If you have received this email in error * * please notify postmaster at eigroup.com * * * ********fnord******************************************************************* From frank.wagner at phenomedia.de Fri Apr 6 10:40:01 2001 From: frank.wagner at phenomedia.de (Frank Wagner) Date: Fri, 6 Apr 2001 16:40:01 +0200 Subject: [rt-users] Mail In-Reply-To: <20010406135426.B2118@ds9.intranet.cimt-ag.de>; from ml@bendler-net.de on Fri, Apr 06, 2001 at 01:54:26PM +0200 References: <20010403102233.B20330@lx1.intern.phenomedia.com> <20010406135426.B2118@ds9.intranet.cimt-ag.de> Message-ID: <20010406164001.A30128@lx1.intern.phenomedia.com> On Fri, Apr 06, 2001 at 01:54:26PM +0200, Thomas Bendler wrote: > > Now all mail from rt is comming from rt at host.domain.com but i want it to look > > like rt at domain.com. in /opt/rt/etc/config.pm i set the following: > I think there are several possibilities to solve such problem, the > easist way is to setup up genericstable under sendmail. Thanks for the hint. Now i convert rt at host.domain into rt at domain. That was the sendmail part. But now one for the rt System. Wenn i take a ticket is it possible to let the owner of the ticket to appear in the From line of the reply mail. Until now only "Owner Name rt at domain" appears. Thanks for your help. Frank From sam at eigroup.com Fri Apr 6 10:47:58 2001 From: sam at eigroup.com (sam at eigroup.com) Date: Fri, 6 Apr 2001 15:47:58 +0100 Subject: [rt-users] Broken webrt In-Reply-To: <20010406145932.F22466@sarah.flower.pot>; from sam@eigroup.com on Fri, Apr 06, 2001 at 02:59:32PM +0100 References: <20010406145932.F22466@sarah.flower.pot> Message-ID: <20010406154758.I22466@sarah.flower.pot> Please ignore me, I'm very stupid, it's friday afternoon, this was just a case of file permissions... fscking secure OS... ;) According to sam at eigroup.com: > Oops, just posted this as a reply to somebody else... OK, here we go: > > I just installed rt on a FreeBSD box (having previoulsy used it on Linux)... it appeared to install OK, I made a dummy queue, when I tried to create a request in the queue I saw this in the 'comment' box: > > The specified template is missing or inaccessable. > (/usr/local/rt/etc/templates/queues/friday/web_create) > However, the custom content which was supposed to fill the template was: > > > any clues? > > Sam ;) > > -- > Windows has detected that you have moved your mouse; you must restart > your computer for changes to take effect... > > -- > > ******************************************************************************** > * * > * This email and any files transmitted with it are confidential and intended * > * solely for the use of the individual or entity to whom they are addressed. * > * Copying this email or in any way disseminating its content to any other * > * person is strictly prohibited. If you have received this email in error * > * please notify postmaster at eigroup.com * > * * > ********fnord******************************************************************* > > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- Windows has detected that you have moved your mouse; you must restart your computer for changes to take effect... -- ******************************************************************************** * * * This email and any files transmitted with it are confidential and intended * * solely for the use of the individual or entity to whom they are addressed. * * Copying this email or in any way disseminating its content to any other * * person is strictly prohibited. If you have received this email in error * * please notify postmaster at eigroup.com * * * ********fnord******************************************************************* From dweir at scienide.uwaterloo.ca Fri Apr 6 15:37:34 2001 From: dweir at scienide.uwaterloo.ca (Doug Weir) Date: Fri, 6 Apr 2001 15:37:34 -0400 Subject: [rt-users] script not found or unable to stat: /usr/local/rt/webrt.cgi Message-ID: After installing all of the necessary bits I created a user and a queue and then tried to login to the webified rt UI. I opened http:///rt/webrt.cgi and got the login screen, I put the username and password in and clicked ok and then I got: Not Found The requested URL /rt/webrt.cgi was not found on this server. ------------------------------------------------------------------------- Apache/1.3.11 Ben-SSL/1.37 Server at Port 80 The error_log says: [Fri Apr 6 15:24:06 2001] [error] script not found or unable to stat: /usr/local/rt/bin/cgi/webrt.cgi I've added the following lines to httpd.conf to no affect: Alias /webrt/ "/usr/local/rt/lib/images/" ScriptAlias /rt/ "/usr/local/rt/bin/cgi/" I'm stymied. Any ideas ? weirD ------------------------------------------------------------------------ Douglas Weir dweir at theochem.uwaterloo.ca Chemical Physics Dept. Earth-Science & Chemistry 330A University Of Waterloo (519) 888-4567 x6110 ------------------------------------------------------------------------ ANTI-SPAM Policy: Only mail addressed "To:" dweir (this excludes all of 'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing lists will survive the spam filtering process. From rt at noc.ntelos.net Mon Apr 9 09:47:55 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Mon, 9 Apr 2001 08:47:55 -0500 (EST) Subject: [rt-users] FreeBSD Message-ID: Hey Everyone, I'm installing RT version 1.0.1 in preparation to move an existing 1.0.1 system from debian linux to a freebsd box. I've edited the Make file /tmp/rt/Makefile and inserted the variables for my setup. I do have one question about this. In the Makefile it asks who the MYSQL_DBADMIN is. The default is set to root. I've installed mysql on this freebsd machine, but I've not defined any users. Can anyone tell me how to do that, and will I need to have that done before I compile RT? At any rate, the reason I'm writing is because when I try to 'make' in the RT tmp directory, I get an operator error. error: noc# make "Makefile", line 200: Need an operator "Makefile", line 202: Need an operator "Makefile", line 204: Need an operator make: fatal errors encountered -- cannot continue The lines it is complaining about are below the portion to be edited: ifdef DBADMIN_MYSQL_PASS DBADMIN_MYSQL_PASS_STRING = -p$(DBADMIN_MYSQL_PASS) else DBADMIN_MYSQL_PASS_STRING = qendif Can anyone help me out with some advice? Thank you kindly! Ashby Gochenour Unix Administration NTELOS From rt at noc.ntelos.net Mon Apr 9 11:04:39 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Mon, 9 Apr 2001 10:04:39 -0500 (EST) Subject: [rt-users] FreeBSD In-Reply-To: <20010409160249.C21327@office.atnet.at> Message-ID: Hello Othmar and all, Thank you guys for the hint to gmake. Using that, I was able to compile RT. > *hmm* why? would be interesting .. We decided to use FreeBSD as the OS of the department server. It was a choice between debian and freebsd. Both are wonderful OS's. The ticketing system has been running on my desktop (I use debian). I've been very satisfied with RT on the debian machine. > you are probably running bsd make, install gmake (gnu make) and > run gmake instead ... Thanks, that did the trick. I did a 'gmake install' and it looks like things compiled, though I now have another problem. ... chmod 0755 /usr/local/rt/bin/rtmux.pl chmod 4111 /usr/local/rt/bin/suid_wrapper Congratulations. RT has been installed. (Now, create a queue, add some users and start resolving requests) noc# ... When I go to localhost/cgi-bin/webrt.cgi I get a page not found. How can I go about figuring out what may have gone wrong? Is there a path that I missed in the config to my htdocs? Any info appriciated! Thanks, Ashby From rt at noc.ntelos.net Mon Apr 9 11:52:50 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Mon, 9 Apr 2001 10:52:50 -0500 (EST) Subject: [rt-users] FreeBSD In-Reply-To: <20010409114204.A5280@voyager.net> Message-ID: Hey Daniel, Ya. Not sounding dumb at all. I do dumb stuff all the time (so never put the obvious past me :) I think it is something with my web server config. The RT files installed in: /usr/local/rt/bin/cgi In my httpd.conf, it points /cgi-bin/ to "/usr/local/www/cgi-bin" : ScriptAlias /cgi-bin/ "/usr/local/www/cgi-bin/" # # "/usr/local/www/cgi-bin" should be changed to whatever your # CGI directory exists, if you have that configured. # AllowOverride None Options None Order allow,deny Allow from all I guess I don't know if I need to move the *cgi's to the proper directory, sym link the real cgi-bin, or somehow tell httpd.conf that /usr/local/rt/bin/cgi also contains cgi that need to be linked from my cgi-bin directory. Any advice appriciated, Thank you! Ashby On Mon, 9 Apr 2001, Daniel R . Kilbourne wrote: > not to sound dumb, but have you looked at the webserver error logs? maybe a misconfigured web server? > \ > > > > > Ashby Gochenour extolled: > > Hello Othmar and all, > > Thank you guys for the hint to gmake. Using that, I was able to compile > > RT. > > > > > *hmm* why? would be interesting .. > > > > We decided to use FreeBSD as the OS of the department server. > > It was a choice between debian and freebsd. Both are wonderful OS's. > > The ticketing system has been running on my desktop (I use > > debian). > > > > I've been very satisfied with RT on the debian machine. > > > > > you are probably running bsd make, install gmake (gnu make) and > > > run gmake instead ... > > > > Thanks, that did the trick. I did a 'gmake install' and it looks like > > things compiled, though I now have another problem. > > > > ... > > > > chmod 0755 /usr/local/rt/bin/rtmux.pl > > chmod 4111 /usr/local/rt/bin/suid_wrapper > > Congratulations. RT has been installed. > > (Now, create a queue, add some users and start resolving requests) > > noc# > > > > ... > > > > When I go to localhost/cgi-bin/webrt.cgi > > > > I get a page not found. > > > > How can I go about figuring out what may have gone wrong? > > Is there a path that I missed in the config to my htdocs? > > > > Any info appriciated! > > > > > > Thanks, > > > > Ashby > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > -- > -------------------------------- > Daniel R. Kilbourne > daniel.kilbourne at voyager.net > Network Engineering > CoreComm - Formerly Voyager.net > ________________________________ > From dweir at scienide.uwaterloo.ca Mon Apr 9 11:59:08 2001 From: dweir at scienide.uwaterloo.ca (Doug Weir) Date: Mon, 9 Apr 2001 11:59:08 -0400 Subject: [rt-users] FreeBSD In-Reply-To: Message-ID: The README has the following section that describes the addition of two lines to the httpd.conf. Have you made these additions ? --- snip --- THE WEB UI ---------- If you don't already have an http daemon set up, you will probably want to start one to handle the CGI interface. For now, I'd recommend the Apache httpd. Additionally, you'll need a web browser that supports unless you've enabled "external" authentication above. Apache: To get Apache working, you'll want to add two lines to your httpd.conf: Alias /webrt/ "/path/to/rt/lib/images/" ScriptAlias /rt/ "/path/to/rt/bin/cgi/" o you'll find rt-admin at http://host/rt/admin-webrt.cgi o you'll find rt at http://host/rt/webrt.cgi and o http://host/rt/webrt.cgi/frames --- snip --- weirD ------------------------------------------------------------------------ Douglas Weir dweir at theochem.uwaterloo.ca Chemical Physics Dept. Earth-Science & Chemistry 330A University Of Waterloo (519) 888-4567 x6110 ------------------------------------------------------------------------ ANTI-SPAM Policy: Only mail addressed "To:" dweir (this excludes all of 'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing lists will survive the spam filtering process. From rt at noc.ntelos.net Mon Apr 9 12:38:44 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Mon, 9 Apr 2001 11:38:44 -0500 (EST) Subject: [rt-users] FreeBSD Message-ID: Ah, That makes sense. I didn't see that part of the readme (duh!) I've done that Aliasing and ScriptAlias and it now looks like I'm at least hitting the right directory. I'm now getting a couple errors that are causing trouble. #1: [Mon Apr 9 11:10:49 2001] [error] [client 192.168.50.205] File does not exist: /usr/local/www/data/webrt this is true. This directory does not exist. Do I need to create this directory or am I missing something in httpd.conf ? #2: (is this a permission issue, or am I missing a cgi module or something?) [Mon Apr 9 11:10:55 2001] [error] [client 192.168.50.205] (13)Permission denied: mod_mime_magic: can't read `/usr/local/rt/bin/cgi/webrt.cgi' Undefined subroutine CGI::Vars [Mon Apr 9 11:10:55 2001] [error] [client 192.168.50.205] Premature end of script headers: /usr/local/rt/bin/cgi/webrt.cgi [Mon Apr 9 11:11:10 2001] [error] [client 192.168.50.205] (13)Permission denied: mod_mime_magic: can't read `/usr/local/rt/bin/cgi/admin-webrt.cgi' Undefined subroutine CGI::Vars [Mon Apr 9 11:11:10 2001] [error] [client 192.168.50.205] Premature end of script headers: /usr/local/rt/bin/cgi/admin-webrt.cgi [Mon Apr 9 11:17:24 2001] [error] [client 192.168.50.205] Directory index forbidden by rule: /usr/local/rt/lib/images/ Thanks once again! Ashby On Mon, 9 Apr 2001 sam at eigroup.com wrote: > vi httpd.conf > > add these: > > Alias /webrt/ /wherever/the/hell/you/installed/rt/lib/images/ > ScriptAlias /rt/ /wherever/the/hell/you/installed/rt/bin/cgi/ > > then stop and start yer apache... > > and all should be well... > > According to Ashby Gochenour: > > > Thanks :) > > No, I didn't edit the httpd.conf file (*kicking myself*). > > I'm looking at it now. How do I tell it to look to the > > /usr/local/rt/bin/cgi directory? > > > > I believe that I just moved the CGIs to the /usr/local/www/cgi-bin > > directory last time I did RT. Is there a better way to do this? > > > > Thanks for the reply! > > > > Ashby > > > > On Mon, 9 Apr 2001 sam at eigroup.com wrote: > > > > > Sorry, I'm not really functioning properly today, it's monday ;) to rephrase the question: > > > > > > You edited the httpd.conf, right? > > > > > > According to Ashby Gochenour: > > > > > > > Hey Sam, > > > > Pardon me for being an idiot, but what does frob mean? :) > > > > I'm new to freebsd, and I've not done that to apache in my past experience > > > > that I know of. > > > > > > > > Thanks for the reply! > > > > > > > > Ashby > > > > > > > > > You did frob your httpd.conf, right? > > > > > > > > > > According to Ashby Gochenour: > > > > > > > > > > > Sam, > > > > > > Thanks for the info! > > > > > > That fixed the compile problem though I now have another. > > > > > > The compile is done: > > > > > > > > > > > > Congratulations. RT has been installed. > > > > > > (Now, create a queue, add some users and start resolving requests) > > > > > > noc# > > > > > > > > > > > > But when I go to localhost/cgi-bin/webrt.cgi, I get a 'page not found'. > > > > > > > > > > > > I wonder what could be wrong now? > > > > > > > > > > > > Thanks for any info and thanks for the reply! > > > > > > > > > > > > Ashby > > > > > > > > > > > > On Mon, 9 Apr 2001 sam at eigroup.com wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > According to Ashby Gochenour: > > > > > > > > > > > > > > > Hey Everyone, > > > > > > > > > > > > > > > > I'm installing RT version 1.0.1 in preparation to move an existing 1.0.1 > > > > > > > > system from debian linux to a freebsd box. > > > > > > > > > > > > > > > > I've edited the Make file /tmp/rt/Makefile and inserted the variables for > > > > > > > > my setup. > > > > > > > > > > > > > > > > I do have one question about this. In the Makefile it asks who the > > > > > > > > MYSQL_DBADMIN is. The default is set to root. I've installed mysql on this > > > > > > > > freebsd machine, but I've not defined any users. Can anyone tell me how to > > > > > > > > do that, and will I need to have that done before I compile RT? > > > > > > > > > > > > > > > > At any rate, the reason I'm writing is because when I try to 'make' in the > > > > > > > > RT tmp directory, I get an operator error. > > > > > > > > > > > > > > > > error: > > > > > > > > > > > > > > > > noc# make > > > > > > > > "Makefile", line 200: Need an operator > > > > > > > > "Makefile", line 202: Need an operator > > > > > > > > "Makefile", line 204: Need an operator > > > > > > > > make: fatal errors encountered -- cannot continue > > > > > > > > > > > > > > > > > > > > > > > > The lines it is complaining about are below the portion to be edited: > > > > > > > > > > > > > > > > ifdef DBADMIN_MYSQL_PASS > > > > > > > > DBADMIN_MYSQL_PASS_STRING = -p$(DBADMIN_MYSQL_PASS) > > > > > > > > else > > > > > > > > DBADMIN_MYSQL_PASS_STRING = > > > > > > > > qendif > > > > > > > > > > > > > > > > > > > > > > > > Can anyone help me out with some advice? > > > > > > > > > > > > > > I had the same prob... the answer lies in GNU make... http://www.gnu.org/software/make/make.html... otherwise you've got to frob the Makefile... > > > > > > > > > > > > > > > > > > > > > > > Thank you kindly! > > > > > > > > > > > > > > > > Ashby Gochenour > > > > > > > > Unix Administration > > > > > > > > NTELOS > > > > > > > > > > > > > > > > > > > > > > > > _______________________________________________ > > > > > > > > rt-users mailing list > > > > > > > > rt-users at lists.fsck.com > > > > > > > > http://lists.fsck.com/mailman/listinfo/rt-users > > > > > > > > > > > > > > -- > > > > > > > Windows has detected that you have moved your mouse; you must restart > > > > > > > your computer for changes to take effect... > > > > > > > > > > > > > > -- > > > > > > > > > > > > > > ******************************************************************************** > > > > > > > * * > > > > > > > * This email and any files transmitted with it are confidential and intended * > > > > > > > * solely for the use of the individual or entity to whom they are addressed. * > > > > > > > * Copying this email or in any way disseminating its content to any other * > > > > > > > * person is strictly prohibited. If you have received this email in error * > > > > > > > * please notify postmaster at eigroup.com * > > > > > > > * * > > > > > > > ********fnord******************************************************************* > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -- > > > > > Windows has detected that you have moved your mouse; you must restart > > > > > your computer for changes to take effect... > > > > > > > > > > -- > > > > > > > > > > ******************************************************************************** > > > > > * * > > > > > * This email and any files transmitted with it are confidential and intended * > > > > > * solely for the use of the individual or entity to whom they are addressed. * > > > > > * Copying this email or in any way disseminating its content to any other * > > > > > * person is strictly prohibited. If you have received this email in error * > > > > > * please notify postmaster at eigroup.com * > > > > > * * > > > > > ********fnord******************************************************************* > > > > > > > > > > > > > > > > > > > > > -- > > > Windows has detected that you have moved your mouse; you must restart > > > your computer for changes to take effect... > > > > > > -- > > > > > > ******************************************************************************** > > > * * > > > * This email and any files transmitted with it are confidential and intended * > > > * solely for the use of the individual or entity to whom they are addressed. * > > > * Copying this email or in any way disseminating its content to any other * > > > * person is strictly prohibited. If you have received this email in error * > > > * please notify postmaster at eigroup.com * > > > * * > > > ********fnord******************************************************************* > > > > > > > > > > > -- > Windows has detected that you have moved your mouse; you must restart > your computer for changes to take effect... > > -- > > ******************************************************************************** > * * > * This email and any files transmitted with it are confidential and intended * > * solely for the use of the individual or entity to whom they are addressed. * > * Copying this email or in any way disseminating its content to any other * > * person is strictly prohibited. If you have received this email in error * > * please notify postmaster at eigroup.com * > * * > ********fnord******************************************************************* > > > From dweir at scienide.uwaterloo.ca Mon Apr 9 13:07:49 2001 From: dweir at scienide.uwaterloo.ca (Doug Weir) Date: Mon, 9 Apr 2001 13:07:49 -0400 Subject: [rt-users] FreeBSD In-Reply-To: Message-ID: On Mon, 9 Apr 2001, Ashby Gochenour wrote: > Ah, > That makes sense. I didn't see that part of the readme (duh!) > I've done that Aliasing and ScriptAlias and it now looks like I'm at least > hitting the right directory. > > #1: > > [Mon Apr 9 11:10:49 2001] [error] [client 192.168.50.205] File does not > exist: /usr/local/www/data/webrt > > this is true. This directory does not exist. Do I need to create this > directory or am I missing something in httpd.conf ? Check your Alias in httpd.conf, sounds like you've muddled the Alias. If you installed rt to /usr/local/rt/ your Alias should look akin to Alias /webrt/ "/usr/local/rt/lib/images" and the ScriptAlias should look akin to: ScriptAlias /rt/ "/usr/local/rt/bin/cgi/" What ever is in /usr/local/www/data/webrt probably isn't necessary. > #2: (is this a permission issue, or am I missing a cgi module or > something?) > > [Mon Apr 9 11:10:55 2001] [error] [client 192.168.50.205] (13)Permission > denied: mod_mime_magic: can't read `/usr/local/rt/bin/cgi/webrt.cgi' > Undefined subroutine CGI::Vars > [Mon Apr 9 11:10:55 2001] [error] [client 192.168.50.205] Premature end > of script headers: /usr/local/rt/bin/cgi/webrt.cgi > [Mon Apr 9 11:11:10 2001] [error] [client 192.168.50.205] (13)Permission > denied: mod_mime_magic: can't read `/usr/local/rt/bin/cgi/admin-webrt.cgi' > Undefined subroutine CGI::Vars > [Mon Apr 9 11:11:10 2001] [error] [client 192.168.50.205] Premature end > of script headers: /usr/local/rt/bin/cgi/admin-webrt.cgi > [Mon Apr 9 11:17:24 2001] [error] [client 192.168.50.205] Directory index > forbidden by rule: /usr/local/rt/lib/images/ There are many references to this type of problem in the rt-user list archive... check it out... I think its something related to an old version of the CGI perl module, but check it out for yourself. weirD ------------------------------------------------------------------------ Douglas Weir dweir at theochem.uwaterloo.ca Chemical Physics Dept. Earth-Science & Chemistry 330A University Of Waterloo (519) 888-4567 x6110 ------------------------------------------------------------------------ ANTI-SPAM Policy: Only mail addressed "To:" dweir (this excludes all of 'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing lists will survive the spam filtering process. From rotman at inode.at Mon Apr 9 13:18:45 2001 From: rotman at inode.at (robert rotman) Date: Mon, 9 Apr 2001 19:18:45 +0200 (CEST) Subject: [rt-users] rt2.0 performance Message-ID: Hi, I'd like to upgrade from rt1.0.x to rt2.0. After installing rt2.0 i made some tests and relaized that the performance of rt2 is not really usable yet. to search 100 tickets at once hits the server quite a lot. also sending 20 mails in short periods raises the servers load up to 100!!!. did i make any mistakes in installation or will performance be optimized in future. thank you in advance, robert From rt at noc.ntelos.net Mon Apr 9 15:33:23 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Mon, 9 Apr 2001 14:33:23 -0500 (EST) Subject: [rt-users] SQL passwords Message-ID: Hey Guys, I am trying to move my database from one machine to another. When I installed mySQL and RT I don't remember picking a password from the mysql root or the rt user. Is there any way to figure out the root and / or rt password? Thanks for any info! Ashby From sidney at chocolate.nc-rj.rnp.br Mon Apr 9 17:20:22 2001 From: sidney at chocolate.nc-rj.rnp.br (Sidney Cunha de Lucena) Date: Mon, 9 Apr 2001 18:20:22 -0300 (EST) Subject: [rt-users] Mail problems In-Reply-To: Message-ID: I have installed Request Tracker on a FreeBSD machine and I'm getting the following problem when I send a mail from other machine: ++++++++++++++++++++ ----- The following addresses had transient non-fatal errors ----- ----- Transcript of session follows ----- ... while talking to host.domain.com.: >>> MAIL From: SIZE=332 <<< 451 4.1.8 ... Domain of sender address sidney at land.ufrj.br does not resolve ... Deferred: 451 4.1.8 ... Domain of sender address sidney at land.ufrj.br does not resolve Warning: message still undelivered after 4 hours Will keep trying until message is 5 days old +++++++++++++++++++++ This error doesn't happen if I send a mail from another user residing in the same host where RT is installed. Any help? Thanks in advance. Sidney Cunha de Lucena --------------------------------- sidney at rnp.br Centro de Engenharia e Operacoes Nucleo de Coordenacao (NC) - RJ Rede Nacional de Pesquisa (RNP) www.rnp.br --------------------------------- From rt at noc.ntelos.net Tue Apr 10 09:01:04 2001 From: rt at noc.ntelos.net (Ashby Gochenour) Date: Tue, 10 Apr 2001 08:01:04 -0500 (EST) Subject: [rt-users] FreeBSD move successful Message-ID: Hey All, Just a note to say that the database and RT move was successful. Thank you guys for all the help over the last couple of days. I still have some issus with templates that are missing from some locations. I am slowly copying the generic templates to the places that are missing. Thanks again! Ashby From david.sarno at yale.edu Tue Apr 10 17:18:12 2001 From: david.sarno at yale.edu (David Sarno) Date: Tue, 10 Apr 2001 17:18:12 -0400 Subject: [rt-users] CLI Ticket Discription on Create? Message-ID: <000901c0c203$c6afe300$0200a8c0@daves> Does anyone know if there's a way to include the ticket's description when executing ./rt --create? In other words, the equivalent of the "Descibe the Issue Below" box in the Web interface? I don't seem to be able to create an 'initial' comment when creating a ticket from the command line. For instance, % ./rt --create --comment doesn't work. Which API governs the initial desciption? Is it RT::Transaction? Thanks, Dave From mixo at beth.uniforum.org.za Wed Apr 11 06:08:14 2001 From: mixo at beth.uniforum.org.za (Mixo) Date: Wed, 11 Apr 2001 12:08:14 +0200 (SAST) Subject: [rt-users] Mail Gateway Setup Message-ID: rt: "|/opt/rt2/bin/rt-mailgate --queue general --action correspond" rt-action: "|/opt/rt2/bin/rt-mailgate --queue general --action action" Whenever I try to send emails to "rt" I get the following error: !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ----- The following addresses had permanent fatal errors ----- "|/opt/rt2/bin/rt-mailgate --queue general --action correspond" (reason: service unavailable) (expanded from: rt) ----- Transcript of session follows ----- smrsh: rt-mailgate not available for sendmail programs 554 5.0.0 "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"... Service unavailable Reporting-MTA: dns; ticketserv.forum.org Arrival-Date: Wed, 11 Apr 2001 11:40:11 +0200 Final-Recipient: RFC822; rt at ticketserv.forum.org X-Actual-Recipient: X-Unix; |/opt/rt2/bin/rt-mailgate --queue general --action correspond Action: failed Status: 5.5.0 Diagnostic-Code: X-Unix; 69 Last-Attempt-Date: Wed, 11 Apr 2001 11:40:13 +0200 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! What in the world is going on? And how do I get around this? Please, help! Thanks. Mixo (I am curerntly using version 2.3-69 of RT, and sendmail 8.x -the version that comes with redhat 7.0) From dweir at scienide.uwaterloo.ca Wed Apr 11 09:17:47 2001 From: dweir at scienide.uwaterloo.ca (Doug Weir) Date: Wed, 11 Apr 2001 09:17:47 -0400 Subject: [rt-users] Mail Gateway Setup In-Reply-To: Message-ID: Sounds like sendmail restricted shell (smrsh) is clobbering rt-mailgate, look for your smrsh directory and symlink rt-mailgate into it. weirD On Wed, 11 Apr 2001, Mixo wrote: > > > rt: "|/opt/rt2/bin/rt-mailgate --queue general --action > correspond" > rt-action: "|/opt/rt2/bin/rt-mailgate --queue general --action > action" > > Whenever I try to send emails to "rt" I get the following error: > !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! > > ----- The following addresses had permanent fatal errors ----- > "|/opt/rt2/bin/rt-mailgate --queue general --action correspond" > (reason: service unavailable) > (expanded from: rt) > > ----- Transcript of session follows ----- > smrsh: rt-mailgate not available for sendmail programs > 554 5.0.0 "|/opt/rt2/bin/rt-mailgate --queue general --action > correspond"... Service unavailable > > Reporting-MTA: dns; ticketserv.forum.org > Arrival-Date: Wed, 11 Apr 2001 11:40:11 +0200 > > Final-Recipient: RFC822; rt at ticketserv.forum.org > X-Actual-Recipient: X-Unix; |/opt/rt2/bin/rt-mailgate --queue general > --action correspond > Action: failed > Status: 5.5.0 > Diagnostic-Code: X-Unix; 69 > Last-Attempt-Date: Wed, 11 Apr 2001 11:40:13 +0200 > > !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! > > What in the world is going on? And how do I get around this? > Please, help! > > > Thanks. > Mixo > (I am curerntly using version 2.3-69 of RT, and sendmail 8.x -the version > that comes with redhat 7.0) > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > ------------------------------------------------------------------------ Douglas Weir dweir at theochem.uwaterloo.ca Chemical Physics Dept. Earth-Science & Chemistry 330A University Of Waterloo (519) 888-4567 x6110 ------------------------------------------------------------------------ ANTI-SPAM Policy: Only mail addressed "To:" dweir (this excludes all of 'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing lists will survive the spam filtering process. From tsp at peterlink.ru Sat Apr 14 11:52:37 2001 From: tsp at peterlink.ru (Serge Torop) Date: Sat, 14 Apr 2001 19:52:37 +0400 (MSD) Subject: [rt-users] RT 1.0.6 can't parsing some headers Message-ID: Hello, all! I'm using RT 1.0.6. And has found a strange feature. RT can't process header (or all message) like this (UUPC generated): That is such message does not get at all in base of the letters. Is this real an error or something else? ------ From bogus@does.not.exist.com Mon Apr 2 17:44:29 2001 From: bogus@does.not.exist.com () Date: Mon, 02 Apr 2001 21:44:29 -0000 Subject: No subject Message-ID: by buratino.peterlink.ru (8.9.1/8.9.1) with ESMTP id RAA17860 for ; Mon, 2 Apr 2001 17:44:28 +0400 (MSD) Received: from new-factor.UUCP (uucp at localhost) by barrymore.peterlink.ru (8.9.1/8.9.1) with UUCP id RAA18731 for support at peterlink.ru; Mon, 2 Apr 2001 17:44:26 +0400 (MSD) Received: by new-factoria.spb.ru (Mini-Host for Windows v3.0.170) Mon, 02 Apr 2001 18:41:29 +0400 Message-ID: <000801c0bb7a$e78f3420$190201c6 at server> From: "Alexandr" To: Subject: Test Date: Mon, 2 Apr 2001 17:43:30 +0400 Status: RO MIME-Version: 1.0 Content-Type: text/plain; charset="koi8-r" Content-Transfer-Encoding: 8bit X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 4.72.3110.1 X-MimeOLE: Produced By Microsoft MimeOLE V4.72.3110.3 X-Status: Text. -------------- WBR, -- Serge P. Torop From hermann at rodeios.com Sun Apr 15 21:14:13 2001 From: hermann at rodeios.com (Hermann Wecke) Date: Sun, 15 Apr 2001 21:14:13 -0400 (EDT) Subject: [rt-users] Weird problem with queue Message-ID: One of my queues is rejecting any new message with this error message: >>> There has been an error: There has been an error with your request: You don't have permission to create requests in this queue. Either you're not a queue member or non-members aren't allowed to create requests in this queue. Your message is reproduced below: <<< If the message bears a ticket number, it will be accepted. The "Allow non-members to create requests" box is checked for both queues, including this one that is not accepting new messages/creating new tasks. Running RT 1.0.7 TIA Hermann. From edc at legerity.com Sun Apr 15 21:34:33 2001 From: edc at legerity.com (Edward Christians) Date: Sun, 15 Apr 2001 20:34:33 -0500 Subject: [rt-users] Weird problem with queue In-Reply-To: ; from hermann@rodeios.com on Sun, Apr 15, 2001 at 09:14:13PM -0400 References: Message-ID: <20010415203433.A21519@mopac> I have the same problem, same release, same situation - the allow non-members queue boxes are all checked. Figured it was a newbie problem but I've had no luck stopping it as yet. Thanks, Ed Christians On Apr 15, Hermann Wecke wrote: > > One of my queues is rejecting any new message with this error message: > > >>> > There has been an error: > There has been an error with your request: > You don't have permission to create requests in this queue. Either you're > not a queue member or non-members aren't allowed to create requests in > this queue. > > Your message is reproduced below: > <<< > > If the message bears a ticket number, it will be accepted. > > The "Allow non-members to create requests" box is checked for both > queues, including this one that is not accepting new messages/creating > new tasks. > > Running RT 1.0.7 > > > TIA > > Hermann. -- Edward.Christians at legerity.com | IT Systems & Network Mgr - Legerity Legerity, Inc. Austin TX | B312, M/S 525, x75625 From tj.lists at overland.net Mon Apr 16 10:02:42 2001 From: tj.lists at overland.net (Todd Jagger) Date: Mon, 16 Apr 2001 09:02:42 -0500 Subject: [rt-users] empty cases in web In-Reply-To: <5.1.0.10.2.20010316081229.00afc1e0@mail.overland.net> References: <28180000.984750798@pyanfar.ece.cmu.edu> <5.1.0.10.2.20010315213718.00afc0a0@mail.overland.net> Message-ID: <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> At 09:29 AM 3/16/2001, you wrote: >At 07:53 AM 3/16/2001, you wrote: >>On Thursday, March 15, 2001 21:43:01 -0600, Todd Jagger >> wrote: >>+----- >>| All of a sudden tickets being opened by email are showing up empty, >>i.e., >>| without any content, in the web interface. The emails get sent to >>queue >>| members fine with the notes in tact, and the ticket gets opened in >>the >>| web interface but there are just no notes there to see. >>+--->8 >> >>Can the user that the web server is running as read the transaction >>files? >> >>-- >>brandon s. >>allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net > >Hi, thanks for your response, > >Yes, it can. That's kind of what I thought although the oddity was it >was working before. > >I figured out what the deal was this morning... There was a problem >with my rc startup sequence that was not letting safe_mysqld >completely finish starting up properly. This is on an sgi and it >wasn't liking the way I wrote the rc.local script to start safe_mysqld >so it was hanging there (same simple script works on BSD and >Linux). I guess enough was running to open cases but not enough to >add content to them. Once I removed the entry and started mysql >manually after boot everything is normal again. I probably just >didn't do something correctly in the startup script specific to the >sgi. > >Thanks again, >Todd Hi again, Actually what I thought was The Problem wasn't. It was certainly *a* problem but apparently not the cause of the situation detailed in my original message. I'm finding the mystery of the empty tickets happening again. We had no problems for a couple weeks and then I noticed the tickets were empty again in the web interface. I'm no mysql guru but things looked okay there. (Is there any logging I can bump up to see what may be causing this?) I reboot the machine and it logs cases just fine for another couple weeks then the tickets are empty again. I'm baffled. FWIW, this is an SGI Indy, 96M memory, Irix 6.5.10, using the SGI Freeware port of MySQL-3.22.21, RT-1.0.7 Thanks for any help, Todd From jason at splitinfinity.net Mon Apr 16 12:13:12 2001 From: jason at splitinfinity.net (Split infinity Tech Support) Date: Mon, 16 Apr 2001 09:13:12 -0700 Subject: [rt-users] empty cases in web In-Reply-To: <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> References: <28180000.984750798@pyanfar.ece.cmu.edu> <5.1.0.10.2.20010315213718.00afc0a0@mail.overland.net> <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> Message-ID: <20010416161132.A210C11165@pallas.eruditorum.org> FWIW, I am seeing the exact same problem. it seems to occur between 8pm and Midnight, server time, not sure if that has anything to do with it, but it might. My system is a Pentium III running RedHat 7.0 with mysql-3.23.32 Anyone have any ideas what might be happening? Jason > Actually what I thought was The Problem wasn't. It was certainly *a* > problem but apparently not the cause of the situation detailed in my > original message. > > I'm finding the mystery of the empty tickets happening again. We had > no problems for a couple weeks and then I noticed the tickets were > empty again in the web interface. I'm no mysql guru but things looked > okay there. (Is there any logging I can bump up to see what may be > causing this?) I reboot the machine and it logs cases just fine for > another couple weeks then the tickets are empty again. I'm baffled. > > FWIW, this is an SGI Indy, 96M memory, Irix 6.5.10, using the SGI > Freeware port of MySQL-3.22.21, RT-1.0.7 > > Thanks for any help, > Todd > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- FREE Web Site Monitoring for ALL! 100% FREE! http://www.ServerRat.com/tag/ Notifies you via: ICQ, AIM and EMAIL! From service at lobosoft.com Mon Apr 16 13:04:00 2001 From: service at lobosoft.com (Technical Support) Date: Mon, 16 Apr 2001 13:04:00 -0400 Subject: [rt-users] Problem with losing refresh times In-Reply-To: Message-ID: <003701c0c697$3fa1bee0$0a00000a@wolf> http://localhost/rt/webrt.cgi?q_status=open&q_queue=&q_subject=&q_owner= stephenfeather&q_user=&q_user_other=&refresh=60&display=Queue There are a number of params that can be passed to the webrt.cgi. This may help you in presetting/maintaining your settings. -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com] On Behalf Of cjones at qwestip.net Sent: Wednesday, April 04, 2001 4:02 AM To: Jesse Cc: rt-users at lists.fsck.com Subject: [rt-users] Problem with losing refresh times Im using RT 1.07, and I set it to refresh every minute. The problem is that if I click a ticket and view it or do anything with it, when I click the "display queue" link at the bottom, the queue displays but all of the filter/refresh options are reset :( Also is there a way to edit the HTML skeleton of the ticket in 1.07? I would like to have the "display queue" button at the top as well as the bottom, maybe even right next to reply,take, etc....for long tickets its kind of a pain to have to scroll all the way down just to get to the link to redisplay the queue. RT rules...when is 2.0 coming out? :-) _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From rmillis at enel.ucalgary.ca Mon Apr 16 13:05:50 2001 From: rmillis at enel.ucalgary.ca (Randy Millis) Date: Mon, 16 Apr 2001 11:05:50 -0600 Subject: [rt-users] Upgrade 1.0.2 to 1.0.7 + Misc Questions (long) Message-ID: I'm planning an overdue upgrade tomorrow. Anything extra I need for an upgrade of 1.0.2 to 1.0.7 under Solaris 7? Gotta confess I am VERY worried about breaking something as its been running FLAWLESSLY since last June and we just hit 1000 tickets! Do I need to upgrade MySQL or any perl modules? Also, RT_MAIL_TAG is what I get in my e-mail subject line, correct? e.g. RT_MAIL_TAG = ECEHELP gives me [ECEHELP #1234]? I think I edited someplace in the perl scripts to change this because we didn't like the domain name in the ticket string (I see my old Makefile had the domain name in there). Also, it seems my MySQL is running as root, not sure how that happened? How can I fix it without breaking anything? ps -ef | grep safe root 5521 4573 0 10:45:47 pts/25 0:00 grep safe root 15660 1 0 Apr 12 ? 0:00 /bin/sh /usr/local/mysql/bin/safe_mysqld --user=root --pid-file=/usr/local/mysq Are my permissions correct, I have not changed them for fear of breaking anything but some I think are may be wrong. Some of the groups change in the transaction directories as well. Any advice here? -cut- rt: total 14 dr-xr-xr-x 3 root root 512 Jun 3 2000 bin drwxr-xr-x 3 root other 512 Feb 5 22:37 contrib drwxr-xr-x 3 root other 512 Jun 3 2000 db drwxr-xr-x 2 root other 512 Jun 6 2000 docs dr-xr-x--- 3 rt rt 512 Jun 3 2000 etc dr-xr-xr-x 5 root root 512 Jun 3 2000 lib drwxr-x--- 4 rt rt 512 Jan 2 11:16 transactions rt/bin: total 38 dr-xr-xr-x 2 root root 512 Mar 30 16:23 cgi lrwxrwxrwx 1 root other 24 Jun 3 2000 rt -> /opt/rt/bin/suid_wrapper lrwxrwxrwx 1 root other 24 Jun 3 2000 rt-mailgate -> /opt/rt/bin/suid_wrapper lrwxrwxrwx 1 root other 24 Jun 3 2000 rtadmin -> /opt/rt/bin/suid_wrapper -rwxr-xr-x 1 root root 2084 Jun 3 2000 rtmux.pl -r-xr-xr-x 1 root root 2166 May 9 1999 rtmux.pl.orig lrwxrwxrwx 1 root other 24 Jun 3 2000 rtq -> /opt/rt/bin/suid_wrapper ---s--x--x 3 rt root 7712 Jun 3 2000 suid_wrapper rt/bin/cgi: total 32 ---s--x--x 3 rt root 7712 Jun 3 2000 admin-webrt.cgi ---s--x--x 3 rt root 7712 Jun 3 2000 webrt.cgi rt/contrib: total 200 -rw-r--r-- 1 root other 1400 Jun 7 2000 reporter.README -rwxr-xr-x 1 root other 27081 Jul 4 2000 reporter.pl -rwxr-xr-x 1 root other 27046 Jun 7 2000 reporter.pl.orig drwxr-xr-x 4 root other 512 Jun 29 2000 reports -rw-r--r-- 1 root other 1338 Jun 7 2000 rtreports.README -rwxr-xr-x 1 root other 31087 Jun 7 2000 rtreports.pl -rwx------ 1 root other 273 Jun 29 2000 samplerpt -rw-r--r-- 1 root other 5170 Feb 5 22:25 stripmime.doc -rwxr-xr-x 1 root other 2750 Feb 5 23:10 stripmime.pl rt/db: total 2 drwx------ 2 root other 512 Jun 3 2000 rt rt/db/rt: total 4490 -rw-rw---- 1 root other 820512 Apr 16 10:05 each_req.ISD -rw-rw---- 1 root other 12288 Apr 16 10:05 each_req.ISM -rw-rw---- 1 root other 9144 Jun 3 2000 each_req.frm -rw-rw---- 1 root other 980 Jan 29 21:56 queue_acl.ISD -rw-rw---- 1 root other 1024 Jan 29 21:56 queue_acl.ISM -rw-rw---- 1 root other 8708 Jun 3 2000 queue_acl.frm -rw-rw---- 1 root other 2997 Jan 25 12:31 queue_areas.ISD -rw-rw---- 1 root other 1024 Jan 25 12:31 queue_areas.ISM -rw-rw---- 1 root other 8586 Jun 3 2000 queue_areas.frm -rw-rw---- 1 root other 334 Jan 29 21:55 queues.ISD -rw-rw---- 1 root other 2048 Jan 29 21:55 queues.ISM -rw-rw---- 1 root other 9140 Jun 3 2000 queues.frm -rw-rw---- 1 root other 1280710 Apr 16 10:05 transactions.ISD -rw-rw---- 1 root other 87040 Apr 16 10:05 transactions.ISM -rw-rw---- 1 root other 8748 Jun 3 2000 transactions.frm -rw-rw---- 1 root other 2055 Jan 29 21:56 users.ISD -rw-rw---- 1 root other 2048 Jan 29 21:56 users.ISM -rw-rw---- 1 root other 8770 Jun 3 2000 users.frm rt/docs: total 162 -rwxr--r-- 1 root other 21388 Jun 6 2000 FAQ.html -rwxr--r-- 1 root other 9355 Jun 6 2000 README -rwxr--r-- 1 root other 359 Jun 6 2000 README.docs -rwxr--r-- 1 root other 7615 Jun 6 2000 rt-templates.html -rwxr--r-- 1 root other 8811 Jun 6 2000 rt.gif -rwxr--r-- 1 root other 32511 Jun 6 2000 rt_users_guide.html rt/etc: total 30 -r-xr-x--x 1 rt rt 3522 Jun 3 2000 config.pm -r-xr-x--x 1 rt rt 3606 Sep 30 1999 config.pm.old -r-xr-x--x 1 root other 3496 Jun 3 2000 config.pm.orig -r-xr-x--x 1 rt rt 486 Jun 3 2000 mysql.acl -r-xr-x--x 1 rt rt 561 Feb 20 1999 mysql.acl.orig drwxr-x--- 3 rt rt 512 Feb 28 2000 templates rt/etc/templates: total 2 drwxr-x--- 5 rt rt 512 Oct 4 2000 queues rt/etc/templates/queues: total 6 drwxr-x--- 2 rt rt 512 Feb 28 2000 _rt_system dr-xr-xr-x 2 rt other 512 Feb 28 2000 compgen dr-xr-xr-x 2 rt nobody 512 Feb 28 2000 compresch rt/etc/templates/queues/_rt_system: total 4 -rwxr-x--x 1 rt rt 45 Dec 8 1997 act_response -rwxr-x--x 1 rt rt 35 Dec 8 1997 error rt/etc/templates/queues/compgen: total 18 -r-xr-xr-x 1 rt other 1127 Jun 8 2000 autoreply -r-xr-xr-x 1 rt other 230 Dec 22 1999 comment -r-xr-xr-x 1 rt other 16 Dec 8 1997 correspondence -r-xr-xr-x 1 rt other 10 Dec 8 1997 error -r-xr-xr-x 1 rt other 94 Dec 22 1999 give -r-xr-xr-x 1 rt other 17 Dec 8 1997 respond -r-xr-xr-x 1 rt other 96 Dec 22 1999 steal -r-xr-xr-x 1 rt other 362 Jan 26 1998 transaction -r-xr-xr-x 1 rt other 0 Dec 8 1997 web_create rt/etc/templates/queues/compresch: total 18 -r-xr-xr-x 1 rt nobody 1127 Oct 4 2000 autoreply -r-xr-xr-x 1 rt nobody 230 Dec 22 1999 comment -r-xr-xr-x 1 rt nobody 16 Dec 8 1997 correspondence -r-xr-xr-x 1 rt nobody 10 Dec 8 1997 error -r-xr-xr-x 1 rt nobody 94 Dec 22 1999 give -r-xr-xr-x 1 rt nobody 17 Dec 8 1997 respond -r-xr-xr-x 1 rt nobody 96 Dec 22 1999 steal -r-xr-xr-x 1 rt nobody 362 Jan 26 1998 transaction -r-xr-xr-x 1 rt nobody 0 Dec 8 1997 web_create rt/lib: total 6 dr-xr-xr-x 2 root root 512 Feb 28 2000 generic_templates dr-xr-xr-x 2 root root 512 Jun 5 2000 images dr-xr-xr-x 5 root root 512 Feb 28 2000 rt rt/lib/generic_templates: total 16 -r-xr-xr-x 1 root root 620 Dec 22 1999 autoreply -r-xr-xr-x 1 root root 230 Dec 22 1999 comment -r-xr-xr-x 1 root root 16 Dec 8 1997 correspondence -r-xr-xr-x 1 root root 10 Dec 8 1997 error -r-xr-xr-x 1 root root 94 Dec 22 1999 give -r-xr-xr-x 1 root root 17 Dec 8 1997 respond -r-xr-xr-x 1 root root 96 Dec 22 1999 steal -r-xr-xr-x 1 root root 362 Jan 26 1998 transaction -r-xr-xr-x 1 root root 0 Dec 8 1997 web_create rt/lib/images: total 58 -r-xr-xr-x 1 root root 988 Apr 19 1998 comment.gif -r-xr-xr-x 1 root root 891 Apr 19 1998 down.gif -r-xr-xr-x 1 root root 977 Apr 1 1998 endcap.gif -r-xr-xr-x 1 root root 511 Dec 8 1997 give.gif -r-xr-xr-x 1 root root 35 Apr 8 1999 pixel_black.gif -r-xr-xr-x 1 root root 574 Dec 8 1997 resolve.gif -r-xr-xr-x 1 root root 974 Apr 19 1998 respond.gif -r-xr-xr-x 1 root root 7575 Apr 8 1999 rt.jpeg -r-xr-xr-x 1 root other 7575 Jun 5 2000 rt.jpg -r-xr-xr-x 1 root root 153 Apr 17 1998 sbc.gif -r-xr-xr-x 1 root root 149 Apr 17 1998 sbs.gif -r-xr-xr-x 1 root root 138 Apr 17 1998 slc.gif -r-xr-xr-x 1 root root 147 Apr 17 1998 srs.gif -r-xr-xr-x 1 root root 448 Dec 8 1997 take.gif -r-xr-xr-x 1 root root 889 Apr 19 1998 up.gif rt/lib/rt: total 42 dr-xr-xr-x 2 root root 512 Feb 28 2000 database -r-xr-xr-x 1 root root 18184 Sep 30 1999 database.pm dr-xr-xr-x 2 root root 512 Feb 28 2000 support dr-xr-xr-x 5 root root 512 Feb 28 2000 ui rt/lib/rt/database: total 90 -r-xr-xr-x 1 root root 15729 Jul 7 1999 admin.pm -r-xr-xr-x 1 root root 4726 Jul 8 1999 config.pm -r-xr-xr-x 1 root root 2528 Sep 30 1999 content.pm -r-xr-xr-x 1 root root 21206 Dec 4 1999 manipulate.pm rt/lib/rt/support: total 28 -r-xr-xr-x 1 root root 4466 Dec 10 1999 mail.pm -r-xr-xr-x 1 root root 8801 Oct 21 1999 utils.pm rt/lib/rt/ui: total 6 dr-xr-xr-x 2 root root 512 Feb 28 2000 cli dr-xr-xr-x 2 root root 512 Feb 28 2000 mail dr-xr-xr-x 2 root root 512 Feb 28 2000 web rt/lib/rt/ui/cli: total 70 -r-xr-xr-x 1 root root 10672 Jun 15 1999 admin.pm -r-xr-xr-x 1 root root 11005 Oct 4 1999 manipulate.pm -r-xr-xr-x 1 root root 11152 Nov 8 1999 query.pm -r-xr-xr-x 1 root root 1395 Jan 1 1998 support.pm rt/lib/rt/ui/mail: total 30 -r-xr-xr-x 1 root root 14899 Feb 23 2000 manipulate.pm rt/lib/rt/ui/web: total 156 -r-xr-xr-x 1 root root 16888 Dec 6 1999 admin.pm -r-xr-xr-x 1 root root 7205 Jun 29 1999 auth.pm -r-xr-xr-x 1 root root 17381 Dec 22 1999 forms.pm -r-xr-xr-x 1 root root 29349 Dec 22 1999 manipulate.pm -r-xr-xr-x 1 root root 6910 Jul 6 1999 support.pm rt/transactions: total 4 drwxr-x--- 9 rt other 512 Dec 1 08:24 2000 drwxr-x--- 6 rt nobody 512 Apr 1 10:25 2001 rt/transactions/2000: total 14 drwxr-x--- 26 rt other 512 Aug 31 2000 Aug drwxr-x--- 23 rt other 512 Dec 31 00:14 Dec drwxr-x--- 24 rt other 512 Jul 31 2000 Jul drwxr-x--- 13 rt other 512 Jun 30 2000 Jun drwxr-x--- 26 rt other 512 Nov 30 11:39 Nov drwxr-x--- 28 rt other 512 Oct 31 06:18 Oct drwxr-x--- 28 rt other 512 Sep 29 2000 Sep rt/transactions/2000/Aug: total 56 drwxr-x--- 2 rt other 1536 Aug 1 2000 1 drwxr-x--- 2 rt nobody 512 Aug 10 2000 10 drwxr-x--- 2 rt other 512 Aug 11 2000 11 drwxr-x--- 2 rt nobody 512 Aug 14 2000 14 drwxr-x--- 2 rt nobody 512 Aug 15 2000 15 drwxr-x--- 2 rt other 512 Aug 16 2000 16 drwxr-x--- 2 rt other 1536 Aug 17 2000 17 drwxr-x--- 2 rt other 1024 Aug 18 2000 18 drwxr-x--- 2 rt other 512 Aug 19 2000 19 drwxr-x--- 2 rt other 1536 Aug 2 2000 2 drwxr-x--- 2 rt other 512 Aug 21 2000 21 drwxr-x--- 2 rt other 512 Aug 22 2000 22 drwxr-x--- 2 rt other 512 Aug 23 2000 23 drwxr-x--- 2 rt other 512 Aug 24 2000 24 drwxr-x--- 2 rt nobody 512 Aug 25 2000 25 drwxr-x--- 2 rt other 512 Aug 26 2000 26 drwxr-x--- 2 rt other 512 Aug 28 2000 28 drwxr-x--- 2 rt other 512 Aug 29 2000 29 drwxr-x--- 2 rt other 1536 Aug 3 2000 3 drwxr-x--- 2 rt staff 512 Aug 30 2000 30 drwxr-x--- 2 rt other 512 Aug 31 2000 31 drwxr-x--- 2 rt other 1024 Aug 4 2000 4 drwxr-x--- 2 rt other 512 Aug 7 2000 7 drwxr-x--- 2 rt other 512 Aug 9 2000 9 rt/transactions/2000/Aug/1: total 210 -rw-r--r-- 1 rt other 3944 Aug 1 2000 123.1081 -rw-r--r-- 1 rt other 2735 Aug 1 2000 123.1083 -rw-r--r-- 1 rt nobody 43 Aug 1 2000 13.1104 -rw-r--r-- 1 rt nobody 14 Aug 1 2000 16.1106 -rw-r--r-- 1 rt other 2548 Aug 1 2000 16.1107 -rw-r--r-- 1 rt other 1152 Aug 1 2000 160.1078 -rw-r--r-- 1 rt other 1566 Aug 1 2000 160.1079 -rw-r--r-- 1 rt nobody 377 Aug 1 2000 160.1095 -rw-r--r-- 1 rt other 1451 Aug 1 2000 161.1080 -rw-r--r-- 1 rt other 2325 Aug 1 2000 162.1082 -rw-r--r-- 1 rt nobody 42 Aug 1 2000 163.1084 -rw-r--r-- 1 rt nobody 94 Aug 1 2000 163.1089 -rw-r--r-- 1 rt other 772 Aug 1 2000 164.1102 -rw-r--r-- 1 rt other 956 Aug 1 2000 164.1108 -rw-r--r-- 1 rt other 2417 Aug 1 2000 164.1109 -rw-r--r-- 1 rt other 943 Aug 1 2000 164.1112 -rw-r--r-- 1 rt other 1962 Aug 1 2000 164.1113 -rw-r--r-- 1 rt other 3380 Aug 1 2000 164.1117 -rw-r--r-- 1 rt nobody 138 Aug 1 2000 165.1103 -rw-r--r-- 1 rt other 742 Aug 1 2000 166.1110 -rw-r--r-- 1 rt other 1281 Aug 1 2000 166.1114 -rw-r--r-- 1 rt nobody 150 Aug 1 2000 166.1120 -rw-r--r-- 1 rt staff 256 Aug 1 2000 167.1121 -rw-r--r-- 1 rt staff 254 Aug 1 2000 167.1122 -rw-r--r-- 1 rt staff 135 Aug 1 2000 167.1123 -rw-r--r-- 1 rt staff 234 Aug 1 2000 167.1124 -rw-r--r-- 1 rt staff 245 Aug 1 2000 167.1125 -rw-r--r-- 1 rt other 1343 Aug 1 2000 168.1126 -rw-r--r-- 1 rt other 1343 Aug 1 2000 169.1127 -rw-r--r-- 1 rt other 1343 Aug 1 2000 170.1128 -rw-r--r-- 1 rt other 1343 Aug 1 2000 171.1129 -rw-r--r-- 1 rt other 1343 Aug 1 2000 172.1130 -rw-r--r-- 1 rt other 1343 Aug 1 2000 173.1131 -rw-r--r-- 1 rt other 1343 Aug 1 2000 174.1132 -rw-r--r-- 1 rt other 1343 Aug 1 2000 175.1133 -rw-r--r-- 1 rt other 1343 Aug 1 2000 176.1134 -rw-r--r-- 1 rt other 1343 Aug 1 2000 177.1135 -rw-r--r-- 1 rt other 1343 Aug 1 2000 178.1136 -rw-r--r-- 1 rt other 1343 Aug 1 2000 179.1137 -rw-r--r-- 1 rt other 1343 Aug 1 2000 180.1138 -rw-r--r-- 1 rt other 1343 Aug 1 2000 181.1139 -rw-r--r-- 1 rt other 1343 Aug 1 2000 182.1140 -rw-r--r-- 1 rt other 1343 Aug 1 2000 183.1141 -rw-r--r-- 1 rt other 1343 Aug 1 2000 184.1142 -rw-r--r-- 1 rt other 1343 Aug 1 2000 185.1143 -rw-r--r-- 1 rt other 1343 Aug 1 2000 186.1144 -rw-r--r-- 1 rt other 1343 Aug 1 2000 187.1145 -rw-r--r-- 1 rt other 1343 Aug 1 2000 188.1146 -rw-r--r-- 1 rt other 1343 Aug 1 2000 189.1147 -rw-r--r-- 1 rt other 1343 Aug 1 2000 190.1148 -rw-r--r-- 1 rt other 1343 Aug 1 2000 191.1149 -rw-r--r-- 1 rt other 1343 Aug 1 2000 192.1150 -rw-r--r-- 1 rt other 1343 Aug 1 2000 193.1151 -rw-r--r-- 1 rt other 1343 Aug 1 2000 194.1152 -rw-r--r-- 1 rt other 3759 Aug 1 2000 40.1111 -rw-r--r-- 1 rt nobody 47 Aug 1 2000 40.1116 rt/transactions/2000/Aug/10: total 10 -rw-r--r-- 1 rt nobody 102 Aug 10 2000 142.1447 -rw-r--r-- 1 rt nobody 345 Aug 10 2000 148.1449 -rw-r--r-- 1 rt nobody 114 Aug 10 2000 148.1451 -rw-r--r-- 1 rt other 830 Aug 10 2000 227.1453 -rw-r--r-- 1 rt nobody 363 Aug 10 2000 227.1454 rt/transactions/2000/Aug/11: total 10 -rw-r--r-- 1 rt other 1271 Aug 11 2000 139.1459 -rw-r--r-- 1 rt other 1101 Aug 11 2000 252.1456 -rw-r--r-- 1 rt nobody 495 Aug 11 2000 94.1462 rt/transactions/2000/Aug/14: total 64 -rw-r--r-- 1 rt other 1409 Aug 14 2000 105.1469 -rw-r--r-- 1 rt other 1336 Aug 14 2000 105.1470 -rw-r--r-- 1 rt other 1165 Aug 14 2000 105.1474 -rw-r--r-- 1 rt other 1024 Aug 14 2000 139.1464 -rw-r--r-- 1 rt other 1342 Aug 14 2000 142.1468 -rw-r--r-- 1 rt other 1457 Aug 14 2000 142.1487 -rw-r--r-- 1 rt other 1438 Aug 14 2000 148.1467 -rw-r--r-- 1 rt other 1610 Aug 14 2000 227.1465 -rw-r--r-- 1 rt other 2807 Aug 14 2000 227.1466 -rw-r--r-- 1 rt other 898 Aug 14 2000 227.1473 -rw-r--r-- 1 rt other 1215 Aug 14 2000 251.1471 -rw-r--r-- 1 rt other 971 Aug 14 2000 251.1475 -rw-r--r-- 1 rt nobody 921 Aug 14 2000 253.1463 -rw-r--r-- 1 rt other 1584 Aug 14 2000 253.1486 -rw-r--r-- 1 rt other 889 Aug 14 2000 254.1472 -rw-r--r-- 1 rt other 1196 Aug 14 2000 255.1478 -rw-r--r-- 1 rt other 804 Aug 14 2000 255.1479 -rw-r--r-- 1 rt nobody 500 Aug 14 2000 55.1476 -rw-r--r-- 1 rt other 1482 Aug 14 2000 55.1477 -cut- Randy Millis Network Administrator Electrical and Computer Engineering University of Calgary 2500 University Dr. N.W. Calgary, Alberta Canada T2N 1N4 Tel: 403-220-4864 Fax: 403-282-6855 rmillis at enel.ucalgary.ca http://www.enel.ucalgary.ca/ ======================================================================= If you are making an Electrical and Computer Engineering Department help or service request please use the web form at http://www.enel.ucalgary.ca/prssform.html or e-mail help at enel.ucalgary.ca. ======================================================================= From grant at pico.apple.com Mon Apr 16 17:38:40 2001 From: grant at pico.apple.com (Grant Miller) Date: Mon, 16 Apr 2001 14:38:40 -0700 Subject: [rt-users] Feature list for RT 2? Message-ID: <20010416143840.B25042@pico.apple.com> Is there a document somewhere describing the features of RT 2 (vs. RT1)? I'm hacking on RT 1 and have some larger projects that I would rather not do if they are going to be in RT 2. Features that are "on my todo list": Queue filter options being saved for each user so that you don't have to set them each time you login to the web interface. Spelling checker in the comment and replies. Some sort of auto-redirect/vacation functionality so that when a user is out for a week, responses are sent to another RT user. Thanks. -Grant Miller grant at pico.apple.com Unix Systems Admin, Engineering Compute Services From hermann at rodeios.com Tue Apr 17 08:34:25 2001 From: hermann at rodeios.com (Hermann Wecke) Date: Tue, 17 Apr 2001 08:34:25 -0400 (EDT) Subject: [rt-users] Weird problem with queue In-Reply-To: <20010415203433.A21519@mopac> Message-ID: Problem solved. The "abuse" queue was the first one after I compiled the source. Following the instructions, I created the queue using the CLI: ./rtadmin queue -create abuse The second queue (security) was created using the admin-webrt.cgi. So, what I did: using the same admin-webrt, I deleted the queue abuse and recreated right after that. Always using the admin-webrt. I suggest you, Edward, to do the same: delete your queue - probabily created via CLI interface - and recreate it using admin-webrt. Hermann On Sun, 15 Apr 2001, Edward Christians wrote: > I have the same problem, same release, same situation - the allow > non-members queue boxes are all checked. Figured it was a newbie > problem but I've had no luck stopping it as yet. > > Thanks, > Ed Christians > > On Apr 15, Hermann Wecke wrote: > > > > One of my queues is rejecting any new message with this error message: > > > > >>> > > There has been an error: > > There has been an error with your request: > > You don't have permission to create requests in this queue. Either you're > > not a queue member or non-members aren't allowed to create requests in > > this queue. > > > > Your message is reproduced below: > > <<< > > > > If the message bears a ticket number, it will be accepted. > > > > The "Allow non-members to create requests" box is checked for both > > queues, including this one that is not accepting new messages/creating > > new tasks. > > > > Running RT 1.0.7 From ulrikn at orangewebcompany.com Tue Apr 17 09:42:40 2001 From: ulrikn at orangewebcompany.com (Ulrik Nielsen) Date: Tue, 17 Apr 2001 15:42:40 +0200 Subject: [rt-users] rt and atachments Message-ID: <5552DAEE5A562041AE4F93992DA4F55C016EB8@watermelon.owc.dk> What would happen if a user posted a reply and attached a file? Or another way of asking; How does rt handle attachments??? -un-> ulrik nielsen From hermann at rodeios.com Tue Apr 17 09:50:27 2001 From: hermann at rodeios.com (Hermann Wecke) Date: Tue, 17 Apr 2001 09:50:27 -0400 (EDT) Subject: [rt-users] rt and atachments In-Reply-To: <5552DAEE5A562041AE4F93992DA4F55C016EB8@watermelon.owc.dk> Message-ID: The stripmime "addon" will save this message to a folder. The stripmime must be included after you install RT. It is not part of it. If you don't have stripmime, the attach will be included in the body of the message/request. On Tue, 17 Apr 2001, Ulrik Nielsen wrote: > What would happen if a user posted a reply and attached a file? > Or another way of asking; > How does rt handle attachments??? From tj.lists at overland.net Tue Apr 17 10:08:38 2001 From: tj.lists at overland.net (Todd Jagger) Date: Tue, 17 Apr 2001 09:08:38 -0500 Subject: [rt-users] empty cases in web In-Reply-To: <20010416161132.A210C11165@pallas.eruditorum.org> References: <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> <28180000.984750798@pyanfar.ece.cmu.edu> <5.1.0.10.2.20010315213718.00afc0a0@mail.overland.net> <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> Message-ID: <5.1.0.12.2.20010417090611.05448810@mail.overland.net> At 11:13 AM 4/16/2001, Split infinity Tech Support wrote: >FWIW, I am seeing the exact same problem. it seems to occur between >8pm and >Midnight, server time, not sure if that has anything to do with it, >but it >might. > >My system is a Pentium III running RedHat 7.0 with mysql-3.23.32 > >Anyone have any ideas what might be happening? > >Jason Weird. You're right, it does do it only between certain times. I went back through the cases and saw the pattern. And I noticed a new case coming in last night at 10pm that was empty on the web, but this morning at 8am cases that came in all had notes in their web tickets. That's really bizarre. TJ From del at obsidian.com Tue Apr 17 12:08:07 2001 From: del at obsidian.com (del) Date: Tue, 17 Apr 2001 12:08:07 -0400 Subject: [rt-users] CC field Message-ID: <5.0.2.1.2.20010417104903.00a8a0b0@mailbox.ncbi.nlm.nih.gov> Greetings, Can RT access the data in the "CC" (carbon-copy)field of a message request and automatically use it in the "CC" field of a response to that msg...? Often when creating a request, our users often "CC" other users in that request and "CC" users must be incuded on all responses.... Is this one of those RTFM/RTFA issues?? thanks donnie thanks donnie From rreed at ist.ucf.edu Tue Apr 17 13:04:35 2001 From: rreed at ist.ucf.edu (Robert Reed) Date: Tue, 17 Apr 2001 13:04:35 -0400 Subject: [rt-users] RT Mail In-Reply-To: Message-ID: Speaking of "RTFM", can someone point me to it? I got a user manual in the distribution package (1.0.7), but it is VERY lean and doesn't go into mail handling. I am trying to better understand that particular issue. Any pointers would be greatly appreciated. Robert W. Reed Program Director (Interim) Department of Information & Learning Technology Institute for Simulation & Training University of Central Florida 3280 Progress Drive Orlando, Florida 32826 407-882-1365 rreed at ist.ucf.edu -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On Behalf Of del Sent: Tuesday, April 17, 2001 12:08 PM To: rt-users at lists.fsck.com Subject: [rt-users] CC field Greetings, Can RT access the data in the "CC" (carbon-copy)field of a message request and automatically use it in the "CC" field of a response to that msg...? Often when creating a request, our users often "CC" other users in that request and "CC" users must be incuded on all responses.... Is this one of those RTFM/RTFA issues?? thanks donnie thanks donnie _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From NCurri at fastcompany.com Tue Apr 17 13:50:33 2001 From: NCurri at fastcompany.com (Neil Curri) Date: Tue, 17 Apr 2001 13:50:33 -0400 Subject: [rt-users] moving RT Message-ID: <361D0AC11FC34E4C9AE9A723506570133282@FC-EXCH> Hi folks, I'm moving RT from one host to another, and having difficulty getting the dependencies installed on the new machine. Specifically, I'm having trouble installing Msql-Mysql-modules. I told the makefile to connect to MySQL using my root account and password, and to test the drivers using the "test" database. As you can see from my output from "make test" it's failing to connect to mysql. I do have a fresh install of MySQL running, and it seems to be working just fine. Perhaps I mistyped the password? In that case, I tried running "make clean" then re-running "perl Makefile.PL". However, it did not ask me again what database or account I wanted to use to test the MySQL drivers. So, I'm not sure how I can re-enter the root MySQL password in case I made a typo when first running the script... Any hints? See my "make test" output below. Thanks in advance. -Neil make[1]: Entering directory `/usr/local/Msql-Mysql-modules-1.2216/mysql' make[1]: Leaving directory `/usr/local/Msql-Mysql-modules-1.2216/mysql' make[1]: Entering directory `/usr/local/Msql-Mysql-modules-1.2216/mysql' PERL_DL_NONLAZY=1 /usr/bin/perl -I../blib/arch -I../blib/lib -I/usr/lib/perl5/5.6.0/i386-linux -I/usr/lib/perl5/5.6.0 -e 'use Test::Harness qw(&runtests $verbose); $verbose=0; runtests @ARGV;' t/*.t t/00base............ok t/10dsnlist.........ok t/20createdrop......ok t/30insertfetch.....ok t/40bindparam.......ok t/40blobs...........ok t/40listfields......ok t/40nulls...........ok t/40numrows.........ok t/50chopblanks......ok t/50commit..........ok, 14/30 skipped: No transactions t/60leaks...........skipped test on this platform t/ak-dbd! ............ok t/akmisc............Mysql->connect(database=test;host=ginger) failed: Access denied for user: 'root at ginger' (Using password: YES) at t/akmisc.t line 133 t/akmisc............NOK 1Cannot connect: Access denied for user: 'root at ginger' (Using password: YES) It looks as if your server (on ginger) is not up and running. This test requires a running server. Please make sure your server is running and retry. t/akmisc............dubious Test returned status 10 (wstat 2560, 0xa00) DIED. FAILED tests 1-351 Failed 351/351 tests, 0.00% okay t/dbdadmin..........ok t/mysql2............Mysql->connect(database=test;host=ginger) failed: Access denied for user: 'root at ginger' (Using password: YES) at t/mysql2.t line 23 Can't call method "getserverinfo" on an undefined value at t/mysql2.t line 24. t/mysql2............dubious Test returned status 255 (wstat 65280, 0xff00) t/mysql.............Mysql->connect(database=test;host=ginger) failed: Access denied for user: 'root at ginger' (Using password: YES) at t/mysql.t line 48 not ok 1: Access denied for user: 'root at ginger' (Using password: YES) It looks as if your server (on ginger) is not up and running. This test requires a running server. Please make sure your server is running and retry. FAILED tests 1-68 Failed 68/68 tests, 0.00% okay Failed Test Status Wstat Total Fail Failed List of failed ----------------------------------------------------------------------------- -- t/akmisc.t 10 2560 351 351 100.00% 1-351 t/mysql.t 68 68 100.00% 1-68 t/mysql2.t 255 65280 ?? ?? % ?? 1 test and 14 subtests skipped. Failed 3/17 test scripts, 82.35% okay. 419/709 subtests failed, 40.90% okay. make[1]: *** [test_dynamic] Error 29 make[1]: Leaving directory `/usr/local/Msql-Mysql-modules-1.2216/mysql' make: *** [test] Error 2 From jesse at fsck.com Tue Apr 17 23:02:45 2001 From: jesse at fsck.com (Jesse) Date: Tue, 17 Apr 2001 23:02:45 -0400 Subject: [rt-users] empty cases in web In-Reply-To: <5.1.0.12.2.20010417090611.05448810@mail.overland.net>; from tj.lists@overland.net on Tue, Apr 17, 2001 at 09:08:38AM -0500 References: <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> <28180000.984750798@pyanfar.ece.cmu.edu> <5.1.0.10.2.20010315213718.00afc0a0@mail.overland.net> <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> <20010416161132.A210C11165@pallas.eruditorum.org> <5.1.0.12.2.20010417090611.05448810@mail.overland.net> Message-ID: <20010417230245.M24745@pallas.fsck.com> sounds like your webserver and mailserver processes have different ideas about the current timezone. This design flaw is fixed in RT2 On Tue, Apr 17, 2001 at 09:08:38AM -0500, Todd Jagger wrote: > At 11:13 AM 4/16/2001, Split infinity Tech Support wrote: > >FWIW, I am seeing the exact same problem. it seems to occur between > >8pm and > >Midnight, server time, not sure if that has anything to do with it, > >but it > >might. > > > >My system is a Pentium III running RedHat 7.0 with mysql-3.23.32 > > > >Anyone have any ideas what might be happening? > > > >Jason > > Weird. You're right, it does do it only between certain times. I went > back through the cases and saw the pattern. And I noticed a new case > coming in last night at 10pm that was empty on the web, but this > morning at 8am cases that came in all had notes in their web > tickets. That's really bizarre. > > TJ > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 pretty soon we're going to HAVE to have hypertext mail! --Tim Berners Lee. (8 Jan 1993 on www-talk) From teo.dehesselle at uts.edu.au Tue Apr 17 23:33:03 2001 From: teo.dehesselle at uts.edu.au (Teo de Hesselle) Date: Wed, 18 Apr 2001 13:33:03 +1000 Subject: [rt-users] Auto-Ownership Message-ID: <3ADD0AEF.C781EB6E@uts.edu.au> Is it possible to configure (or hack?) RT 1.0.7 so any user who replies to a request automatically gains ownership ? Thank you for any assistance. -- T?o de Hesselle Systems Administrator Information Technology Division University of Technology, Sydney From kisanak at cbn.net.id Wed Apr 18 01:14:13 2001 From: kisanak at cbn.net.id (kisanak at cbn.net.id) Date: Wed, 18 Apr 2001 12:14:13 +0700 (JAVT) Subject: [rt-users] Full Header in 1.0.7 Message-ID: Dear All, I just wonder if you could tell me how to enable options "full email header" in rt ver 1.0.7, Thanks. Regards, From paul at eurobell.net Wed Apr 18 10:54:07 2001 From: paul at eurobell.net (Paul Morrison) Date: Wed, 18 Apr 2001 15:54:07 +0100 Subject: SV: SV: [rt-users] got a 500 promlem.. In-Reply-To: <20010406145446.E22466@sarah.flower.pot> Message-ID: Perhaps your config.ph is wrong try $template_dir="/usr/local/apache/vhosts/rt/etc/templates"; I however dont seem to be alse to get the templates to work anyway (nothing displaying), anyone got any ideas? -- "Eurobell (Holdings) PLC, Registered in England No 02904215 Registered Office: Eurobell House, Churchill Court, Manor Royal, Crawley, West Sussex, RH10 2PN Tel (National): 01293 400444, Tel: (International) +44 1293 400444 This message is subject to and does not create or vary any contractual relationship between Eurobell (Holdings) PLC, its subsidiaries or affiliates ("Eurobell") and you. Internet communications are not secure and therefore Eurobell does not accept legal responsibility for the contents of this message. Any view or opinions expressed are those of the author. The message is intended for the addressee only and its contents and any attached files are strictly confidential. If you have received this message in error, please telephone the number above." -----Original Message----- From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On Behalf Of sam at eigroup.com Sent: 06 April 2001 14:55 To: 'rt-users at lists.fsck.com' Subject: Re: SV: SV: [rt-users] got a 500 promlem.. I just installed rt on a FreeBSD box (having previoulsy used it on Linux)... it appeared to install OK, I made a dummy queue, when I tried to create a request in the queue I saw this in the 'comment' box: The specified template is missing or inaccessable. (/usr/local/rt/etc/templates/queues/friday/web_create) However, the custom content which was supposed to fill the template was: any clues? Sam ;) -- Windows has detected that you have moved your mouse; you must restart your computer for changes to take effect... -- **************************************************************************** **** * * * This email and any files transmitted with it are confidential and intended * * solely for the use of the individual or entity to whom they are addressed. * * Copying this email or in any way disseminating its content to any other * * person is strictly prohibited. If you have received this email in error * * please notify postmaster at eigroup.com * * * ********fnord*************************************************************** **** _______________________________________________ rt-users mailing list rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users From dweir at scienide.uwaterloo.ca Wed Apr 18 11:38:06 2001 From: dweir at scienide.uwaterloo.ca (Doug Weir) Date: Wed, 18 Apr 2001 11:38:06 -0400 Subject: [rt-users] cgi interface and mysql module problems with rt-1.0.7 Message-ID: Problem #1: During the 'make test' phase of the installation of the Msql-Mysql-modules-1.2215 (and subsequently Msql-Mysql-modules-1.2216 in hopes of finding a solution in a more current version) I get this (when I try to test either version): --- snip --- dweir(root)@scienide[70]% make test PERL_DL_NONLAZY=1 /.software/local/.admin/bins/bin/perl -I../blib/arch -I../blib/lib -I/software/perl-5.005/lib/arch/5.005 -I/software/perl-5.005/lib -e 'use Test::Harness qw(&runtests $verbose); $verbose=0; runtests @ARGV;' t/*.t t/00base............ok t/10dsnlist.........ok t/20createdrop......ok t/30insertfetch.....ok t/40bindparam.......ok t/40blobs...........ok t/40listfields......ok t/40nulls...........ok t/40numrows.........ok t/50chopblanks......ok t/50commit..........ok, 14/30 subtests skipped t/60leaks...........skipping test on this platform t/ak-dbd............ok t/akmisc............FAILED test 44 Failed 1/351 tests, 99.72% okay t/dbdadmin..........ok t/mysql.............FAILED test 23 Failed 1/68 tests, 98.53% okay t/mysql2............ok Failed Test Status Wstat Total Fail Failed List of failed ------------------------------------------------------------------------------- t/akmisc.t 351 1 0.28% 44 t/mysql.t 68 1 1.47% 23 1 test skipped, plus 14 subtests skipped. Failed 2/17 test scripts, 88.24% okay. 2/746 subtests failed, 99.73% okay. *** Error code 2 (bu21) *** Error code 1 (bu21) --- snip --- Ok - so I looked at the specific tests one at a time: --- snip --- dweir(root)@scienide[76]% perl mysql.t 1..68 ok 1 ok 2 ok 3 Writing some test records. ok 4 ok 5 Checking numfields. ok 6 Checking table. ok 7 ok 8 Checking type. ok 9 Checking number of rows. ok 10 ok 11 ok 12 ok 13 ok 14 ok 15 ok 16 ok 17 ok 18 ok 19 ok 20 ok 21 ok 22 not ok 23 ok 24 ok 25 ok 26 ok 27 ok 28 ok 29 ok 30 ok 31 ok 32 ok 33 ok 34 ok 35 ok 36 ok 37 ok 38 ok 39 ok 40 ok 41 ok 42 ok 43 ok 44 ok 45 ok 46 ok 47 ok 48 ok 49 ok 50 ok 51 ok 52 ok 53 ok 54 ok 55 ok 56 ok 57 ok 58 ok 59 ok 60 ok 61 ok 62 ok 63 ok 64 ok 65 ok 66 ok 67 ok 68 --- snip --- and the other one: --- snip --- dweir(root)@scienide[77]% perl akmisc.t Verifying whether fetchrow returns TRUE for results. 1..351 First connect to server ok 1 ok 2 ok 3 Trying two argument connect ok 4 ok 5 Undefined subroutine &main::TableDefinition called at akmisc.t line 171. --- snip --- Something is definitely amiss, but since I can manipulate the rt tables in the mysql database using the CLI utilities it can't be all that fatal of a problem, if somebody knows of what might be wrong here I'd welcome your input. FWIW - I'm a MySQL neophyte so chances are my inexperience may be the monkeywrench in the gears. Problem #2: Whenever I go to the web interface http://localhost/rt/webrt.cgi or admin-webrt.cgi I get the flashy screen with the dialogue boxes. Depending on whether I'm using a UNIXified netscape port (HTTP_USER_AGENT = Mozilla/4.51C-SGI [en] (X11; I; IRIX64 6.5 IP27) or IE 5.5 (HTTP_USER_AGENT = Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0) I get two vastly different results whenever I fill out the fields and then click on login. With UNIXified netscape I get: --- snip --- Not Found The requested URL /rt/webrt.cgi was not found on this server. --- snip --- And a not-so-helpful message in the httpd error_log saying: [Wed Apr 18 11:23:18 2001] [error] [client 129.97.80.205] script not found or unable to stat: /usr/local/rt/bin/cgi/webrt.cgi or [Wed Apr 18 11:28:59 2001] [error] [client 129.97.80.205] script not found or unable to stat: /usr/local/rt/bin/cgi/admin-webrt.cgi These files DO exist in that location... so it must not be able to 'stat' them whatever that means. Here is the skinny on these files (ls -alF): ---s--x--x 3 rt sys 29304 Apr 17 23:04 webrt.cgi* ---s--x--x 3 rt sys 29304 Apr 17 23:04 admin-webrt.cgi* With IE 5.5 I get the flashy login screen back again with the fields cleared. If I click on the 'send cookies to all scripts' checkbox I get the same thing... the login screen comes back with all the fields empty. No error messages in the httpd error_log file either. (Lynx gets this kind of treatment too - no errors and the login screen returns). Needless to say I'm confused. We are running: uname -a -------- IRIX64 scienide 6.5 04151556 IP27 perl -V ------- Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration: Platform: osname=irix, osvers=6.5, archname=IP32-irix-thread uname='irix irix65 6.5 07271714 ip32 ' hint=previous, useposix=true, d_sigaction=define usethreads=define useperlio=undef d_sfio=undef Compiler: cc='cc -n32', optimize='-O3', gccversion= cppflags='-I/software/db-2.6.4/include -D_BSD_TYPES -D_BSD_TIME -OPT:Olimit=0:space=ON -I/usr/local/include -DLANGUAGE_C' ccflags ='-I/software/db-2.6.4/include -D_BSD_TYPES -D_BSD_TIME -woff 1009,1110,1184 -OPT:Olimit=0:space=ON -I/usr/local/include -DLANGUAGE_C' stdchar='unsigned char', d_stdstdio=define, usevfork=false intsize=4, longsize=4, ptrsize=4, doublesize=8 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16 alignbytes=8, usemymalloc=n, prototype=define Linker and Libraries: ld='cc -n32', ldflags =' -L/usr/local/lib32 -L/usr/local/lib' libpth=/usr/local/lib /usr/lib32 /lib32 /lib /usr/lib libs=-lm -lpthread libc=/usr/lib32/libc.so, so=so, useshrplib=false, libperl=libperl.a Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags=' ' cccdlflags=' ', lddlflags='-n32 -shared -L/usr/local/lib32 -L/usr/local/lib' Characteristics of this binary (from libperl): Built under irix Compiled at Aug 11 1999 08:26:32 @INC: /software/perl-5.005/lib/arch/5.005 /software/perl-5.005/lib /software/perl-5.005/lib/site_perl/arch /software/perl-5.005/lib/site_perl . mysql -V -------- mysql Ver 9.38 Distrib 3.22.32, for sgi-irix6.5 (mips) Others: ------- CGI.pm-2.753 DBI-1.15 Digest-MD5-2.13 Msql-Mysql-modules-1.2216 apache_1.3.19 rt-1.0.7 Luckily I got RT 1.0.7 to install on another machine RH6.0 and it works great... now if I can only get this machine to follow suit... Any help would be greatly appreciated. ------------------------------------------------------------------------ Douglas Weir dweir at theochem.uwaterloo.ca Chemical Physics Dept. Earth-Science & Chemistry 330A University Of Waterloo (519) 888-4567 x6110 ------------------------------------------------------------------------ ANTI-SPAM Policy: Only mail addressed "To:" dweir (this excludes all of 'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing lists will survive the spam filtering process. From dale at bewley.net Wed Apr 18 14:08:31 2001 From: dale at bewley.net (Dale Bewley) Date: Wed, 18 Apr 2001 11:08:31 -0700 (PDT) Subject: [rt-users] mime outlook ms-tnef jumble ( Message-ID: I'm anxiously waiting for a beta of RT2 that will migrate old tickets in the hopes that the mime support is better, among other things of course. How are people dealing with mail from Outlook that just shows up in base64 in the ticket? Anyone come up with any clever work arounds? I need a stopgap to keep the powers that be from getting a wandering eye. Any modification to the client isn't acceptible (but i'd still like to hear about it as i don't use outlook and i'm not familiar with it) because we have too many diverse users. -- Dale Bewley - Bewley Internet Solutions Inc. http://bewley.net/ From dweir at scienide.uwaterloo.ca Thu Apr 19 00:17:54 2001 From: dweir at scienide.uwaterloo.ca (Doug Weir) Date: Thu, 19 Apr 2001 00:17:54 -0400 Subject: [rt-users] cgi interface and mysql module problems with rt-1.0.7 Message-ID: Ah ha! Ok a little more digging has unearthed an interesting problem with the suid_wrapper program. It seems that somewhere within its bowels it is appending (one or more) unprintable characters to program name that is wrapped around. A raw ascii dump of the httpd error_log files actually shows this: --- snip --- [Wed Apr 18 23:45:25 2001] [error] [client 24.11.26.176] script not found or unable to stat: /usr/local/rt/bin/cgi/webrt.cgi^A [Thu Apr 19 00:03:10 2001] [error] [client 24.11.26.176] script not found or unable to stat: /usr/local/rt/bin/cgi/admin-webrt.cgi^A [Thu Apr 19 00:03:35 2001] [error] [client 24.11.26.176] script not found or unable to stat: /usr/local/rt/bin/cgi/admin-webrt.cgi^A --- snip --- Jesse, any idea where in these unprintable characters may be coming from ? I've tried compiling with CC=gcc and CC=cc but get the same result. Thanks in advance weirD ------------------------------------------------------------------------ Douglas Weir dweir at theochem.uwaterloo.ca Chemical Physics Dept. Earth-Science & Chemistry 330A University Of Waterloo (519) 888-4567 x6110 ------------------------------------------------------------------------ ANTI-SPAM Policy: Only mail addressed "To:" dweir (this excludes all of 'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing lists will survive the spam filtering process. From kisanak at cbn.net.id Thu Apr 19 02:34:41 2001 From: kisanak at cbn.net.id (kisanak at cbn.net.id) Date: Thu, 19 Apr 2001 13:34:41 +0700 (JAVT) Subject: [rt-users] Split Total Ser Number. Message-ID: Dear All. Could we limit total of ser number per page, (ex: 20 - 30 ser number per page). Thanks Regards, From ulrikn at orangewebcompany.com Thu Apr 19 04:42:04 2001 From: ulrikn at orangewebcompany.com (Ulrik Nielsen) Date: Thu, 19 Apr 2001 10:42:04 +0200 Subject: [rt-users] rt mail to requestor Message-ID: <5552DAEE5A562041AE4F93992DA4F55C016ED3@watermelon.owc.dk> Hi There Is to possible to configure rt to not send requestors mails at all? I as root wants to controle the mailflow to the requestors. -un-> ulrik nielsen From shane at michtel.com Thu Apr 19 09:54:00 2001 From: shane at michtel.com (shane) Date: Thu, 19 Apr 2001 09:54:00 -0400 Subject: [rt-users] rt-mailgate Message-ID: I once found some documentation (somewhere) on rt-mailgate, the different -options for it, and how to setup the various email aliases, etc. I am unable to find this information again, can anybody point me in the right direction? Thanks, Shane From clint at ntg.com Thu Apr 19 10:20:18 2001 From: clint at ntg.com (Clint Simmons) Date: Thu, 19 Apr 2001 09:20:18 -0500 Subject: [rt-users] Qmail Message-ID: I'm not sure if this question has been answered before or not.. Has anyone been able to get RT successfully working with Qmail? Thanks. Clint Simmons System Administrator Network Technology Group From deejoe at iastate.edu Thu Apr 19 10:32:29 2001 From: deejoe at iastate.edu (D. Joe Anderson) Date: Thu, 19 Apr 2001 09:32:29 -0500 (CDT) Subject: [rt-users] cgi interface and mysql module problems with rt-1.0.7 In-Reply-To: Message-ID: On Wed, 18 Apr 2001, Doug Weir wrote: > These files DO exist in that location... so it must not be able to 'stat' > them whatever that means. stat is a Unix system call, to get the "status" of a file. Under Linux, there's a command line interface to the call, I don't know if there is under IRIX. > Here is the skinny on these files (ls -alF): > > ---s--x--x 3 rt sys 29304 Apr 17 23:04 webrt.cgi* > ---s--x--x 3 rt sys 29304 Apr 17 23:04 admin-webrt.cgi* I'm guessing this is the problem--AFAIK, script files have to be readable in order to be executable, and these aren't readable. IIRC, there's a FAQ or something in the other documentation for RT that describes a command to check and fix the ownership and permissions on your RT install. Take a look for that. --Joe From grant at pico.apple.com Thu Apr 19 10:34:33 2001 From: grant at pico.apple.com (Grant Miller) Date: Thu, 19 Apr 2001 07:34:33 -0700 Subject: [rt-users] Qmail In-Reply-To: ; from clint@ntg.com on Thu, Apr 19, 2001 at 09:20:18AM -0500 References: Message-ID: <20010419073433.A15155@pico.apple.com> On Thu, Apr 19, 2001 at 09:20:18AM -0500, Clint Simmons wrote: > > I'm not sure if this question has been answered before or not.. > > Has anyone been able to get RT successfully working with Qmail? > > Thanks. > Yup Yup. Just make sure to use preline in your .qmail file: | preline /opt/rt/bin/rt-mailgate new correspond -Grant Miller grant at pico.apple.com Unix Systems Admin, Engineering Compute Services From wim at godden.net Thu Apr 19 10:43:59 2001 From: wim at godden.net (Wim Godden) Date: Thu, 19 Apr 2001 16:43:59 +0200 Subject: [rt-users] No correspondence back ? Message-ID: <3ADEF9AF.7B08@godden.net> I have rt set up with : | preline /usr/local/rt/bin/rt-mailgate new correspond in my .qmail-rt The web interface shows the message correctly, so I click Take It and then click Reply. I enter a reply and get : correspondence sent But there's no e-mail being sent to the original person. Any ideas what this might be ? From deejoe at iastate.edu Thu Apr 19 10:50:45 2001 From: deejoe at iastate.edu (D. Joe Anderson) Date: Thu, 19 Apr 2001 09:50:45 -0500 (CDT) Subject: [rt-users] cgi interface and mysql module problems with rt-1.0.7 In-Reply-To: Message-ID: On Thu, 19 Apr 2001, D. Joe Anderson wrote: > On Wed, 18 Apr 2001, Doug Weir wrote: > > > These files DO exist in that location... so it must not be able to 'stat' > > them whatever that means. > > stat is a Unix system call, to get the "status" of a file. Under > Linux, there's a command line interface to the call, I don't know if there > is under IRIX. So far, so good. > > > Here is the skinny on these files (ls -alF): > > > > ---s--x--x 3 rt sys 29304 Apr 17 23:04 webrt.cgi* > > ---s--x--x 3 rt sys 29304 Apr 17 23:04 admin-webrt.cgi* > > I'm guessing this is the problem--AFAIK, script files have to be readable > in order to be executable, and these aren't readable. > > IIRC, there's a FAQ or something in the other documentation for RT that > describes a command to check and fix the ownership and permissions on your > RT install. Take a look for that. Please ignore my comments here--apparently, what I say above is not at all true. Sorry for polluting the list with bad info. --Joe From mick at multinet.no Thu Apr 19 11:48:57 2001 From: mick at multinet.no (Tore Micaelsen) Date: Thu, 19 Apr 2001 17:48:57 +0200 Subject: [rt-users] Qmail References: <20010419073433.A15155@pico.apple.com> Message-ID: <017301c0c8e8$3edfdc00$260c5ac1@multinet.no> Hmm..why is it that? you must use preline i mean..? Tore ----- Original Message ----- From: Grant Miller To: Clint Simmons Cc: Sent: Thursday, April 19, 2001 4:34 PM Subject: Re: [rt-users] Qmail > On Thu, Apr 19, 2001 at 09:20:18AM -0500, Clint Simmons wrote: > > > > I'm not sure if this question has been answered before or not.. > > > > Has anyone been able to get RT successfully working with Qmail? > > > > Thanks. > > > > > Yup Yup. > > Just make sure to use preline in your .qmail file: > > > | preline /opt/rt/bin/rt-mailgate new correspond > > > > -Grant Miller grant at pico.apple.com > > Unix Systems Admin, Engineering Compute Services > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > > > > ---------------------------------------------------------- > This mail has been scanned for viruses by moya.multinet.no > using AmaVis 0.2.1 with the following virus engines: > Kaspersky Labs, F-Secure, Sophos and Innoculate with > signaturefiles updated every hour. > > > > > ---------------------------------------------------------- > This mail has been scanned for viruses by moya.multinet.no > using AmaVis 0.2.1 with the following virus engines: > Kaspersky Labs, F-Secure, Sophos and Innoculate with > signaturefiles updated every hour. > > From grant at pico.apple.com Thu Apr 19 12:02:02 2001 From: grant at pico.apple.com (Grant Miller) Date: Thu, 19 Apr 2001 09:02:02 -0700 Subject: [rt-users] Qmail In-Reply-To: ; from clint@ntg.com on Thu, Apr 19, 2001 at 10:56:59AM -0500 References: Message-ID: <20010419090202.C15155@pico.apple.com> On Thu, Apr 19, 2001 at 10:56:59AM -0500, Clint Simmons wrote: > > Grant, > > The problem i seem to be having is .. > > deferral: Can't_do_setuid/ > > Although is i just try and take +s off rt-mailgate it says it can't > create a ticket #, i'm not sure of the exact error, i rather take > the corrent route and leave it suid > > Any ideas? Hmm, that's strange. I didn't have any problems with setuid stuff. It just worked for me. -Grant Miller grant at pico.apple.com Unix Systems Admin, Engineering Compute Services From clint at ntg.com Thu Apr 19 11:56:59 2001 From: clint at ntg.com (Clint Simmons) Date: Thu, 19 Apr 2001 10:56:59 -0500 Subject: [rt-users] Qmail Message-ID: Grant, The problem i seem to be having is .. deferral: Can't_do_setuid/ Although is i just try and take +s off rt-mailgate it says it can't create a ticket #, i'm not sure of the exact error, i rather take the corrent route and leave it suid Any ideas? Clint /* On Thu, Apr 19, 2001 at 09:20:18AM -0500, Clint Simmons wrote: > > I'm not sure if this question has been answered before or not.. > > Has anyone been able to get RT successfully working with Qmail? > > Thanks. > Yup Yup. Just make sure to use preline in your .qmail file: | preline /opt/rt/bin/rt-mailgate new correspond -Grant Miller grant at pico.apple.com Unix Systems Admin, Engineering Compute Services From jason at splitinfinity.net Thu Apr 19 13:17:27 2001 From: jason at splitinfinity.net (Split infinity Tech Support) Date: Thu, 19 Apr 2001 10:17:27 -0700 Subject: [rt-users] empty cases in web In-Reply-To: <20010417230245.M24745@pallas.fsck.com> References: <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> <28180000.984750798@pyanfar.ece.cmu.edu> <5.1.0.10.2.20010315213718.00afc0a0@mail.overland.net> <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> <20010416161132.A210C11165@pallas.eruditorum.org> <5.1.0.12.2.20010417090611.05448810@mail.overland.net> <20010417230245.M24745@pallas.fsck.com> Message-ID: <20010419171735.298891114F@pallas.eruditorum.org> > sounds like your webserver and mailserver processes have different ideas > about > the current timezone. > This design flaw is fixed in RT2 > Would you recommend using RT2 in a production environment or are there still known bugs that would keep this from being a good idea? Jason -- FREE Web Site Monitoring for ALL! 100% FREE! http://www.ServerRat.com/tag/ Notifies you via: ICQ, AIM and EMAIL! From clint at ntg.com Thu Apr 19 14:56:24 2001 From: clint at ntg.com (Clint Simmons) Date: Thu, 19 Apr 2001 13:56:24 -0500 Subject: [rt-users] Qmail again Message-ID: rt-users.. Let me post the errors i'm getting here.. ------------------------ with suid -rwxr-sr-x 1 root rt 15216 Apr 11 18:01 rt-mailgate ->> Apr 19 15:53:27 tickets qmail: 987713607.371668 delivery 313: deferral: Can't_do_setuid/ ------------------------ without suid -rwxr-xr-x 1 root rt 15216 Apr 11 18:01 rt-mailgate ->> Apr 19 15:54:44 tickets qmail: 987713684.392440 delivery 314: success: No_permission_to_create_tickets_in_the_queue_''.Create_failed:_0_/_0_/_No_pe rmission_to_create_tickets_in_the_queue_''._did_0+0+1/ ------------------------- .qmail-rt ->> | preline /usr/local/apache/tickets/bin/rt-mailgate --queue general --action correspond .qmail-rt-comment ->> | preline /usr/local/apache/tickets/bin/rt-mailgate --queue general --action comment Everything looks pretty good.. Hopefully someone can shed some light on this.. Thanks Clint From rob at world-market.com Thu Apr 19 15:13:10 2001 From: rob at world-market.com (Robert Truesdale) Date: Thu, 19 Apr 2001 12:13:10 -0700 Subject: [rt-users] Microsoft Outlook Message-ID: <017701c0c904$c64c1160$36f71b42@we.mediaone.net> Hello everyone, Has anyone figured out a fix for the MS outlook non word wrap problem? Here is what is happening. When we send a reply and the client is using MS outlook or outlook express the reply gets appended to their message and looks all jumbled. Is there a fix for this? Thanks Robert Truesdale ---------------------------------------------------------------------------- ------- Network Services Director World Market Services http://world-market.com Los Angeles California From jesse at fsck.com Thu Apr 19 22:35:28 2001 From: jesse at fsck.com (Jesse) Date: Thu, 19 Apr 2001 22:35:28 -0400 Subject: [rt-users] rt-mailgate In-Reply-To: ; from shane@michtel.com on Thu, Apr 19, 2001 at 09:54:00AM -0400 References: Message-ID: <20010419223528.Y24745@pallas.fsck.com> the README file, and `rt-mailgate --help` should get you started -j On Thu, Apr 19, 2001 at 09:54:00AM -0400, shane wrote: > I once found some documentation (somewhere) on rt-mailgate, the different > -options for it, and how to setup the various email aliases, etc. > I am unable to find this information again, can anybody point me in the > right direction? > Thanks, > Shane > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 T\'waS br|ll1G 4|\||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb at 1 1|\| 7#E \/\/A83 all |\/|1|\/|53Y W3R3 d4 60r0GR0V3s @|\||> |>4 M0MES wr47H oUTGR4b3. From jesse at fsck.com Thu Apr 19 23:22:05 2001 From: jesse at fsck.com (Jesse) Date: Thu, 19 Apr 2001 23:22:05 -0400 Subject: [rt-users] empty cases in web In-Reply-To: <20010419171735.298891114F@pallas.eruditorum.org>; from jason@splitinfinity.net on Thu, Apr 19, 2001 at 10:17:27AM -0700 References: <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> <28180000.984750798@pyanfar.ece.cmu.edu> <5.1.0.10.2.20010315213718.00afc0a0@mail.overland.net> <5.1.0.12.2.20010416085050.039aa888@mail.overland.net> <20010416161132.A210C11165@pallas.eruditorum.org> <5.1.0.12.2.20010417090611.05448810@mail.overland.net> <20010417230245.M24745@pallas.fsck.com> <20010419171735.298891114F@pallas.eruditorum.org> Message-ID: <20010419232205.B24745@pallas.fsck.com> At this point, it really depends on your specific scenario and needs. I can say that I have been using it in production for a small queue (RT bugs) and not seen dataloss or major hosage. At this point, if you want to deploy RT2 in production, I'd recommend putting it through its paces in a local testing environment first. Also note that the rt1 importer doesn't exist yet. In the two weeks since the release of beta 2, I haven't heard reports reports of 'severe' functionality bugs. That doesn't mean that they're not there, though. -j On Thu, Apr 19, 2001 at 10:17:27AM -0700, Split infinity Tech Support wrote: > > > > sounds like your webserver and mailserver processes have different ideas > > about > > the current timezone. > > This design flaw is fixed in RT2 > > > > Would you recommend using RT2 in a production environment or are there > still known bugs that would keep this from being a good idea? > > > Jason > > -- > FREE Web Site Monitoring for ALL! 100% FREE! > http://www.ServerRat.com/tag/ > Notifies you via: ICQ, AIM and EMAIL! > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 '"As the company that brought users the Internet, Netscape is now inviting the more than 60 million people who have used our client software to 'tune up' and upgrade to Netscape Communicator," said Mike Homer, senior vice president of marketing at Netscape.' Sometimes I wonder. From rt-id-45 at lists.lorens.org Fri Apr 20 02:54:36 2001 From: rt-id-45 at lists.lorens.org (Lorens Kockum) Date: Fri, 20 Apr 2001 08:54:36 +0200 Subject: [rt-users] Qmail again In-Reply-To: References: Message-ID: <20010420085436.A24641@apex.lorens.com> On Thu, Apr 19, 2001 at 01:56:24PM -0500, Clint Simmons wrote: > with suid > Apr 19 15:53:27 tickets qmail: 987713607.371668 delivery 313: deferral: > Can't_do_setuid/ OK, maybe qmail refuses setuid scripts, since they should not be/are not necessary in the DJB scheme of things. > without suid > Apr 19 15:54:44 tickets qmail: 987713684.392440 delivery 314: success: > No_permission_to_create_tickets_in_the_queue_''.Create_failed:_0_/_0_/_No_pe > rmission_to_create_tickets_in_the_queue_''._did_0+0+1/ Sure, you don't, you're the alias user. > .qmail-rt > ->> > | preline /usr/local/apache/tickets/bin/rt-mailgate --queue general > --action correspond > > .qmail-rt-comment > ->> > | preline /usr/local/apache/tickets/bin/rt-mailgate --queue general > --action comment > I'd recommend putting the .qmail files in the home directory of the rt user, whatever its name is, creating one if necessary, and getting qmail to deliver to that user. That way the file executions will be done with the rt uid. Simple example: with a user named rt having permissions to create tickets (can test by hand if problems), mv the above files to ~rt/.qmail and ~rt/.qmail-comment respectively. That's it. HTH. -- #include Lorens Kockum From mixo at beth.uniforum.org.za Mon Apr 23 02:53:27 2001 From: mixo at beth.uniforum.org.za (Mixo) Date: Mon, 23 Apr 2001 08:53:27 +0200 (SAST) Subject: [rt-users] Email Correspondence Message-ID: Evertime a ticket is created, a correspondence email takes a while (a very long while) to be sent. Is it the way RT works or can I change this behaviour by altering RT's configuration ? The following is what I get when I run the command "mailq" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! /var/spool/mqueue (1 request) ----Q-ID---- --Size-- -----Q-Time----- ------------Sender/Recipient------------ f3I9SDg09839 386 Wed Apr 18 11:28 rt ('AdminCc of forum Ticket #29':;... List:; syntax illegal ) mixo at forum.org !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Mixo Shiburi From frank.wagner at phenomedia.de Mon Apr 23 04:21:19 2001 From: frank.wagner at phenomedia.de (Frank Wagner) Date: Mon, 23 Apr 2001 10:21:19 +0200 Subject: [rt-users] German umlaut Message-ID: <20010423102119.A10246@lx1.intern.phenomedia.com> Hallo, rt does not encode german umlaut right. In the queue overview the subject is garbeld like "=?iso-8859-1?Q.." Also the Autoreply got this subject. How can i change that? Frank From f.heyer at sgh-net.de Mon Apr 23 04:43:12 2001 From: f.heyer at sgh-net.de (Florian Heyer) Date: Mon, 23 Apr 2001 08:43:12 +0000 Subject: [rt-users] German umlaut In-Reply-To: <20010423102119.A10246@lx1.intern.phenomedia.com>; from frank.wagner@phenomedia.de on Mon, Apr 23, 2001 at 10:21:19AM +0200 References: <20010423102119.A10246@lx1.intern.phenomedia.com> Message-ID: <20010423084312.A12655@calvin.hannover.sgh-net.de> On Mon, 23 April 2001 10:21:19 +0200, Frank Wagner wrote: > > Hallo, > > rt does not encode german umlaut right. In the queue overview the subject > is garbeld like > "=?iso-8859-1?Q.." Also the Autoreply got this subject. > How can i change that? > > Frank > Hello (Hallo), there is a patch available fixing this problem. You can find it at http://www.fsck.com/pub/rt/contrib/subject-encoding.patch or, if you use rt-1.0.7, it's http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7 The patch is actually pretty small, only three lines are added. cu -- we transform our business SGH Internet Division wird bald zur pelion XII AG Florian Heyer SGH Internet Division f.heyer at sgh-net.de http://www.sgh-net.de From paul at eurobell.net Mon Apr 23 06:28:17 2001 From: paul at eurobell.net (Paul Morrison) Date: Mon, 23 Apr 2001 11:28:17 +0100 Subject: [rt-users] Problems with templates In-Reply-To: <20010423084312.A12655@calvin.hannover.sgh-net.de> Message-ID: I cannot seem to get the web_create template working. The file iteslf has got some text in it, and the application seems to find the file, but it displays nothing in the text field when I crate a new ticket? What is going on, permission problems? 1 drwxr-xr-x 2 rt rt 512 Apr 18 15:51 . 1 drwxr-x--- 8 rt rt 512 Apr 18 14:27 .. 1 -rwxr-x--x 1 rt rt 620 Apr 4 10:22 autoreply 1 -rwxr-x--x 1 rt rt 238 Apr 18 16:11 comment 1 -rwxr-x--x 1 rt rt 16 Apr 4 10:22 correspondence 1 -rwxr-x--x 1 rt rt 10 Apr 4 10:22 error 1 -rwxr-x--x 1 rt rt 94 Apr 4 10:22 give 1 -rwxr-x--x 1 rt rt 17 Apr 4 10:22 respond 1 -rwxr-x--x 1 rt rt 96 Apr 4 10:22 steal 1 -rwxr-x--x 1 rt rt 362 Apr 4 10:22 transaction 1 -rwxr-x--x 1 rt rt 28 Apr 18 15:51 web_create From knoop at umich.edu Mon Apr 23 10:36:49 2001 From: knoop at umich.edu (Peter A. Knoop) Date: Mon, 23 Apr 2001 10:36:49 -0400 Subject: [rt-users] unknown mailer error 139 Message-ID: Hi, I'm having problems getting rt-1.0.7 to work under Solaris 8 x86. This is with mysql-3.23.37, perl-5.6.1, Msql-Mysql-modules version 1.2216, CGI.pm version 2.753, and Digest::MD5 version 2.02. Has anyone else encountered the following error: ----- The following addresses had permanent fatal errors ----- |"/usr/private/rt-1.0.7/bin/rt-mailgate test correspond" (expanded from: ) ----- Transcript of session follows ----- Segmentation Fault 554 |"/usr/private/rt-1.0.7/bin/rt-mailgate test correspond"... unknown mailer error 139 It is seg faulting right after the suid_wrapper execs perl, 9799: execve("/usr/bin/perl", 0x0804A3A8, 0x0804ADB0) argc = 6 9799: open("/usr/lib/ld.so.1", O_RDONLY) = 3 9799: fxstat(2, 3, 0x08047D98) = 0 9799: mmap(0x00000000, 187924, PROT_READ|PROT_EXEC, MAP_SHARED, 3, 0) = 0xDFB3 0000 9799: mmap(0x00000000, 188416, PROT_READ|PROT_EXEC, MAP_SHARED, 3, 0) = 0xDFB0 0000 9799: mmap(0xDFB00000, 108408, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_FIXED, 3, 0) = 0xDFB00000 9799: munmap(0xDFB1B000, 65536) = 0 9799: mmap(0xDFB2B000, 8480, PROT_READ|PROT_WRITE|PROT_EXEC, MAP_PRIVATE|MAP_F IXED, 3, 110592) = 0xDFB2B000 9799: open("/dev/zero", O_RDWR) = 4 9799: mmap(0xDFB2D000, 288, PROT_READ|PROT_WRITE|PROT_EXEC, MAP_PRIVATE|MAP_FI XED, 4, 0) = 0xDFB2D000 9799: close(3) = 0 9799: Incurred fault #6, FLTBOUNDS %pc = 0xDFB1032D 9799: siginfo: SIGSEGV SEGV_MAPERR addr=0xFFFFF004 9799: Received signal #11, SIGSEGV [default] 9799: siginfo: SIGSEGV SEGV_MAPERR addr=0xFFFFF004 9799: *** process killed *** Any suggestions apprecieated. Thanks. -peter From russj at dimstar.net Mon Apr 23 11:13:04 2001 From: russj at dimstar.net (Russ Johnson) Date: Mon, 23 Apr 2001 08:13:04 -0700 Subject: [rt-users] German umlaut In-Reply-To: <20010423084312.A12655@calvin.hannover.sgh-net.de> References: <20010423102119.A10246@lx1.intern.phenomedia.com> <20010423102119.A10246@lx1.intern.phenomedia.com> Message-ID: <5.0.2.1.0.20010423081034.00a71e60@127.0.0.1> Does anyone know if there is a similar way to fix Japanese? Our Tokyo office just recently started using RT. The problem they are running into is that messages sent in Japanese get mangled when they go through RT. Inbound messages in Japanese get put in the database as mostly high ASCII garbage. At 08:43 AM 4/23/2001 +0000, Florian Heyer wrote: >On Mon, 23 April 2001 10:21:19 +0200, Frank Wagner wrote: > > > > Hallo, > > > > rt does not encode german umlaut right. In the queue overview the subject > > is garbeld like > > "=?iso-8859-1?Q.." Also the Autoreply got this subject. > > How can i change that? > > > > Frank > > > >Hello (Hallo), >there is a patch available fixing this problem. >You can find it at >http://www.fsck.com/pub/rt/contrib/subject-encoding.patch >or, if you use rt-1.0.7, it's >http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7 > >The patch is actually pretty small, only three lines are added. > > >cu >-- >we transform our business >SGH Internet Division wird bald zur pelion XII AG > >Florian Heyer SGH Internet Division >f.heyer at sgh-net.de http://www.sgh-net.de > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From JWong at tonbu.com Mon Apr 23 18:25:33 2001 From: JWong at tonbu.com (John Wong) Date: Mon, 23 Apr 2001 15:25:33 -0700 Subject: [rt-users] Please help Message-ID: Hi, I have just installed RT and relatd perl modules and apche on a PC running Solaris 8(Intel/86). But I don't seem to be able to find docs on how to configure RT to work in a web browser. Can someone please send me pointers/docs/URLs/templates, etc. Your help is very much appreciated! The following have been installed: 1. RT 1.0.7. installed /opt/rt. 2. Perl 5.6.1. 3. Mysql 3.22.25. 3. CGI 2.71. 4. CGI::Cookie 1.16. 5. Digest::MD5. 6. DBI. 7. Apache 1.3.9. installed /usr/local/apache. 8. Netscape 4.7. I followed the instructions on the README file that comes with RT. I can create database, queues, and add users just fine. But I don't know how to use a web browser to access the database. Thank you so much! john wong jwong at tonbu.com -------------- next part -------------- An HTML attachment was scrubbed... URL: From grant at pico.apple.com Mon Apr 23 18:43:18 2001 From: grant at pico.apple.com (Grant Miller) Date: Mon, 23 Apr 2001 15:43:18 -0700 Subject: [rt-users] Please help In-Reply-To: ; from JWong@tonbu.com on Mon, Apr 23, 2001 at 03:25:33PM -0700 References: Message-ID: <20010423154317.D17637@pico.apple.com> On Mon, Apr 23, 2001 at 03:25:33PM -0700, John Wong wrote: > Hi, > > I have just installed RT and relatd perl modules and apche on a PC running > Solaris 8(Intel/86). But I don't seem to be able to find docs on how to > configure RT to work in a web browser. > > Can someone please send me pointers/docs/URLs/templates, etc. > Your help is very much appreciated! > > The following have been installed: > > 1. RT 1.0.7. installed /opt/rt. > 2. Perl 5.6.1. > 3. Mysql 3.22.25. > 3. CGI 2.71. > 4. CGI::Cookie 1.16. > 5. Digest::MD5. > 6. DBI. > 7. Apache 1.3.9. installed /usr/local/apache. > 8. Netscape 4.7. > > I followed the instructions on the README file that comes with RT. > I can create database, queues, and add users just fine. But I don't know how > to use a web browser to access the database. > > Thank you so much! > Try: http://yourwebserver/rt/webrt.cgi For the Admin interface: http://yourwebserver/rt/admin-webrt.cgi Did you remember to add the following lines to your httpd.conf? Alias /webrt/ "/path/to/rt/lib/images/" ScriptAlias /rt/ "/path/to/rt/bin/cgi/" Did you remember to check your Apache error_log? -Grant Miller grant at pico.apple.com From jesse at fsck.com Tue Apr 24 05:06:58 2001 From: jesse at fsck.com (Jesse) Date: Tue, 24 Apr 2001 05:06:58 -0400 Subject: [rt-users] Email Correspondence In-Reply-To: ; from mixo@beth.uniforum.org.za on Mon, Apr 23, 2001 at 08:53:27AM +0200 References: Message-ID: <20010424050658.K24745@pallas.fsck.com> That is configurable as of RT 2.0 beta 2. Take a look at etc/config.pm If you're running sendmail, you _must_ change the settings in etc/config.pm -j from a netcafe in nagoya. n Mon, Apr 23, 2001 at 08:53:27AM +0200, Mixo wrote: > > > Evertime a ticket is created, a correspondence email takes a while (a > very long while) to be sent. Is it the way RT works or can I change > this behaviour by altering RT's configuration ? > > The following is what I get when I run the command "mailq" > > !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! > /var/spool/mqueue (1 request) > ----Q-ID---- --Size-- -----Q-Time----- > ------------Sender/Recipient------------ > f3I9SDg09839 386 Wed Apr 18 11:28 rt > ('AdminCc of forum Ticket #29':;... List:; syntax > illegal ) > mixo at forum.org > !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! > > Mixo Shiburi > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 ...realized that the entire structure of the net could be changed to be made more efficient, elegant, and spontaneously make more money for everyone involved. It's a marvelously simple diagram, but this form doesn't have a way for me to draw it. It'll wait. -Adam Hirsch From jesse at fsck.com Tue Apr 24 05:14:08 2001 From: jesse at fsck.com (Jesse) Date: Tue, 24 Apr 2001 05:14:08 -0400 Subject: [rt-users] German umlaut In-Reply-To: <5.0.2.1.0.20010423081034.00a71e60@127.0.0.1>; from russj@dimstar.net on Mon, Apr 23, 2001 at 08:13:04AM -0700 References: <20010423102119.A10246@lx1.intern.phenomedia.com> <20010423102119.A10246@lx1.intern.phenomedia.com> <20010423084312.A12655@calvin.hannover.sgh-net.de> <5.0.2.1.0.20010423081034.00a71e60@127.0.0.1> Message-ID: <20010424051408.M24745@pallas.fsck.com> I would be very curious to know if the current Beta 2 release of RT2 handles this properly. -j On Mon, Apr 23, 2001 at 08:13:04AM -0700, Russ Johnson wrote: > Does anyone know if there is a similar way to fix Japanese? > > Our Tokyo office just recently started using RT. The problem they are > running into is that messages sent in Japanese get mangled when they go > through RT. Inbound messages in Japanese get put in the database as mostly > high ASCII garbage. > > At 08:43 AM 4/23/2001 +0000, Florian Heyer wrote: > >On Mon, 23 April 2001 10:21:19 +0200, Frank Wagner wrote: > > > > > > Hallo, > > > > > > rt does not encode german umlaut right. In the queue overview the subject > > > is garbeld like > > > "=?iso-8859-1?Q.." Also the Autoreply got this subject. > > > How can i change that? > > > > > > Frank > > > > > > >Hello (Hallo), > >there is a patch available fixing this problem. > >You can find it at > >http://www.fsck.com/pub/rt/contrib/subject-encoding.patch > >or, if you use rt-1.0.7, it's > >http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7 > > > >The patch is actually pretty small, only three lines are added. > > > > > >cu > >-- > >we transform our business > >SGH Internet Division wird bald zur pelion XII AG > > > >Florian Heyer SGH Internet Division > >f.heyer at sgh-net.de http://www.sgh-net.de > > > >_______________________________________________ > >rt-users mailing list > >rt-users at lists.fsck.com > >http://lists.fsck.com/mailman/listinfo/rt-users > > Russ Johnson > Stargate Online > > http://www.dimstar.net > telnet://telnet.dimstar.net > ICQ: 3739685 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 This is scary. I'm imagining tracerouting you and seeing links like "Route 84" and "Route 9, Exit 14". Obviously, this is illness induced. --Cana McCoy From admin at world-market.com Fri Apr 6 15:41:25 2001 From: admin at world-market.com (Robert Truesdale) Date: Fri, 6 Apr 2001 12:41:25 -0700 Subject: [rt-users] Resolved ticket question Message-ID: <004601c0bed1$90ef0640$0a00000a@ourhouse> Hello everyone, I have an urgent request. I need to have the resolved tickets show up starting with the last one first via the webpages. Is this possible? And if so what pm is this in and what do I need to look for. Thanks for all the help Robert Truesdale World Market Services Los Angeles CA http://world-market.com From eric.horne at std.teradyne.com Fri Apr 6 13:22:08 2001 From: eric.horne at std.teradyne.com (Eric Horne) Date: Fri, 06 Apr 2001 10:22:08 -0700 Subject: [rt-users] Assigning tasks to non-users? Message-ID: <3ACDFB40.26C25A87@std.teradyne.com> Hi all! I'm using RT 1.0.6.. It's a great tool. Without getting into too many details, I'd like to be able to assign a given task to a user that is not "defined" in rt for several reasons. 1) because the user doesn't necessarially want to remember yet another password and login, and 2) because each individual user will not have many tasks (we've got 70+ users, 12 of the 70 might have one task per quarter, but it's a random group each quarter). Seems like a lot of work to make all the accounts. Is there a way to assign a task to a user that isn't in the RT database? If not, is there a way to automatically create and maintain lots of users (and define their passwords to be their unix passwords ala apache security?) thanks for the help! -Eric From klint at gatespace.com Thu Apr 19 04:42:23 2001 From: klint at gatespace.com (Anders Klint) Date: Thu, 19 Apr 2001 10:42:23 +0200 Subject: [rt-users] mime outlook ms-tnef jumble ( References: Message-ID: <3ADEA4EF.2782CD8D@gatespace.com> Dale Bewley wrote: > How are people dealing with mail from Outlook that just shows up in base64 > in the ticket? Anyone come up with any clever work arounds? I need a > stopgap to keep the powers that be from getting a wandering eye. We use the "mimedecode" option in .fetchmailrc which works pretty well. That doesn't solve the problem with multipart mime, but as long as we get people to keep things in plain text it keeps us going. I suppose you could use stripmime if you need ta handle attachments. from .fetcmailrc: poll mail.got.gatespace.com proto pop3: user gssup password mimedecode mda "/apps/rt/bin/rt-mailgate support correspond" Hope this helps. /Anders -- ---------------------------------------- Anders Klint Gatespace AB Quality Assurance +46 31 743 9821 From dale at bewley.net Wed Apr 18 13:54:33 2001 From: dale at bewley.net (Dale Bewley) Date: Wed, 18 Apr 2001 10:54:33 -0700 (PDT) Subject: [rt-users] mime outlook ms-tnef jumble Message-ID: I'm anxiously waiting for a beta of RT2 that will migrate old tickets in the hopes that the mime support is better. How are people dealing with mail from Outlook that just shows up in base64 in the ticket? Anyone come up with any clever work arounds? I need a stopgap to keep the powers that be from getting a wandering eye. Any modification to the client isn't acceptible (but i'd still like to hear about it as i don't use outlook and i'm not familiar with it) because we have too many diverse users. -- Dale Bewley - Bewley Internet Solutions Inc. http://bewley.net/ From rjohnson at tripwire.com Fri Apr 20 12:52:55 2001 From: rjohnson at tripwire.com (Russ Johnson) Date: Fri, 20 Apr 2001 09:52:55 -0700 Subject: [rt-users] Japanese? Message-ID: <1B46A920C9D8D211B43000105AE4974C016C8986@orca.tripwire.com> Hello, I'm using RT for tracking service calls in an IS environment. Our technical support team is using it to track issues there. Recently, our Japanese office was trying it out, and ran into some difficulty. Here's his message: --8<-- cut here hello. I am Technical Director of Tripwire Japan. I am using webRT for supporting customer. But my japanese email was not send correctly by RTweb. may be, this problem depend on mime handling problem. I need to solve this problem. I beleve you are right person about this problem.Please help me. If I need to address other person, Please tell me right person about it. Best Regards. --8<-- cut here Here's part of his message in RT: --8<-- cut here 2001/04/18 07:38 Chris Massey via RT $B$XJV?.$7$F$/$@$5$$(J $B08 at h(J: curtisk at tripwire.com cc: gnagatani at tripwire.com $B7oL>(J: [tripwire_ticket #1213] (Network) password needed Hello Goichi, Is there a solution to this, where high ASCII is encountered? I'm thinking not, but wanted to ask on the list in case someone had come up with something. Russ Johnson Testlab Manager Tripwire, Inc. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Adam.Clarke at StrategicData.com.au Tue Apr 24 06:49:29 2001 From: Adam.Clarke at StrategicData.com.au (Adam Clarke) Date: Tue, 24 Apr 2001 20:49:29 +1000 Subject: [rt-users] Japanese? References: <1B46A920C9D8D211B43000105AE4974C016C8986@orca.tripwire.com> Message-ID: <004801c0ccac$3d43f940$2401a8c0@strategicdata.com.au> I'd e-mail the list with the address of the Japanese Office. They may just be in luck :) ----- Original Message ----- From: "Russ Johnson" To: < > Sent: Saturday, April 21, 2001 2:52 AM Subject: [rt-users] Japanese? > Hello, > > I'm using RT for tracking service calls in an IS environment. > > Our technical support team is using it to track issues there. > > Recently, our Japanese office was trying it out, and ran into some > difficulty. Here's his message: > > --8<-- cut here > > hello. I am Technical Director of Tripwire Japan. > I am using webRT for supporting customer. > But my japanese email was not send correctly by RTweb. may be, this problem > depend on mime handling problem. > I need to solve this problem. I beleve you are right person about this > problem.Please help me. > If I need to address other person, Please tell me right person about it. > Best Regards. > > --8<-- cut here > > Here's part of his message in RT: > > --8<-- cut here > > 2001/04/18 07:38 > Chris Massey via RT $B$XJV?.$7$F$/$@$5$$(J > > $B08 at h(J: curtisk at tripwire.com > cc: gnagatani at tripwire.com > $B7oL>(J: [tripwire_ticket #1213] (Network) password needed > Hello Goichi, > > Is there a solution to this, where high ASCII is encountered? I'm thinking > not, but wanted to ask on the list in case someone had come up with > something. > > Russ Johnson > Testlab Manager > Tripwire, Inc. > From russj at dimstar.net Tue Apr 24 10:42:58 2001 From: russj at dimstar.net (Russ Johnson) Date: Tue, 24 Apr 2001 07:42:58 -0700 Subject: [rt-users] German umlaut In-Reply-To: <20010424051408.M24745@pallas.fsck.com> References: <5.0.2.1.0.20010423081034.00a71e60@127.0.0.1> <20010423102119.A10246@lx1.intern.phenomedia.com> <20010423102119.A10246@lx1.intern.phenomedia.com> <20010423084312.A12655@calvin.hannover.sgh-net.de> <5.0.2.1.0.20010423081034.00a71e60@127.0.0.1> Message-ID: <5.0.2.1.0.20010424074229.00a6c680@127.0.0.1> I'll see if I can put together a test. Is it available for download from your site? Should I use it on a non-production basis? Thanks! Russ At 05:14 AM 4/24/2001 -0400, Jesse wrote: >I would be very curious to know if the current Beta 2 release of >RT2 handles this properly. > > -j > > >On Mon, Apr 23, 2001 at 08:13:04AM -0700, Russ Johnson wrote: > > Does anyone know if there is a similar way to fix Japanese? > > > > Our Tokyo office just recently started using RT. The problem they are > > running into is that messages sent in Japanese get mangled when they go > > through RT. Inbound messages in Japanese get put in the database as mostly > > high ASCII garbage. > > > > At 08:43 AM 4/23/2001 +0000, Florian Heyer wrote: > > >On Mon, 23 April 2001 10:21:19 +0200, Frank Wagner wrote: > > > > > > > > Hallo, > > > > > > > > rt does not encode german umlaut right. In the queue overview the > subject > > > > is garbeld like > > > > "=?iso-8859-1?Q.." Also the Autoreply got this subject. > > > > How can i change that? > > > > > > > > Frank > > > > > > > > > >Hello (Hallo), > > >there is a patch available fixing this problem. > > >You can find it at > > >http://www.fsck.com/pub/rt/contrib/subject-encoding.patch > > >or, if you use rt-1.0.7, it's > > >http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7 > > > > > >The patch is actually pretty small, only three lines are added. > > > > > > > > >cu > > >-- > > >we transform our business > > >SGH Internet Division wird bald zur pelion XII AG > > > > > >Florian Heyer SGH Internet Division > > >f.heyer at sgh-net.de http://www.sgh-net.de > > > > > >_______________________________________________ > > >rt-users mailing list > > >rt-users at lists.fsck.com > > >http://lists.fsck.com/mailman/listinfo/rt-users > > > > Russ Johnson > > Stargate Online > > > > http://www.dimstar.net > > telnet://telnet.dimstar.net > > ICQ: 3739685 > > > > > > _______________________________________________ > > rt-users mailing list > > rt-users at lists.fsck.com > > http://lists.fsck.com/mailman/listinfo/rt-users > > > >-- >jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com >70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 > >This is scary. I'm imagining tracerouting you and seeing links like "Route >84" and "Route 9, Exit 14". Obviously, this is illness induced. > --Cana McCoy Russ Johnson Stargate Online http://www.dimstar.net telnet://telnet.dimstar.net ICQ: 3739685 From medi at sc.prepass.com Tue Apr 24 07:58:25 2001 From: medi at sc.prepass.com (Medi Montaseri) Date: Tue, 24 Apr 2001 04:58:25 -0700 Subject: [rt-users] mime outlook ms-tnef jumble ( References: <3ADEA4EF.2782CD8D@gatespace.com> Message-ID: <3AE56A61.3C065834@sc.prepass.com> I am using the following strip(1) perl program (home made) which looks like its working with outlook, outlook express, and netscape. It only sends the first part which is what I want. Cuase sometimes, my users send excell and other MS stuff along with their messages....check it out Oh...I use this program in front of rt-mailgate. |/home/rt/bin/strip |/home/rt/bin/rt-mailgate test correspond For a Queue called 'test' Anders Klint wrote: > Dale Bewley wrote: > > How are people dealing with mail from Outlook that just shows up in base64 > > in the ticket? Anyone come up with any clever work arounds? I need a > > stopgap to keep the powers that be from getting a wandering eye. > > We use the "mimedecode" option in .fetchmailrc which works pretty well. > That doesn't solve the problem with multipart mime, but as long as we > get people to keep things in plain text it keeps us going. I suppose you > could use stripmime if you need ta handle attachments. > > from .fetcmailrc: > poll mail.got.gatespace.com proto pop3: > user gssup password mimedecode mda "/apps/rt/bin/rt-mailgate > support correspond" > Hope this helps. > > /Anders > > -- > ---------------------------------------- > Anders Klint Gatespace AB > Quality Assurance +46 31 743 9821 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -- ======================================================================= Medi Montaseri, medi at prepass.com, 408-450-7114 Prepass Inc, IT/Operations, Software Eng. ======================================================================= -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- #!/usr/bin/perl $|++; use MIME::Parser; my $parser = MIME::Parser->new() || die "$!"; $parser->output_to_core (1) ; my $entity = $parser->parse( \*STDIN ) || die "$!"; my %Message; GetHead( $entity, \%Message ); GetBody( $entity, \%Message ); SendMessage(\%Message); undef($entity); # --------------------- GetBody() ------------------ sub GetBody() { my ($body, $href) = @_; my @Parts = $entity->parts() ; if ( @Parts ) { my $Top = $Parts[0]; my ($type,$subtype) = split('/', $Top->mime_type()) ; my $Body = $Top->bodyhandle(); my $IO = $Body->open("r") || die $!; $href->{'Msg'} .= $_ while ( $_ = $IO->getline() ); $IO->close(); #my $i = 1; #foreach my $Part ( @Parts ) #{ #my ($type,$subtype) = split('/', $Part->mime_type()) ; #next unless ( $type eq 'text' && #$subtype =~ /plain|html/ ); #my $Body = $Part->bodyhandle(); #my $IO = $Body->open("r") || die $!; #$href->{'Msg'} .= $_ while ( $_ = $IO->getline() ); #$IO->close(); #last; #} } else { my ($type,$subtype) = split('/', $entity->head->mime_type()) ; if ( $type =~ /text/ && $subtype =~ /plain|html/ ) { my $Body = $entity->bodyhandle(); my $IO = $Body->open("r") || die $!; $href->{'Msg'} .= $_ while ( $_ = $IO->getline() ); $IO->close(); } } return(1); } # --------------------- GetHead() ------------------ sub GetHead() { my ($entity, $href) = @_; my $head = $entity->head(); my $From = $head->get('From'); my $To = $head->get('To'); my $ReplyTo = $head->get('Reply-To'); my $Subject = $head->get('Subject'); my $Date = $head->get('Date'); my $CC = $head->get('CC'); chop($From, $To, $ReplyTo, $Date, $Subject, $CC); $href->{'From'} = $From; $href->{'To'} = $To; $href->{'ReplyTo'} = $ReplyTo || $From; $href->{'Date'} = $Date; $href->{'Subject'} = $Subject; $href->{'CC'} = $CC; return(1); } # -------------------------- SendMessage() ----------------- sub SendMessage() { my ($href) = @_; print "From: ", $href->{'From'}, "\n"; print "Reply-To: ", $href->{'ReplyTo'}, "\n"; print "To: ", $href->{'To'}, "\n"; print "CC: ", $href->{'CC'}, "\n"; print "Date: ", $href->{'Date'}, "\n"; print "Subject: ", $href->{'Subject'}, "\n"; print "\n"; print $href->{'Msg'}, "\n"; print "\n"; } __END__ open(OUT, ">/tmp/m/mime"); print OUT while(<>); close(OUT); exit(0); From kimura at ctc.ad.jp Tue Apr 24 21:48:24 2001 From: kimura at ctc.ad.jp (Kazu Kimura) Date: Wed, 25 Apr 2001 10:48:24 +0900 Subject: Japanese problem (was Re: [rt-users] German umlaut) In-Reply-To: <5.0.2.1.0.20010423081034.00a71e60@127.0.0.1> References: <20010423084312.A12655@calvin.hannover.sgh-net.de> <5.0.2.1.0.20010423081034.00a71e60@127.0.0.1> Message-ID: <20010425104423.E22F.KIMURA@ctc.ad.jp> Japanese character has some encoding problem. Please try http://www.fsck.com/pub/rt/contrib/rt-1.0.6-jp.patch provided by Mr.Takaoka. This will work with 1.0.7, too. Hope this help. Regards, Kazu On Mon, 23 Apr 2001 08:13:04 -0700 Russ Johnson wrote: > Does anyone know if there is a similar way to fix Japanese? > > Our Tokyo office just recently started using RT. The problem they are > running into is that messages sent in Japanese get mangled when they go > through RT. Inbound messages in Japanese get put in the database as mostly > high ASCII garbage. > > At 08:43 AM 4/23/2001 +0000, Florian Heyer wrote: > >On Mon, 23 April 2001 10:21:19 +0200, Frank Wagner wrote: > > > > > > Hallo, > > > > > > rt does not encode german umlaut right. In the queue overview the subject > > > is garbeld like > > > "=?iso-8859-1?Q.." Also the Autoreply got this subject. > > > How can i change that? > > > > > > Frank > > > > > > >Hello (Hallo), > >there is a patch available fixing this problem. > >You can find it at > >http://www.fsck.com/pub/rt/contrib/subject-encoding.patch > >or, if you use rt-1.0.7, it's > >http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7 > > > >The patch is actually pretty small, only three lines are added. > > > > > >cu > >-- > >we transform our business > >SGH Internet Division wird bald zur pelion XII AG > > > >Florian Heyer SGH Internet Division > >f.heyer at sgh-net.de http://www.sgh-net.de > > > >_______________________________________________ > >rt-users mailing list > >rt-users at lists.fsck.com > >http://lists.fsck.com/mailman/listinfo/rt-users > > Russ Johnson > Stargate Online > > http://www.dimstar.net > telnet://telnet.dimstar.net > ICQ: 3739685 > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users From nozone at sbox.tugraz.at Wed Apr 25 11:10:23 2001 From: nozone at sbox.tugraz.at (Andreas Leitner) Date: Wed, 25 Apr 2001 17:10:23 +0200 Subject: [rt-users] setting up as web front end for end users Message-ID: <3AE6E8DF.F585D6A1@sbox.tugraz.at> Hi, I just installed RT 1.3.70. Everything is configured except for the mail stuff. I would like to set it up for end users (the clients) to issue tickets via the web interface. A client has a problem and got a support URL from us. He enters the url in his favorite browser (enters a username/passwrd maybe) and gets to an easy to use bullet proof web site where he can describe his problem and hit "submit". But the problem I currently have is that for any new user I create there are no queues available to post to (the drop down box is empty). Root can select the queue "general" though. I granted Everyone the right to create tickets for general, but it still seems not to work. does anybody know what i am doing wrong? tia, Andreas From dweir at scienide.uwaterloo.ca Wed Apr 25 11:31:50 2001 From: dweir at scienide.uwaterloo.ca (Doug Weir) Date: Wed, 25 Apr 2001 11:31:50 -0400 Subject: [rt-users] setting up as web front end for end users In-Reply-To: <3AE6E8DF.F585D6A1@sbox.tugraz.at> Message-ID: I think I recall reading in the rt-users list archive a few messages that described a similar problem... If my memory serves me correctly there problem stemmed from the method in which they configured their rtusers. One of the CLI or web interfaces has trouble creating/modifying user info... I don't offhand recall which one (sorry) but try creating/modifying your user accounts using a different interface (ie: if you created them using the CLI, try the admin-webrt.cgi dodad, or vice versa). weirD On Wed, 25 Apr 2001, Andreas Leitner wrote: > Hi, > > I just installed RT 1.3.70. Everything is configured except for the > mail stuff. I would like to set it up for end users (the clients) to > issue tickets via the web interface. > > A client has a problem and got a support URL from us. He enters the > url in his favorite browser (enters a username/passwrd maybe) and gets > to an easy to use bullet proof web site where he can describe his > problem and hit "submit". > > But the problem I currently have is that for any new user I create > there are no queues available to post to (the drop down box is empty). > Root can select the queue "general" though. I granted Everyone the > right to create tickets for general, but it still seems not to work. > > does anybody know what i am doing wrong? ------------------------------------------------------------------------ Douglas Weir dweir at theochem.uwaterloo.ca Chemical Physics Dept. Earth-Science & Chemistry 330A University Of Waterloo (519) 888-4567 x6110 ------------------------------------------------------------------------ ANTI-SPAM Policy: Only mail addressed "To:" dweir (this excludes all of 'undisclosed recipients'/Cc/Bcc/etc) and certain pre-authorised mailing lists will survive the spam filtering process. From EMandel at worldnow.com Thu Apr 26 12:01:16 2001 From: EMandel at worldnow.com (Eric Mandel) Date: Thu, 26 Apr 2001 12:01:16 -0400 Subject: [rt-users] rt-1.3.70 dependencies Message-ID: Hi, I am trying to install the CPAN modules. Most of them installed without a hitch. The 2 that failed were HTML::Mason and Apache::Session. Here were the errors: - HTML::Mason - during 'make test', t/08-ah.t failed. The message was t/08-ah.t.............dubious test returned status 2 (Wstat 512, 0x200) DIED. Failed tests 1/27 Failed 27/27 tests, 0.00% okay -Apache::Session during 'make test' - t/99mysql...........dubious Test returned status 255 (wstat 65280, 0xff00) DIED. FAILED tests 1-8 Failed 8/8 tests, 0.00% okay - t/99postgres........dubious Test returned status 255 (wstat 65280, 0xff00) DIED. FAILED tests 1-8 Failed 8/8 tests, 0.00% okay I'm using RedHat 7.1 with Apache and MySql. I've verified that MySQL is running. Any help is greatly appreciated. Thanks! Eric Mandel WorldNow (646) 435-5395 Direct (646) 772-6161 Cell Enabling media companies to build powerful new businesses on the Internet. This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you for your cooperation. From cseward at clvillage.org Thu Apr 26 14:27:49 2001 From: cseward at clvillage.org (Christopher A. Seward Sr.) Date: Thu, 26 Apr 2001 14:27:49 -0400 Subject: [rt-users] rt-1.3.70 dependencies References: Message-ID: <3AE868A5.797ADF54@clvillage.org> I have a similar problem. I think I may be stuck using 1.0.x forever. I have been unable to install HTML::Mason on RH5.2, RH6, RH7, and now RH7.1, all receiving the same error about Apache not being compiled with mod_perl (it IS compiled with mod_perl, and I even re-compiled it from CPAN to make sure I didn't install RedHat incorrectly). I'd be intersted to know if anyone else has had this problem. TIA Eric Mandel wrote: > Hi, > I am trying to install the CPAN modules. Most of them installed without a > hitch. The 2 that failed were HTML::Mason and Apache::Session. > > Here were the errors: > - HTML::Mason - during 'make test', t/08-ah.t failed. The message was > t/08-ah.t.............dubious > test returned status 2 (Wstat 512, 0x200) > DIED. Failed tests 1/27 > Failed 27/27 tests, 0.00% okay > > -Apache::Session during 'make test' > - t/99mysql...........dubious > Test returned status 255 (wstat 65280, 0xff00) > DIED. FAILED tests 1-8 > Failed 8/8 tests, 0.00% okay > - t/99postgres........dubious > Test returned status 255 (wstat 65280, 0xff00) > DIED. FAILED tests 1-8 > Failed 8/8 tests, 0.00% okay > > I'm using RedHat 7.1 with Apache and MySql. I've verified that MySQL is > running. Any help is greatly appreciated. > > Thanks! > > Eric Mandel > WorldNow > (646) 435-5395 Direct > (646) 772-6161 Cell > > Enabling media companies to build powerful new businesses on the Internet. > > This message may contain confidential and/or privileged information. > If you are not the addressee or authorized to receive this for the > addressee, you must not use, copy, disclose or take any action based on this > message or any information herein. If you have received this message in > error, please advise the sender immediately by reply e-mail and delete this > message. Thank you for your cooperation. > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users -------------- next part -------------- A non-text attachment was scrubbed... Name: cseward.vcf Type: text/x-vcard Size: 356 bytes Desc: Card for Christopher A. Seward Sr. URL: From EMandel at worldnow.com Thu Apr 26 16:41:22 2001 From: EMandel at worldnow.com (Eric Mandel) Date: Thu, 26 Apr 2001 16:41:22 -0400 Subject: [rt-users] rt-1.3.70 dependencies Message-ID: Thanks a lot. This helped a lot. I wasn't sure if it was okay to ignore the failed test. I guess so. I am having another problem now. During make install of rt-1.3.70, I received the following error: chown: www-data: invalid user make: *** [fixperms] error 1 Then it placed me back at the prompt. When I try to start apache with the new VirtualHost directive in place, I receive the following error: Failed to start apache : Starting httpd: Use of uninitialized value in chown at /opt/rt2/bin/webmux.pl line 95. Even though it says failed to start, Apache is running. When I go to the url for RT I receive the following: error in file: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm line 1140: mkdir /opt/rt2/WebRT/data/obj: Permission denied context: ... 1136: if (!-f $object_file) { 1137: my ($dirname) = dirname($object_file); 1138: if (!-d $dirname) { 1139: unlink($dirname) if (-e $dirname); 1140: push(@newfiles,mkpath($dirname,0,0775)); 1141: die "Couldn't create directory $dirname: $!" if (!-d $dirname); 1142: } 1143: rmtree($object_file) if (-d $object_file); 1144: } ... code stack: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm:1140 /usr/lib/perl5/5.6.0/File/Path.pm:136 /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm:1140 /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Interp.pm:375 /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm:116 Obviously, it's a permissions issue. Should I have a www-data user created? Can I create it and re-run make install to fix this problem? Thanks again. -----Original Message----- From: Sanjeev Gopal [mailto:sgo at antarix.net] Sent: Thursday, April 26, 2001 2:54 PM To: Eric Mandel Subject: Re: [rt-users] rt-1.3.70 dependencies Eric: Here is exactly what I did on Redhat 7.0, and got RT working: MySQL Installation ------------------ Source: /root/MySQL-3.23.36-1.i386.rpm, MySQL-client-3.23.36-1.i386.rpm, MySQL-devel-3.23.36-1.i386.rpm Sequence: cd /root rpm ?iv MySQL-3.23.36-1.i386.rpm rpm ?iv MySQL-client-3.23.36-1.i386.rpm rpm ?iv MySQL-devel-3.23.36-1.i386.rpm /usr/bin/mysqladmin -u root -p password 'new-password' RT Installation --------------- Source: /root/rt-1.3.70.tar.gz Sequence: cd /root tar zxvf rt-1.3.70.tar.gz chown ?R root:root * cd rt-1.3.70 make testdeps // To check if all dependency packages are installed make fixdeps // Lot of packages to be installed manual configuration = no HTML-Mason Use defaults, but fails cd /root/.cpan/build/HTML-Mason-1.015 perl Makefile.PL make make install Configure httpd as per doc cd /root/.cpan/build/Apache-Session-1.53 perl Makefile.PL make make install cd /root/rt-1.3.70 make fixdeps // All OK make testdeps // All OK groupadd rt Edit Makefile RT_PATH = /usr/local/rt2 DB_RT_USER = rt_user DB_RT_PASS = rt_pass WEB_USER = apache make install Hope this helps. Regards, Sanjeev Gopal IT Consultant Antarix e Applications Limited Phone: +91 44 820 3554 Fax: +91 44 827 2274 From del at obsidian.com Thu Apr 26 23:01:01 2001 From: del at obsidian.com (del) Date: Thu, 26 Apr 2001 23:01:01 -0400 Subject: [rt-users] No correspondence back ? In-Reply-To: <3ADEF9AF.7B08@godden.net> Message-ID: <4.3.2.7.2.20010420002519.00b83f08@127.0.0.1> I have been experiencing this problem for quite a while now...i think that it only occurs when using the Web UI but I am not certain..i do have the aliases setup correctly..for example rt_systems: "|/usr/local/rt/bin/rt-mailgate systems correspond" Do anyone have any suggestions...? donnie At 04:43 PM 4/19/2001 +0200, Wim Godden wrote: >I have rt set up with : >| preline /usr/local/rt/bin/rt-mailgate new correspond >in my .qmail-rt > >The web interface shows the message correctly, so I click Take It and >then click Reply. I enter a reply and get : >correspondence sent > >But there's no e-mail being sent to the original person. >Any ideas what this might be ? > > >_______________________________________________ >rt-users mailing list >rt-users at lists.fsck.com >http://lists.fsck.com/mailman/listinfo/rt-users From allbery at ece.cmu.edu Thu Apr 26 23:02:39 2001 From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH) Date: Thu, 26 Apr 2001 23:02:39 -0400 Subject: [rt-users] No correspondence back ? In-Reply-To: <4.3.2.7.2.20010420002519.00b83f08@127.0.0.1> Message-ID: <186930000.988340559@pyanfar.ece.cmu.edu> On Thursday, April 26, 2001 23:01:01 -0400, del wrote: +----- | I have been experiencing this problem for quite a while now...i think | that it only occurs when using the Web UI but I am not certain..i do have +--->8 Check the web server's error log; possibly there is a permissions problem somewhere or a bad PATH or LD_LIBRARY_PATH, etc, in which case there should be an error message in the log. -- brandon s. allbery [os/2][linux][solaris][japh] allbery at kf8nh.apk.net system administrator [WAY too many hats] allbery at ece.cmu.edu electrical and computer engineering KF8NH carnegie mellon university ["better check the oblivious first" -ke6sls] From EMandel at worldnow.com Fri Apr 27 11:58:24 2001 From: EMandel at worldnow.com (Eric Mandel) Date: Fri, 27 Apr 2001 11:58:24 -0400 Subject: [rt-users] rt-1.3.70 kicks off web user Message-ID: I have come across a problem that I think others have been faced with but I can't seem to figure out a resolution. When I go the WebUI I am able to login. As I browse around, though, I get kicked off and I'm forced to login. i.e. When I went to add a user, I hit the submit button. I was then put back at the login prompt. When I re-logged in, I received the confirmation that the user was created. I am using IE but I don't think I have the known bug. I don't know exactly how to tell. If it means anything, I am able to use the old version of RT1.0 without a hitch. Any help is much appreciated. Thanks. Eric Mandel From jesse at fsck.com Fri Apr 27 22:30:41 2001 From: jesse at fsck.com (Jesse) Date: Fri, 27 Apr 2001 22:30:41 -0400 Subject: [rt-users] rt-1.3.70 dependencies In-Reply-To: ; from EMandel@worldnow.com on Thu, Apr 26, 2001 at 04:41:22PM -0400 References: Message-ID: <20010427223041.F24745@pallas.fsck.com> In your makefile, you need to set the username of the user apache runs as. On Thu, Apr 26, 2001 at 04:41:22PM -0400, Eric Mandel wrote: > Thanks a lot. This helped a lot. I wasn't sure if it was okay to ignore the > failed test. I guess so. I am having another problem now. During make > install of rt-1.3.70, I received the following error: > chown: www-data: invalid user > make: *** [fixperms] error 1 > > Then it placed me back at the prompt. When I try to start apache with the > new VirtualHost directive in place, I receive the following error: > Failed to start apache : > Starting httpd: Use of uninitialized value in chown at > /opt/rt2/bin/webmux.pl line 95. > > Even though it says failed to start, Apache is running. When I go to the url > for RT I receive the following: > error in file: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm > > line 1140: mkdir /opt/rt2/WebRT/data/obj: Permission > denied > > context: ... > 1136: if (!-f $object_file) { > 1137: my ($dirname) = dirname($object_file); > 1138: if (!-d $dirname) { > 1139: unlink($dirname) if (-e $dirname); > 1140: push(@newfiles,mkpath($dirname,0,0775)); > 1141: die "Couldn't create directory $dirname: $!" if (!-d $dirname); > 1142: } > 1143: rmtree($object_file) if (-d $object_file); > 1144: } > ... > > code stack: /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm:1140 > /usr/lib/perl5/5.6.0/File/Path.pm:136 > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Parser.pm:1140 > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Interp.pm:375 > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm:116 > > > Obviously, it's a permissions issue. Should I have a www-data user created? > Can I create it and re-run make install to fix this problem? > > Thanks again. > > -----Original Message----- > From: Sanjeev Gopal [mailto:sgo at antarix.net] > Sent: Thursday, April 26, 2001 2:54 PM > To: Eric Mandel > Subject: Re: [rt-users] rt-1.3.70 dependencies > > > Eric: > > Here is exactly what I did on Redhat 7.0, and got RT working: > > MySQL Installation > ------------------ > Source: /root/MySQL-3.23.36-1.i386.rpm, MySQL-client-3.23.36-1.i386.rpm, > MySQL-devel-3.23.36-1.i386.rpm > Sequence: > cd /root > rpm ?iv MySQL-3.23.36-1.i386.rpm > rpm ?iv MySQL-client-3.23.36-1.i386.rpm > rpm ?iv MySQL-devel-3.23.36-1.i386.rpm > /usr/bin/mysqladmin -u root -p password 'new-password' > > RT Installation > --------------- > Source: /root/rt-1.3.70.tar.gz > Sequence: > cd /root > tar zxvf rt-1.3.70.tar.gz > chown ?R root:root * > cd rt-1.3.70 > make testdeps // To check if all dependency packages are > installed > make fixdeps // Lot of packages to be installed > manual configuration = no > HTML-Mason > Use defaults, but fails > cd /root/.cpan/build/HTML-Mason-1.015 > perl Makefile.PL > make > make install > Configure httpd as per doc > cd /root/.cpan/build/Apache-Session-1.53 > perl Makefile.PL > make > make install > cd /root/rt-1.3.70 > make fixdeps // All OK > make testdeps // All OK > groupadd rt > Edit Makefile > RT_PATH = /usr/local/rt2 > DB_RT_USER = rt_user > DB_RT_PASS = rt_pass > WEB_USER = apache > make install > > Hope this helps. > > Regards, > Sanjeev Gopal > IT Consultant > Antarix e Applications Limited > Phone: +91 44 820 3554 > Fax: +91 44 827 2274 > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 And I'm told we do share some common rituals. Our "flame war" is apparently held in person in their land and called "project meeting". -Alan Cox [on "Suits"] From jesse at fsck.com Fri Apr 27 22:32:17 2001 From: jesse at fsck.com (Jesse) Date: Fri, 27 Apr 2001 22:32:17 -0400 Subject: [rt-users] setting up as web front end for end users In-Reply-To: <3AE6E8DF.F585D6A1@sbox.tugraz.at>; from nozone@sbox.tugraz.at on Wed, Apr 25, 2001 at 05:10:23PM +0200 References: <3AE6E8DF.F585D6A1@sbox.tugraz.at> Message-ID: <20010427223217.G24745@pallas.fsck.com> Grant the pseudogroup 'Everyone' the right to 'create tickets' and 'see queue' in the queues you want them to have that right in. On Wed, Apr 25, 2001 at 05:10:23PM +0200, Andreas Leitner wrote: > Hi, > > I just installed RT 1.3.70. Everything is configured except for the > mail stuff. I would like to set it up for end users (the clients) to > issue tickets via the web interface. > > A client has a problem and got a support URL from us. He enters the > url in his favorite browser (enters a username/passwrd maybe) and gets > to an easy to use bullet proof web site where he can describe his > problem and hit "submit". > > But the problem I currently have is that for any new user I create > there are no queues available to post to (the drop down box is empty). > Root can select the queue "general" though. I granted Everyone the > right to create tickets for general, but it still seems not to work. > > does anybody know what i am doing wrong? > > > tia, > Andreas > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > -- jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90 I admit that X is the second worst windowing system in the world, but all the others I've used are tied for first. From tsp at peterlink.ru Sat Apr 28 08:13:14 2001 From: tsp at peterlink.ru (Serge Torop) Date: Sat, 28 Apr 2001 16:13:14 +0400 (MSD) Subject: [rt-users] Installing the rt-1.3.70 Message-ID: Hello, all! During installation I have the following message. Is this bug with mysql database schema? "Keyword" must be "integer NOT NULL"? *** Enter the mysql administrator's database password to create a new user for RT Enter password: /usr/bin/perl tools/initdb 'mysql' '/usr' 'rt.peterlink.ru' 'support' 'rt2' insert Now populating database schema. Enter the mysql password for support: Creating database schema. DBD::mysql::st execute failed: Column 'Keyword' is used with UNIQUE or INDEX but is not defined as NOT NULL at tools/initdb line 160, chunk 265. Problem with statement: CREATE TABLE KeywordSelects ( id INTEGER NOT NULL AUTO_INCREMENT, Name varchar(255) NULL , Keyword integer NULL , Single integer NULL , Depth integer NOT NULL DEFAULT 0 , ObjectType varchar(32) NOT NULL , ObjectField varchar(32) NULL , ObjectValue varchar(255) NULL , Disabled int2 NOT NULL DEFAULT 0 , PRIMARY KEY (id), INDEX (Keyword), INDEX (ObjectType, ObjectField, ObjectValue) ) Column 'Keyword' is used with UNIQUE or INDEX but is not defined as NOT NULL at to ols/initdb line 162, chunk 265. Issuing rollback() for database handle being DESTROY'd without explicit disconnect (), chunk 265. make: *** [initdb.rtuser] Error 255 -- Serge P. Torop From del at obsidian.com Mon Apr 30 09:27:58 2001 From: del at obsidian.com (del) Date: Mon, 30 Apr 2001 09:27:58 -0400 Subject: [rt-users] restarting rt 1.0.7 after reboot Message-ID: <5.0.2.1.2.20010430092519.00a931d0@mailbox.ncbi.nlm.nih.gov> Greetings, I re-booted my server that rt resides on....i started mysql (bin/safe_mysql --user=del &) However no one is able to login..i think that the rt database is not loaded..not being a database guru, what is the proper way of starting either mysql/rt so that users can login...? thanks donnie From del at obsidian.com Mon Apr 30 11:18:32 2001 From: del at obsidian.com (donnie) Date: Mon, 30 Apr 2001 11:18:32 -0400 (EDT) Subject: [rt-users] restarting rt 1.0.7 after reboot In-Reply-To: <5.0.2.1.2.20010430092519.00a931d0@mailbox.ncbi.nlm.nih.gov> Message-ID: HELLO... here is some additional info from the apache error_log file;; Mysql->connect(database=rt1;host=localhost) failed: Can't connect to local MySQL server through socket '/tmp/mysql.sock' (146) at /usr/local/rt/lib/rt/database.pm line 24 [connectdb] Database connect failed: Can't connect to local MySQL server through socket '/tmp/mysql.sock' (146) [Mon Apr 30 09:12:14 2001] [error] [client XXX.YY.ZZ.111] Premature end of script headers: /usr/local/rt/bin/cgi/webrt.cgi genie$ more /tmp/mysql.sock /tmp/mysql.sock: Operation not supported on transport endpoint as root, i restated the database server via:: bin/safe_mysql --user=dbadmin & this is the msg written to the /mysql/data/hostname.err file: 010430 11:07:55 mysqld started /home/database_user/tools/mysql-3.23.29a-gamma-sun-solaris2.8-sparc/bin/ mysqld: ready for connections all that was done was initially reboot the server that hosted rt/mysql...the database was not shutdown cleanly... any suggestions would be appreciated... donnie On Mon, 30 Apr 2001, del wrote: > Greetings, > > I re-booted my server that rt resides on....i started mysql > (bin/safe_mysql --user=del &) > > However no one is able to login..i think that the rt database is not > loaded..not being a database guru, what is the proper way of starting > either mysql/rt so that users can login...? > > thanks > donnie > > > _______________________________________________ > rt-users mailing list > rt-users at lists.fsck.com > http://lists.fsck.com/mailman/listinfo/rt-users > From EMandel at worldnow.com Mon Apr 30 12:43:11 2001 From: EMandel at worldnow.com (Eric Mandel) Date: Mon, 30 Apr 2001 12:43:11 -0400 Subject: [rt-users] Privileged User rights Message-ID: I logged in as root and I've created a username call admin. I granted that user 'Enabled' & 'Privileged' rights. I then logged out and logged back in as the new admin user. When I tried to create a new user, I get the following message: No permission to create users Name:Permission Denied Enabled status Permission Denied Do I have to create new users under the root login? Is this a limitation of the beta? When I click on 'Rights' I get a blank page that just says Placeholder. Thanks, Eric Mandel WorldNow From Gilles-Eric.Descamps at SiliconAccess.com Mon Apr 30 21:01:09 2001 From: Gilles-Eric.Descamps at SiliconAccess.com (Gilles-Eric Descamps) Date: Mon, 30 Apr 2001 18:01:09 -0700 Subject: [rt-users] moving rt 1.0.7 from sparc/solaris 2.6 to intel/linux redhat 7.1: mail stop working Message-ID: Hi, I have moved my rt-1.0.7 (including apache, mysql, perl) from a sun solaris 2.6 (theo) to a new PC with RedHat 7.1 (engapp1) I don't receive anymore mails. Although they seem to be fired (from /var/log/maillog): Apr 29 20:44:36 engapp1 sendmail[1881]: f3U3iai01881: from=rt, size=842, class=-60, nrcpts=8, msgid=< 200104300344.f3U3iai01881 at engapp1.SiliconAccess.com >, relay=rt at localhost Apr 29 20:44:36 engapp1 sendmail[1884]: f3U3iag01884: from=rt, size=1161, class=-60, nrcpts=1, msgid=< 200104300344.f3U3iag01884 at engapp1.SiliconAccess.com >, relay=rt at localhost Apr 29 20:44:36 engapp1 sendmail[1883]: f3U3iai01881: to=Arthur.Wong at SiliconAccess.com,Cecilia.Delgado at SiliconAccess.com,David.Sch immels at SiliconAccess.com,Gilles-Eric.Descamps at SiliconAccess.com,Ginne.Vicent e at SiliconAccess.com,Chung-Ping.Wu at SiliconAccess.com,Roberto.Vazquez at SiliconA ccess.com,Ray.Meddings at SiliconAccess.com , ctladdr=rt (1041/50), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=348842, relay=sa-usa-sj-po.sanjose.siliconaccess.com. [10.1.2.3], dsn=2.0.0, stat=Sent (OK) Apr 29 20:44:36 engapp1 sendmail[1886]: f3U3iag01884: to=Gilles-Eric.Descamps at SiliconAccess.com , ctladdr=rt (1041/50), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=139161, relay=sa-usa-sj-po.sanjose.siliconaccess.com. [10.1.2.3], dsn=2.0.0, stat=Sent (OK) the maillog says sent, but my mailbox stays empty.... Where are the mails ? The funny thing is that when I use the mail interface : mail rt the mail gets received by rt, it gets displayed on the web, the requestor receives a reply mail.... however queue manipulators do not receive any mail... Any ideas ?, -- Gilles-Eric DESCAMPS From nozone at sbox.tu-graz.ac.at Wed Apr 25 08:30:14 2001 From: nozone at sbox.tu-graz.ac.at (Andreas Leitner) Date: Wed, 25 Apr 2001 14:30:14 +0200 Subject: [rt-users] setting up as web front end for end users Message-ID: <3AE6C356.A128E89C@sbox.tu-graz.ac.at> Hi, I just installed RT 1.3.70. Everything is configured except for the mail stuff. I would like to set it up for end users (the clients) to issue tickets via the web interface. A client has a problem and got a support URL from us. He enters the url in his favorite browser (enters a username/passwrd maybe) and gets to an easy to use bullet proof web site where he can describe his problem and hit "submit". But the problem I currently have is that for any new user I create there are no queues available to post to (the drop down box is empty). Root can select the queue "general" though. I granted Everyone the right to create tickets for general, but it still seems not to work. does anybody know what i am doing wrong? tia, Andreas From edward.christians at legerity.com Wed Apr 25 11:57:17 2001 From: edward.christians at legerity.com (Edward Christians) Date: Wed, 25 Apr 2001 10:57:17 -0500 Subject: [rt-users] Problem with auto-creating tickets via Email, solved In-Reply-To: Doug Weir "Re: [rt-users] setting up as web front end for end users" (Apr 25, 10:42) References: Message-ID: <1010425105717.ZM7198@fermi> I managed to resolve my problems creating tickets via Email. Hermann Wecke sent me instructions, which I'll include below, but in summary: 1. Queues created using the admin-webrt.cgi would not create tickets sent via Email (even with "allow non-members to create tickets"). 2. Queues created with the CLI interface (rtadmin queue -create testq) do seem to work properly. This seems to be the opposite of the Email Hermann sent, but removing-and-recreating with the CLI did work. Thanks Hermann, and everyone else with their helpful suggestions. I'm running 1.0.4 and have been too busy resolving tickets to upgrade. :) -Ed | Date: Tue, 17 Apr 2001 08:34:25 -0400 (EDT) | From: Hermann Wecke | Sender: | To: Edward Christians | cc: | Subject: Re: [rt-users] Weird problem with queue | | Problem solved. | | The "abuse" queue was the first one after I compiled the source. Following | the instructions, I created the queue using the CLI: | ./rtadmin queue -create abuse | | The second queue (security) was created using the admin-webrt.cgi. | | So, what I did: using the same admin-webrt, I deleted the queue abuse and | recreated right after that. Always using the admin-webrt. | | I suggest you, Edward, to do the same: delete your queue - probabily | created via CLI interface - and recreate it using admin-webrt. | | Hermann -- Edward.Christians at legerity.com | "If at first you don't succeed, IT/Systems & Network Manager | skydiving is not for you." Legerity, Inc., Austin TX | V: (512) 228-5625 F: 228-5506 | -Unknown From rz2a038 at uni-hamburg.de Wed Apr 25 16:51:11 2001 From: rz2a038 at uni-hamburg.de (H. Wriedt) Date: Wed, 25 Apr 2001 22:51:11 +0200 (DFT) Subject: [rt-users] Problem with creating a ticket (rt1.0.7; AIX) Message-ID: <200104252051.WAA20480@rzaix25.rrz.uni-hamburg.de> Hi, I am trying to install rt-1.0.7 on our public cgi-server (IBM-AIX). The Makefile finished with Congratulations. RT has been installed. (Now, create a queue, :admin-webrt.cgi works well add some users and :admin-webrt.cgi works well start resolving requests) :I'm sorry, I've a problem! (webrt.cgi) When I am trying to create a request in my queue, I get an internal server error when I use the 'Create request' botton. (After fill in the 'Subject' and the 'Content') In the apache error_log I found: DBD::mysql::st execute failed: You have an error in your SQL syntax near ' 0, 'wriedt', 'create', '', 988220619)' at line 1 at /net/softsrv.uni-hamburg.de/sw/perl/5.5P2aix/lib/site_perl/5.005/aix/Mysql.pm line 172. [add_transaction] Query had some problem: You have an error in your SQL syntax near ' 0, 'wriedt', 'create', '', 988220619)' at line 1 Query: INSERT INTO transactions (id, effective_sn, serial_num, actor, type, trans_data, trans_date) VALUES (NULL, , 0, 'wriedt', 'create', '', 988220619) Can't call method "insert_id" on an undefined value at /cgi/rz1a012/cgi-bin/rt//lib/rt/database.pm line 118. [Wed Apr 25 19:43:39 2001] access to /cgi/rz1a012/cgi-bin/rt/bin/cgi/webrt.cgi failed for rzaix25.rrz.uni-hamburg.de, reason: Premature end of script headers Our configuration is: Request Tracker version 1.0.7. ./testdeps.pl Checking for DBI...found Checking for Digest::MD5...found Checking for CGI 2.71 ...found Checking for CGI::Cookie 1.16 ...found Perl -V Summary of my perl5 (5.0 patchlevel 5 subversion 2) configuration: Platform: osname=aix, osvers=4.1.5.0, archname=aix uname='aix www 1 4 00093a7aa700 ' mysql -V mysql Ver 9.32 Distrib 3.22.23b, for ibm-aix4.1.5.0 (powerpc) The command (RT-FAQ Q3.1) # mysql -u -p -h localhost rt does not work with the RT_MYSQL_PASS # mysql -u -p -h localhost rt work very well with the RT_MYSQL_PASS The CGI-program admin-webrt.cgi works very well. (Create users and queues) My problem looks like http://lists.fsck.com/pipermail/rt-users/2000-March/000106.html I look forward to any help. Regards Hartmut Wriedt Computercenter of the University of Hamburg (Germany) wriedt at rrz.uni-hamburg.de From Gilles-Eric.Descamps at SiliconAccess.com Sun Apr 29 23:57:24 2001 From: Gilles-Eric.Descamps at SiliconAccess.com (Gilles-Eric Descamps) Date: Sun, 29 Apr 2001 20:57:24 -0700 Subject: [rt-users] moving rt 1.0.7 from sparc/solaris 2.6 to intel/linux redhat 7.1: mail stop working Message-ID: Hi, I have moved my rt-1.0.7 (including apache, mysql, perl) from a sun solaris 2.6 (theo) to a new PC with RedHat 7.1 (engapp1) I don't receive anymore mails. Although they seem to be fired (from /var/log/maillog): Apr 29 20:44:36 engapp1 sendmail[1881]: f3U3iai01881: from=rt, size=842, class=-60, nrcpts=8, msgid=< 200104300344.f3U3iai01881 at engapp1.SiliconAccess.com >, relay=rt at localhost Apr 29 20:44:36 engapp1 sendmail[1884]: f3U3iag01884: from=rt, size=1161, class=-60, nrcpts=1, msgid=< 200104300344.f3U3iag01884 at engapp1.SiliconAccess.com >, relay=rt at localhost Apr 29 20:44:36 engapp1 sendmail[1883]: f3U3iai01881: to=Arthur.Wong at SiliconAccess.com,Cecilia.Delgado at SiliconAccess.com,David.Sch immels at SiliconAccess.com,Gilles-Eric.Descamps at SiliconAccess.com,Ginne.Vicent e at SiliconAccess.com,Chung-Ping.Wu at SiliconAccess.com,Roberto.Vazquez at SiliconA ccess.com,Ray.Meddings at SiliconAccess.com , ctladdr=rt (1041/50), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=348842, relay=sa-usa-sj-po.sanjose.siliconaccess.com. [10.1.2.3], dsn=2.0.0, stat=Sent (OK) Apr 29 20:44:36 engapp1 sendmail[1886]: f3U3iag01884: to=Gilles-Eric.Descamps at SiliconAccess.com , ctladdr=rt (1041/50), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=139161, relay=sa-usa-sj-po.sanjose.siliconaccess.com. [10.1.2.3], dsn=2.0.0, stat=Sent (OK) the maillog says sent, but my mailbox stays empty.... Where are the mails ? Any ideas ?, -- Gilles-Eric DESCAMPS